

UiPath Platform and Moveworks are competing products in the automation space, with UiPath having an upper hand in workflow automation and user adaptability, while Moveworks excels in AI-driven IT service automation, making it a powerful tool for IT support environments.
Features: UiPath Platform provides robotic process automation with extensive integrations, making it suited for diverse business processes. It includes robust automation tools and offers flexibility for user adaptation. Moveworks focuses on advanced natural language processing and chatbot capabilities, which streamline IT support tasks and swiftly resolve issues with AI-driven automation.
Ease of Deployment and Customer Service: UiPath’s deployment model is flexible with comprehensive support options ensuring minimal disruption during implementation. Moveworks offers streamlined deployment with an emphasis on easy integration into existing IT systems, complemented by strong customer service guiding clients through setup.
Pricing and ROI: UiPath Platform requires an initial setup investment focusing on large-scale ROI through workforce optimization. Moveworks presents a straightforward pricing model that delivers ROI quickly by automating IT support tasks and reducing resolution time. Although UiPath's initial investment is higher, its broad applicability offers significant potential gains while Moveworks offers a faster ROI pathway in IT operations automation.
| Product | Market Share (%) |
|---|---|
| UiPath Platform | 26.3% |
| Moveworks | 1.0% |
| Other | 72.7% |

| Company Size | Count |
|---|---|
| Small Business | 240 |
| Midsize Enterprise | 144 |
| Large Enterprise | 661 |
Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
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