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Moveworks vs ServiceNow Virtual Agent comparison

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Moveworks

1,170 views|1,013 comparisons
ServiceNow Logo

ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Moveworks and ServiceNow Virtual Agent based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
Featured Review
Use Moveworks?
Ronald ONeal
It has freed up resources and helped reduce staff, saving us money
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

    • More ServiceNow Virtual Agent Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about ServiceNow Virtual Agent?
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
    Read all 2 answers   →
    What is your experience regarding pricing and costs for ServiceNow Virtua...
    Top Answer:I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it… more »
    Read all 2 answers   →
    What needs improvement with ServiceNow Virtual Agent?
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
    Read all 3 answers   →
    Ranking
    3rd
    out of 41 in AI-Powered Chatbots
    Views
    1,170
    Comparisons
    1,013
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    Moveworks
    ServiceNow
    Video Not Available
    Overview

    Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
    MGM,Novant Health
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Computer Software Company12%
    Manufacturing Company10%
    Healthcare Company9%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise74%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    Buyer's Guide
    Espressive Barista vs. ServiceNow Virtual Agent
    March 2024
    Free Report: Espressive Barista vs. ServiceNow Virtual Agent
    Find out what your peers are saying about Espressive Barista vs. ServiceNow Virtual Agent and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    Moveworks is ranked 3rd in AI-Powered Chatbots while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Moveworks is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Moveworks is most compared with ServiceNow, Aisera AI Service Desk, Espressive Barista, Zendesk and JIRA Service Management, whereas ServiceNow Virtual Agent is most compared with Amelia, Espressive Barista, Kore.ai , IBM Watson Assistant and Avaamo.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.