Moveworks vs ServiceNow comparison

The compared Moveworks and ServiceNow solutions aren't in the same category. Moveworks is ranked #7 in AA , with an average rating of 8.3, and holds a 3.2% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 14.2% mindshare. Additionally, 100% of Moveworks users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

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Executive Summary

We performed a comparison between Moveworks and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation.

To learn more, read our detailed Agentic Automation Report (Updated: May 2026).

Buyer's Guide

Agentic Automation

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

Agentic Automation Mindshare Distribution
Product	Mindshare (%)
Moveworks	3.2%
UiPath Platform	20.5%
Microsoft Power Automate	18.3%
Other	58.0%

Agentic Automation

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	14.2%
JIRA Service Management	6.9%
BMC Helix ITSM	5.5%
Other	73.4%

IT Service Management (ITSM)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2800146

Software Developer at a consultancy with 51-200 employees

Chat-based requests have streamlined daily workflows

Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supporting right now. I would say it should have some features that are already present in other bots, so they should focus on those more. Currently, Moveworks has UI policy restrictions and client script restrictions. I think they should edit it so that all these UI policies and other things are allowed. If there are some forms in Moveworks, it should capture that form and ask it in the chat from the user, taking answers one by one, rather than presenting a form to users. This would have a very positive impact.

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use is one of great assets for Automation Anywhere."

"Automation Anywhere has save us more than $40,000 in the past year."

"Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed."

"Comparing to other products in the market, we are getting all the features in hundred percent quality with what the objective needs to be met by other products, and that is also delivered in Automation Anywhere."

"We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time."

"WLM & Device Pool, where multiple devices perform the same thing parallel and complete the tasks at the same time. The credential manager for security is one of the most valuable features for storing credentials and providing security between the developer usage and future maintenance where passwords expire every 90 days."

"The integration is helpful. We have quite a few use cases where we've integrated with Microsoft tools and local record systems, such as SAP and Vertex AI."

"What I appreciate most about Automation Anywhere is the ease of use."

More Automation Anywhere pros

"Moveworks is a very good platform if you utilize it well."

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"The solution saves us approximately three-quarters of a million dollars per year."

"ServiceNow is a very powerful tool that can perform a lot of different functions."

"I have found the workflows and integration the most valuable in this solution."

"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."

"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."

"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."

"ServiceNow is incredibly stable."

"I would recommend this solution because I make good use of it."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

More ServiceNow pros

Cons

"Instead of depending on other open-source BPM products, AA should provide their own BPM for attended automations."

"I would like to have the ability to schedule bots by whichever one is available."

"Automation Anywhere Control Room should update to the newer versions with one click, including the newer features. There should be minimum effort required from the IT organization. The major resistance from any organization is from the IT organization because they have a lot of dependencies and will sometimes resist doing changes because they have other activities and applications to manage. Future versions should minimizing their work."

"Had we had access to the RPA bots in advance, we would have practiced before fully implementing."

"It would be great if there will be a built-in machine learning model available in the AA, so the developer can directly map it with their task and train the model accordingly."

"Automation Anywhere is headed in the right direction but they still have a good way to go."

"One area where I can see room for improvement is the training material that is available."

"I would like to see them continue building out documentation with more video-aides."

More Automation Anywhere cons

"Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work."

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye."

"Customer Service: 8/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated. Technical Support: 4/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated."

"I would like to see a mobile version of ServiceNow."

"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."

"There is inherent complexity with this tool because of the number of things that it can do."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"The big area of improvement that I see is in the licensing model for the CreateNow app."

"I think that it goes too fast sometimes and they have too many releases too often."

More ServiceNow cons

Pricing and Cost Advice

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"The certifications are free of cost."

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."

"The licensing fees are approximately $10,000 USD for between five and ten users."

"The cost is anywhere between $10,000 and $100,000."

"We have seen ROI in terms of cost and time with a couple of our projects."

"The price is a little bit high but the support is good."

"I don't deal have cost specifics but I can say it is a tool that provides value for the money."

More Automation Anywhere pricing and cost advice

Information not available

"The licenses are expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"The product cost is higher than that of other vendors."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"It is fairly expensive."

"There are licensing fees."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

Construction Company

Computer Software Company

Manufacturing Company

13%

Financial Services Firm

12%

Comms Service Provider

Media Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	150
Midsize Enterprise	82
Large Enterprise	531

No data available

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	35
Large Enterprise	180

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with Moveworks?

Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and...

See all answers

What is your primary use case for Moveworks?

I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Movewor...

See all answers

What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our ow...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

See all answers

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow Virtual Agent vs Moveworks

Compared 9% of the time

UiPath Platform vs Moveworks

Compared 9% of the time

Espressive Barista vs Moveworks

Compared 7% of the time

Agentforce vs Moveworks

Compared 7% of the time

More Moveworks Competitors

IBM Maximo vs ServiceNow

Compared 5% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Automation Anywhere

May 2026

Download Automation Anywhere product report

Buyer's Guide

Agentic Automation

May 2026

Download Moveworks product report

Buyer's Guide

ServiceNow

May 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Moveworks

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Moveworks is a cutting-edge AI platform designed to automate support functions within businesses, enhancing productivity and streamlining operations by providing instant, accurate answers to employee queries.

Moveworks leverages advanced natural language understanding to resolve IT, HR, and Facilities requests within seconds. It reduces the burden on support teams by handling repetitive inquiries, which allows human agents to focus on more complex issues. Its AI-driven approach not only improves response times but also provides personalized solutions by learning from interactions over time, making it an adaptive and intelligent tool for enterprise environments.

What are the key features of Moveworks?

AI Language Understanding: Translates complex employee requests into actionable tasks.
Personalized Responses: Tailors solutions based on past interactions and company knowledge.
Seamless Integration: Works within existing platforms like Slack and Microsoft Teams.
Automated Support: Handles routine inquiries, freeing support staff for strategic tasks.

What benefits should you look for in Moveworks?

Increased Efficiency: Streamlines workload by addressing repetitive inquiries.
Cost Savings: Reduces the need for extensive support teams.
Improved Employee Satisfaction: Provides quick, accurate help to user requests.
Scalable Solutions: Adapts to company growth without additional overhead.

Moveworks has been successfully implemented in sectors like technology and finance, where speed and accuracy are paramount. It helps businesses maintain a competitive edge by providing faster support and ensuring employee requests are handled with precision and speed.

Moveworks

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: May 2026.

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