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Moogsoft vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.2
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
L1 Analyst at HCLTech
 

Customer Service

Sentiment score
5.8
Moogsoft support improved post-Dell acquisition, though response times and admin features need enhancement, and time zone issues persist.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
 

Scalability Issues

Sentiment score
7.0
Moogsoft offers scalable, cloud-hosted services praised for managing large user bases, with room for improved user-friendly features.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
 

Stability Issues

Sentiment score
7.3
Moogsoft offers stable performance, managing high-loads effectively with minimal issues, though occasional bugs are quickly addressed.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
L1 Analyst at HCLTech
 

Room For Improvement

Moogsoft users want better API integration, predictive analytics, dashboards, multi-cloud support, and enhanced AI-driven IT operations features.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
L1 Analyst at HCLTech
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
CTO at a tech services company with 10,001+ employees
 

Setup Cost

Moogsoft's AI ops solution is affordable and flexible, offering competitive pricing with various licensing options compared to competitors.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
CTO at a tech services company with 10,001+ employees
 

Valuable Features

Moogsoft enhances IT operations using AI for noise reduction, event correlation, and improved incident response with collaborative alert management.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
L1 Analyst at HCLTech
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
CTO at a tech services company with 10,001+ employees
Additionally, it is free software.
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
 

Categories and Ranking

Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Operations Analytics (6th), AIOps (13th)
Spiceworks
Ranking in IT Infrastructure Monitoring
42nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Asset Management (10th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 0.7%, down from 1.2% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Moogsoft0.7%
Spiceworks0.5%
Other98.8%
IT Infrastructure Monitoring
 

Featured Reviews

MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
880,685 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
10%
Comms Service Provider
7%
Transportation Company
6%
University
12%
Computer Software Company
11%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise12
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
 

Comparisons

 

Overview

 

Sample Customers

RetailNext
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Moogsoft vs. Spiceworks and other solutions. Updated: January 2026.
880,685 professionals have used our research since 2012.