Moveworks vs ServiceNow comparison

The compared Moveworks and ServiceNow solutions aren't in the same category. Moveworks is ranked #8 in AA , with an average rating of 8.3, and holds a 2.9% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.9, and holds a 14.9% mindshare. Additionally, 100% of Moveworks users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Moveworks

Read 3 Moveworks reviews

2,100 Views
378 Comparison Views

100% willing to recommend

ServiceNow

Read 228 ServiceNow reviews

27,454 Views
10,433 Comparison Views

92% willing to recommend

Moveworks

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Moveworks and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation.

To learn more, read our detailed Agentic Automation Report (Updated: April 2026).

Buyer's Guide

Agentic Automation

April 2026

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Helped 886,719 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moveworks

Average Rating

8.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (2nd), Agentic Automation (8th), AI-Agents for HR (1st)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

Moveworks and ServiceNow aren’t in the same category and serve different purposes. Moveworks is designed for Agentic Automation and holds a mindshare of 2.9%, up 0.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 14.9% mindshare, down 24.2% since last year.

Agentic Automation Mindshare Distribution
Product	Mindshare (%)
Moveworks	2.9%
UiPath Platform	20.8%
Microsoft Power Automate	19.2%
Other	57.1%

Agentic Automation

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	14.9%
JIRA Service Management	7.0%
BMC Helix ITSM	5.4%
Other	72.7%

IT Service Management (ITSM)

Featured Reviews

CarlJohnson

CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC

Boosts efficiency and significantly reduces operational costs

They handle all the training and implementation work, making it very easy to use. It integrates into Slack and connects with ServiceNow effortlessly. The only limitation is getting all the service requests or features in ServiceNow that it can learn. Anyone can use it through Slack by simply asking questions to receive answers. We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper, and Salesforce. We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"The solution saves us approximately three-quarters of a million dollars per year."

"Moveworks is a very good platform if you utilize it well."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"It helps with how well our applications are compliant with our policies, and that helps with the overall security of our applications."

"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."

"What I like the most is that it's a common service data model and the fact that everything is available on one platform."

"The solution has a user-friendly interface."

"I think the technical support is pretty good."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"The solution is stable, scalable and easy to use."

More ServiceNow pros

Cons

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

"Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work."

"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."

"I would say there had been times where it's taking a long time for a resolution."

"Sometimes it could be better and faster."

"The product’s standard user experience is not the best."

"I have a problem with the way the solution's price is calculated."

"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."

"We find it good in general. Obviously, there are areas of improvement for every capability."

"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."

More ServiceNow cons

Pricing and Cost Advice

Information not available

"$230 per user."

"The mandatory minimum is US$ 20,000 for licensing."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"I have found the solution very expensive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"In Tunisia, the companies find the licensing costs to be expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

Questions from the Community

What needs improvement with Moveworks?

Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supp...

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What is your primary use case for Moveworks?

I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as fi...

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What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

ServiceNow Virtual Agent vs Moveworks

Compared 10% of the time

UiPath Platform vs Moveworks

Compared 10% of the time

Aisera AI Service Desk vs Moveworks

Compared 7% of the time

Espressive Barista vs Moveworks

Compared 7% of the time

Aisera AI Customer Service vs Moveworks

Compared 5% of the time

More Moveworks Competitors

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Agentic Automation

April 2026

Download Moveworks product report

Buyer's Guide

ServiceNow

March 2026

Download ServiceNow product report

Overview

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Moveworks

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: April 2026.

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