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Espressive Barista vs Moveworks comparison

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Espressive Logo

Espressive Barista

Read 9 Espressive Barista reviews
1,685 views|396 comparisons
87% willing to recommend
Moveworks Logo

Moveworks

1,170 views|1,013 comparisons
Featured Review
Eric Johnson
Straightforward to set up, good natural language processing capabilities, solid automation and it lessens the...
We saw a pretty healthy climb in deflection rates when we started using this product. This is really important. We were well over 30% to 40%... Read more →
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Pricing and Cost Advice
  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."

    • More Espressive Barista Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Espressive?
    Top Answer:The most valuable feature is its scalability.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Espressive?
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Read all 7 answers   →
    What needs improvement with Espressive?
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Read all 9 answers   →
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    Ranking
    2nd
    out of 41 in AI-Powered Chatbots
    Views
    1,685
    Comparisons
    396
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    3rd
    out of 41 in AI-Powered Chatbots
    Views
    1,170
    Comparisons
    1,013
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Espressive
    Moveworks
    Overview
    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

    Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

    Sample Customers
    Information Not Available
    slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
    Top Industries
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company54%
    Manufacturing Company6%
    Healthcare Company4%
    Financial Services Firm4%
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Computer Software Company12%
    Manufacturing Company10%
    Healthcare Company9%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business49%
    Midsize Enterprise9%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise74%
    Buyer's Guide
    Espressive Barista vs. ServiceNow Virtual Agent
    March 2024
    Free Report: Espressive Barista vs. ServiceNow Virtual Agent
    Find out what your peers are saying about Espressive Barista vs. ServiceNow Virtual Agent and other solutions. Updated: March 2024.
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    768,886 professionals have used our research since 2012.

    Espressive Barista is ranked 2nd in AI-Powered Chatbots with 9 reviews while Moveworks is ranked 3rd in AI-Powered Chatbots. Espressive Barista is rated 8.8, while Moveworks is rated 0.0. The top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". On the other hand, Espressive Barista is most compared with ServiceNow Virtual Agent, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot, Aisera AI Customer Service and Amelia, whereas Moveworks is most compared with ServiceNow Virtual Agent, ServiceNow, Aisera AI Service Desk, Zendesk and JIRA Service Management.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.