N-able MSP Manager vs Sendbird comparison

N-able and Sendbird are both solutions in the Help Desk Software category. N-able is ranked #28, while Sendbird is ranked #12 with an average rating of 8.1. N-able holds a 1.2% mindshare in HDS, compared to Sendbird’s 0.5% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

N-able MSP Manager

Read 4 N-able MSP Manager reviews

557 Views
440 Comparison Views

100% willing to recommend

Sendbird

Read 7 Sendbird reviews

425 Views
310 Comparison Views

87% willing to recommend

N-able MSP Manager

Sendbird

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Sendbird operate in business IT management and communication sectors. N-able takes the lead in pricing and support, while Sendbird excels with advanced communication capabilities.

Features: N-able MSP Manager offers efficient ticketing, workflow automation, and reporting capabilities. It includes a unified portal for centralized operations, multi-tenant systems, and SLA customization. Sendbird provides powerful chat, video, and voice solutions with a focus on scalability, real-time messaging features like receipt ID and typing indicators, and a flexible API-based approach.

Room for Improvement: N-able MSP Manager could enhance its communication features, add more robust integration capabilities, and improve its user interface. Sendbird might benefit from reducing the technical expertise required for deployment, improving initial setup costs/processes, and expanding its customer support options.

Ease of Deployment and Customer Service: N-able MSP Manager boasts a straightforward deployment with comprehensive customer support, making IT management more accessible. Sendbird's deployment is API-driven, which allows for rapid integration but demands technical proficiency. N-able simplifies setup with stronger support, contrasting with Sendbird's technical integration focus.

Pricing and ROI: N-able MSP Manager is budget-friendly, designed for quick returns through operational efficiency, appealing to IT service providers. Sendbird, despite its higher setup costs, promises long-term ROI by enhancing customer engagement through advanced communication features.

To learn more, read our detailed N-able MSP Manager vs. Sendbird Report (Updated: September 2025).

Buyer's Guide

N-able MSP Manager vs. Sendbird

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

28th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

Sendbird

Ranking in Help Desk Software

12th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Enterprise Social Software (8th)

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.2%, up from 0.8% compared to the previous year. The mindshare of Sendbird is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Sendbird	0.5%
N-able MSP Manager	1.2%
Other	98.3%

Help Desk Software

Featured Reviews

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Sendbird is very flexible, and they have made great strides towards optimization."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"There are many useful features with Sendbird."

"Sendbird is reliable and generally crash-free."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

Cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"More analytics tools could be integrated into Sendbird."

"I thought that there should be the audio and the video call functionality as well."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"Their pricing is very high compared to competitors, which is a concern for us."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

Pricing and Cost Advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

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Product Reports

Buyer's Guide

Help Desk Software

September 2025

Download N-able MSP Manager product report

Buyer's Guide

Enterprise Social Software

September 2025

Download Sendbird product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Sendbird Calls, Sendbird Desk

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Information Not Available

Buyer's Guide

N-able MSP Manager vs. Sendbird

September 2025

Free Report: N-able MSP Manager vs. Sendbird

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