N-able Take Control vs Zoho Assist comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

N-able Take Control
Ranking in Remote Access
19th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Zoho Assist
Ranking in Remote Access
22nd
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of N-able Take Control is 1.2%, up from 0.8% compared to the previous year. The mindshare of Zoho Assist is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

GH
Nov 17, 2021
Valuable remote access feature, highly stable, and scalable
There are multiple Take Controls, but I am using N-able Take Control as part of my dashboard. I don't use it in remote access to repair N-able Take Control has saved me a lot of time driving back and forth to the customer's site. I do not need to do this by using the solution. The most valuable…
HT
Apr 5, 2023
Inexpensive with useful screen monitoring and screen sharing capabilities
We primarily use the solution for screen sharing, similar to AnyDesk or TeamViewer. We can share screens and work remotely, and access systems as well.  Whenever users go to support, support can access the user's screen and do their own research to see what the issues may be. Screen monitoring…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."
"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."
"Technical support is easy to reach."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
 

Cons

"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."
"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"N-able Take Control charges you a monthly fee for every customer that you have booked in, and it used to be inexpensive but it's a little bit more expensive now."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
9%
Construction Company
9%
Real Estate/Law Firm
8%
Educational Organization
88%
Computer Software Company
2%
Real Estate/Law Firm
2%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about N-able Take Control?
Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them.
What is your experience regarding pricing and costs for N-able Take Control?
It's bundled with N-central, but there's a separate option if you only want Take Control.
What needs improvement with N-able Take Control?
We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service.
What is your experience regarding pricing and costs for Zoho Assist?
The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
What needs improvement with Zoho Assist?
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management,...
 

Also Known As

SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control
No data available
 

Learn More

 

Overview

 

Sample Customers

Bainbridge Technology Solutions, NKIT Systems
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about N-able Take Control vs. Zoho Assist and other solutions. Updated: June 2024.
787,817 professionals have used our research since 2012.