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Moveworks vs ServiceNow comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Moveworks
Average Rating
8.2
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-Powered Chatbots (3rd), Agentic Automation (8th), AI-Agents for HR (2nd)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Agentic Automation Mindshare Distribution
ProductMindshare (%)
Moveworks3.3%
UiPath Platform18.0%
Automation Anywhere13.8%
Other64.9%
Agentic Automation
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow12.7%
JIRA Service Management6.4%
BMC Helix ITSM5.2%
Other75.7%
IT Service Management (ITSM)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Automated email replies have saved hours daily but still need broader workflow integration
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.
Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would rate Automation Anywhere a nine out of ten."
"So far, the experience with Automation Anywhere in the last two and a half years has been wonderful."
"It is easy to automate SAP by using Cloning and Metabot."
"Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated."
"Automation Anywhere, specifically A2019, has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue."
"We reduce the time that scientists spend on manual tasks and put them on more value-added work."
"One of the most valuable features is the error handler, as this command has helped me design bots that can handle multiple errors and exceptions."
"We automated one process that was running with 109 people and reduced it down to 69 with automation."
"The solution saves us approximately three-quarters of a million dollars per year."
"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."
"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."
"I've seen other products, I've seen some of the stuff that they can do, but I really haven't seen one that can, at least in my mind, replace our ServiceNow for everything that we've put into it and everything that we've done, and it would be a very hard thing to do."
"Remote access is most valuable."
"We used BMC Remedy, and it was slightly different but we went for ServiceNow because it is more user oriented."
"I have found the workflows and integration the most valuable in this solution."
"It's serving our end-user community, making it simple for them to order products, get service from our incident help desk, and perhaps even helping everyone across the globe because we have to stay connected somehow, and ServiceNow does that for us."
"ServiceNow is easy to use and has a user-friendly interface."
"Overall, I have seen a substantial ROI when it comes to reporting: a faster response and also the assignment of tickets."
"The new developer tools with Geneva have been the most valuable so far."
 

Cons

"We had initial hiccups, like any new process. It took us six to eight months to sort the product out."
"They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features."
"I would like to see GitHub or GitLab integration in the next version."
"The areas for room for improvement are always going to be around experience, making it even easier to get engaged, and get started. Because lowering that threshold to get started is what enables an additional set of problems to be solved."
"Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data."
"We would like to see the scalability improve from a local perspective."
"The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows."
"We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"It is still not perfect enough, but we are working on it to make sure it is very perfect."
"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."
"There is always room for improvement, though it depends on how complicated one wants to make it."
"The solution’s pricing is expensive and could be improved."
"What's not so good for us is also the support for problems and regressions."
"The utilization of AI in ServiceNow needs enhancement."
"Its stability and pricing need improvement."
"Needs additional software titles and easier normalization."
"I do not like the user interface."
"Their technical support is not so good."
"There was an outage at the ServiceNow data center servers, especially on the eastern site. Two weeks later we found out about it through some other call, not to the engineer and it was not notified anywhere on the system."
 

Pricing and Cost Advice

"It's the best RPA tool, but the pricing could be improved."
"The solution's pricing is pretty decent."
"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."
"We have seen ROI in terms of cost and time with a couple of our projects."
"Automation Anywhere is flexible in terms of costing and licensing."
"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."
"The solution is costly and the licensing is very confusing."
"The licensing cost is approximately $4,000 USD, which is a seed license."
Information not available
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"I have found the solution very expensive."
"The cost is quite high."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"This is a pretty expensive product, so the licensing could be better."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
11%
Manufacturing Company
11%
Manufacturing Company
15%
Financial Services Firm
12%
Comms Service Provider
8%
Outsourcing Company
7%
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise85
Large Enterprise561
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Moveworks?
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automatin...
What is your primary use case for Moveworks?
I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version th...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our ow...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: October 2026.
915,817 professionals have used our research since 2012.