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Moveworks vs ServiceNow comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
637
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Moveworks
Average Rating
8.4
Reviews Sentiment
6.0
Number of Reviews
3
Ranking in other categories
AI-Powered Chatbots (2nd), Agentic Automation (7th), AI-Agents for HR (4th)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Agentic Automation Mindshare Distribution
ProductMindshare (%)
Moveworks3.2%
UiPath Platform19.5%
Microsoft Power Automate16.9%
Other60.400000000000006%
Agentic Automation
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow13.9%
JIRA Service Management6.8%
BMC Helix ITSM5.3%
Other74.0%
IT Service Management (ITSM)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2800146 - PeerSpot reviewer
Software Developer at a consultancy with 51-200 employees
Chat-based requests have streamlined daily workflows
Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supporting right now. I would say it should have some features that are already present in other bots, so they should focus on those more. Currently, Moveworks has UI policy restrictions and client script restrictions. I think they should edit it so that all these UI policies and other things are allowed. If there are some forms in Moveworks, it should capture that form and ask it in the chat from the user, taking answers one by one, rather than presenting a form to users. This would have a very positive impact.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere is a tool that I love! I am quite happy using this tool and there are no features or commands that I have found to be missing that should be added."
"Automation Anywhere has excellent features."
"The graphical user interface (GUI) is very useful, since I don't know any coding languages."
"Automation Anywhere's image reader is the most valuable feature."
"We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time."
"By automating processes we give back valuable hours to business stakeholders, which can be spent on value-adding activities instead of repetitive tasks."
"IQ Bot is something which is going to disrupt the market in the future. We... are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space."
"IQ Bot is the most valuable integrated feature of Automation Anywhere."
"Moveworks is a very good platform if you utilize it well."
"The solution saves us approximately three-quarters of a million dollars per year."
"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
"ServiceNow has helped improve our organization by making it more efficient, freeing up 30% of our human resources that can be utilized on other tasks, and the solution has added value to the company."
"I've seen other products, I've seen some of the stuff that they can do, but I really haven't seen one that can, at least in my mind, replace our ServiceNow for everything that we've put into it and everything that we've done, and it would be a very hard thing to do."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"If you can afford it, this is the premium Service Management suite out there."
"It provides internal clients with greater transparency about their projects and deliverables."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The solution's initial setup process is easy."
 

Cons

"We are still hoping to see improvements in its ability to have the client answer automatically and reconnect when Windows updates are applied."
"The AI is very important, and they are starting to use AI. They could continue to develop it out."
"The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows."
"If we are going through the high availability in the IQ Bot setup, it's a bit complex."
"We've had some technical difficulties connecting, but that's more on our environment and how we have the machines and everything set up. It's not specific to Automation Anywhere. However, it's pricier than some of the other tools."
"Sometimes I get challenges with the customer support team; when I contact them, they are sometimes busy, and I get delays in replies."
"I would like them to add OCR features. This would help us deal with unstructured data and we can get more data out of images."
"They are working on scalability, but I'm expecting them maybe a faster pace for the thing already in place. They need to improve the extraction and accuracy. It's a sort of a journey that we started with a few fears that may end up with a 100 or 200 fears. These are our expectations from IQ Bot. We are quite hopeful that a future release will solve this problem."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version.  The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The utilization of AI in ServiceNow needs enhancement."
"The user interface for accessing assistance sometimes disconnects."
"I feel like there should be perhaps more unit testing before patches are rolled out because every patch has broken our entire catalog."
"It has a higher cost compared to local/regional solutions."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
 

Pricing and Cost Advice

"I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform."
"We have seen ROI on one of the process, but not on the other processes yet."
"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."
"Automation Anywhere's pricing is significantly higher than other RPA solutions."
"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."
"The certifications are free of cost."
"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."
"There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can."
Information not available
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The solution is expensive."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"Certainly, from a product-platform perspective, the price is not too bad."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"ServiceNow is an expensive solution."
"Getting the solution up and running is expensive."
"The product cost is higher than that of other vendors."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Construction Company
11%
Computer Software Company
7%
Manufacturing Company
17%
Financial Services Firm
12%
Comms Service Provider
7%
Media Company
6%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business152
Midsize Enterprise82
Large Enterprise535
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Moveworks?
Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and...
What is your primary use case for Moveworks?
I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Movewor...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our ow...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: May 2026.
899,324 professionals have used our research since 2012.