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Microsoft Azure DevOps vs ServiceNow IT Business Management comparison

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Buyer's Guide
Microsoft Azure DevOps vs. ServiceNow IT Business Management
May 2022
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: May 2022.
607,127 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The creation of test plans is valuable and I like the reporting features.""DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this.""Most developers and project managers choose the Microsoft tools to begin with because of familiarity, and these new tools are almost an extension of the tools you're already familiar with. There's a lot of knowledge transfer, which helps, rather than bringing in a new product line.""The nice thing about Visual Studio Code is that it's a modular design. So if you're working on a strange language that has a different syntax, you can just get a plugin that'll format your code for you based on the language it's in.""The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment.""Great project management feature and Git-based repository.""It is easy to use. The shared repository is useful. Everything is in one environment.""The reports have been most valuable. We have created some dashboards allowing us to be able to check our teams, their progress, and mission plans."

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"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""Competitive in terms of research""The performance is good.""We like the status report feature. It is something really valuable.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""The most important feature of ServiceNow IT Business Management is flexibility.""Stable and scalable solution."

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Cons
"There could more integration with other platforms.""I think that they have some menus there that are not very well placed.""Its testing features are limited and can be improved a little more. They should provide more options from the testing and build perspective. Currently, we have to use a third-party product for testing. It would be great if it has more than one testing tool.""The tool was developed for Agile project methodology, but I've noticed that there has also been a try to incorporate what is typically done in MS Project, which is for more sequential Waterfall projects. The problem with that is that it is half-baked for Waterfall projects. If you're going to do it, then either go all the way and allow us to use the tool for both or don't do it at all.""The active directory password system needs some improvement because many times the password for the active directory expires before the set time.""I would like to see better integration and collaboration between tools.""I can't think of anything I would like to improve, since I don't have complete knowledge of the platform yet. I'm sure that as I gain more experience, I will understand it better. The price could maybe be cheaper, but I'm sure I'll have more ideas as to improvements and additional features once I've used it more.""There are certain features, and reporting that can only be used in PowerBI, but not directly in DevOps."

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"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""ServiceNow IT Business Management could improve by adding better artificial intelligence.""Dashboard interface is limited functionally and not very user friendly""The solution needs a few things in terms of resource management.""It could be more user-friendly.""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."

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Pricing and Cost Advice
  • "The price is cheaper than Jira and some of the other competing tools."
  • "It is the least expensive product in this class."
  • "I find that the pricing is good, and it is competitive with the other vendors in the market."
  • "Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects."
  • "It is a subscription model and I only pay for what I use."
  • "The price of this solution is fair."
  • "With Azure, you have to pay for every user."
  • "As a Microsoft Partner, you get a discount on the pricing. Licensing costs are around $80 a month for DevOps, but for Azure, it is about $200 a month."
  • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Top Answer:The most valuable feature is automation with version control.
    Top Answer:Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like… more »
    Top Answer:We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high.
    Top Answer:We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those… more »
    Ranking
    Views
    54,187
    Comparisons
    44,742
    Reviews
    92
    Average Words per Review
    505
    Rating
    8.1
    Views
    5,210
    Comparisons
    4,367
    Reviews
    8
    Average Words per Review
    408
    Rating
    8.3
    Comparisons
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions. 

    Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:

    • Azure Pipelines - Develop and deploy services to support ongoing application integration and delivery. Azure pipelines, which work with almost every project type and most languages, will automatically test code projects in order to make them available to others.

    • Azure Artifacts - Share packages and integrate package sharing between teams. Packages include NuGet, npm, and Maven, in addition to other private and public sources. Developers can now share and consume packages with other developers from different public registries.

    • Azure Repos - Offers source control of your code through Team Foundation Version Control (TFVC) or Git repositories. Developers can now keep track of any changes that are made in their code over the course of their project.

    • Azure Test Plans - Offers continuous and manual/exploratory app testing through several tools. Test Suites, or a collection of Test Cases, are grouped together in a container called a Test Plan.

    • Azure Boards - Provides a suite of Agile tools to track work, support planning, code defects, and general issues while using Kanban and Scrum software. Teams are in need of tools that are flexible and will help them grow. Azure Boards is a service that helps developers manage their software projects. 

    Benefits of Microsoft Azure DevOps

    Microsoft Azure DevOps offers many benefits, including:

    • A quick setup and easy deployment
    • An elastic scale
    • Exceptional security
    • No-maintenance operations
    • Effortless collaboration through domains
    • The ability to create and deploy products faster than traditional software

    Reviews from Real Users

    Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.

    PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.” 

    Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Microsoft Azure DevOps
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm14%
    Energy/Utilities Company14%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider17%
    Government7%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company38%
    Renewables & Environment Company13%
    Financial Services Firm13%
    Reseller13%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider11%
    Financial Services Firm11%
    Government9%
    Company Size
    REVIEWERS
    Small Business34%
    Midsize Enterprise19%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    REVIEWERS
    Small Business38%
    Midsize Enterprise15%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Microsoft Azure DevOps vs. ServiceNow IT Business Management
    May 2022
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: May 2022.
    607,127 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 93 reviews while ServiceNow IT Business Management is ranked 7th in Enterprise Agile Planning Tools with 8 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Robust functionality, good integration, continually enhanced, and easy to scale". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Microsoft Azure DevOps is most compared with Jira, GitLab, TFS, Red Hat Ansible Automation Platform and Rally Software, whereas ServiceNow IT Business Management is most compared with Jira, Jira Align, Broadcom Clarity PPM, Asana and Microsoft Project Server. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.