I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as filling all the catalog items that we have created. When requests come in, we handle them directly through Moveworks. We extract all necessary data from there. We use Moveworks for catalog items so that users do not have to navigate to ServiceNow and fill out forms manually. Instead, we utilize it directly in Teams. Users can simply state that they need hardware, and the form appears right there in Teams, asking questions and collecting all necessary information to create a request. Moveworks functions as a bot that we use in Teams. It serves as a hub containing all the platforms available in our company. It is a centralized place where we can go at any time and ask anything related to any product that we have in our company. We have integrated it with most of our products, enabling us to create requests, ask questions, retrieve information, and use it similarly to ChatGPT for correcting our work. We can ask it what kinds of things we can accomplish. For company-related matters, if a user has any PTO, we can ask how many PTOs we have right now and check PTO balance and other related information.
My main use case for Moveworks is Workday, and I am integrating Workday with Moveworks. For example, I fetch my legal name using my API, which I have built on the compound action and conversational process and plugins for users to access it. I am also providing prompts so that employees can ask for their legal name or anything else on the chatbot, which is Otter via Moveworks. If Moveworks were not available, I would have to create middleware and integrate with all the APIs. Now that Moveworks is in place, I can connect all the APIs with Moveworks and use that via the bot while providing prompts. My organization already had a chatbot and different third-party integrations such as Replicon, Workday, and Salesforce. Moveworks has been very useful for those integrations in my company, allowing us to use that privately without going to the third party to do all those things on Workday. We can simply go to Moveworks chatbot and type in whatever we need to update, edit, or find, including file ingestion and user ingestions.
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks ( /products/moveworks-reviews ) agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.
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I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as filling all the catalog items that we have created. When requests come in, we handle them directly through Moveworks. We extract all necessary data from there. We use Moveworks for catalog items so that users do not have to navigate to ServiceNow and fill out forms manually. Instead, we utilize it directly in Teams. Users can simply state that they need hardware, and the form appears right there in Teams, asking questions and collecting all necessary information to create a request. Moveworks functions as a bot that we use in Teams. It serves as a hub containing all the platforms available in our company. It is a centralized place where we can go at any time and ask anything related to any product that we have in our company. We have integrated it with most of our products, enabling us to create requests, ask questions, retrieve information, and use it similarly to ChatGPT for correcting our work. We can ask it what kinds of things we can accomplish. For company-related matters, if a user has any PTO, we can ask how many PTOs we have right now and check PTO balance and other related information.
My main use case for Moveworks is Workday, and I am integrating Workday with Moveworks. For example, I fetch my legal name using my API, which I have built on the compound action and conversational process and plugins for users to access it. I am also providing prompts so that employees can ask for their legal name or anything else on the chatbot, which is Otter via Moveworks. If Moveworks were not available, I would have to create middleware and integrate with all the APIs. Now that Moveworks is in place, I can connect all the APIs with Moveworks and use that via the bot while providing prompts. My organization already had a chatbot and different third-party integrations such as Replicon, Workday, and Salesforce. Moveworks has been very useful for those integrations in my company, allowing us to use that privately without going to the third party to do all those things on Workday. We can simply go to Moveworks chatbot and type in whatever we need to update, edit, or find, including file ingestion and user ingestions.
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks ( /products/moveworks-reviews ) agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.