Moveworks vs ServiceNow comparison

The compared Moveworks and ServiceNow solutions aren't in the same category. Moveworks is ranked #8 in AA , with an average rating of 8.3, and holds a 2.9% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.9, and holds a 14.9% mindshare. Additionally, 100% of Moveworks users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Moveworks

Read 3 Moveworks reviews

2,100 Views
378 Comparison Views

100% willing to recommend

ServiceNow

Read 228 ServiceNow reviews

27,454 Views
10,433 Comparison Views

92% willing to recommend

Moveworks

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Moveworks and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation.

To learn more, read our detailed Agentic Automation Report (Updated: April 2026).

Buyer's Guide

Agentic Automation

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moveworks

Average Rating

8.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (2nd), Agentic Automation (8th), AI-Agents for HR (1st)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

Moveworks and ServiceNow aren’t in the same category and serve different purposes. Moveworks is designed for Agentic Automation and holds a mindshare of 2.9%, up 0.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 14.9% mindshare, down 24.2% since last year.

Agentic Automation Mindshare Distribution
Product	Mindshare (%)
Moveworks	2.9%
UiPath Platform	20.8%
Microsoft Power Automate	19.2%
Other	57.1%

Agentic Automation

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	14.9%
JIRA Service Management	7.0%
BMC Helix ITSM	5.4%
Other	72.7%

IT Service Management (ITSM)

Featured Reviews

CarlJohnson

CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC

Boosts efficiency and significantly reduces operational costs

They handle all the training and implementation work, making it very easy to use. It integrates into Slack and connects with ServiceNow effortlessly. The only limitation is getting all the service requests or features in ServiceNow that it can learn. Anyone can use it through Slack by simply asking questions to receive answers. We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper, and Salesforce. We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"The solution saves us approximately three-quarters of a million dollars per year."

"Moveworks is a very good platform if you utilize it well."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"SPM and ITSM features are the most helpful."

"For me and for what our business uses, I highly recommend it, but that you should look at their business case and see if you need a product as fully featured as ServiceNow is because it comes at a cost."

"It allows us to filter the data, create graphs, and get detailed reports."

"It is quite flexible as a system and is very visual."

"For me, the most valuable feature is the flexibility it allows in customization."

"It has an excellent capability to integrate different access points."

"The way it can integrate with other applications and be a central hub for anything we need to do, plus the fact that it's cloud based, is huge for us."

More ServiceNow pros

Cons

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

"Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work."

"The customization that we are doing for the needs of our organization are difficult to do and could be improved."

"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."

"I'd like to see improvement in their mobile space just because that's certainly my priority."

"We still have some issues with some of our ITIL users, like some things aren't as intuitive as they could be."

"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."

"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."

"Technical support could be better. We are not satisfied with the level of support they offer."

"Knowledgeable - it's kind of questionable because the problem they are also facing is expanding leaps and bounds."

More ServiceNow cons

Pricing and Cost Advice

Information not available

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The solution is expensive."

"$230 per user."

"They could be more competitive with their licensing."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

11%

Computer Software Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

Questions from the Community

What needs improvement with Moveworks?

Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supp...

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What is your primary use case for Moveworks?

I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as fi...

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What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

ServiceNow Virtual Agent vs Moveworks

Compared 10% of the time

UiPath Platform vs Moveworks

Compared 10% of the time

Aisera AI Service Desk vs Moveworks

Compared 7% of the time

Espressive Barista vs Moveworks

Compared 7% of the time

Aisera AI Customer Service vs Moveworks

Compared 5% of the time

More Moveworks Competitors

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Agentic Automation

April 2026

Download Moveworks product report

Buyer's Guide

ServiceNow

March 2026

Download ServiceNow product report

Overview

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Moveworks

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: April 2026.

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