Microsoft Azure DevOps vs ServiceNow Strategic Portfolio Management comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary
Updated on Jul 18, 2022

We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most users tell us that deployment of both these solutions is easy and straightforward.
  • Features: Microsoft Azure DevOps like that the solution has robust functionality, is easily customizable, and integrates seamlessly with other tools. Many users feel the optimization feature and project management features could be improved.

    ServiceNow IT Business Management easily integrates with many popular ITSM solutions, making it very cost-effective. The project portfolio management feature is very robust and the status reporting feature is very intuitive. Users have noted some issues with dependencies when importing large projects with a lot of tasks, and some links between tasks do not always function appropriately.

  • Pricing: Microsoft Azure DevOps users tell us the solution is priced well. ServiceNow IT Business Management users feel the solution can be expensive and could be priced more competitively.
  • Service and Support: Users of both solutions relate that they find the service and support to be satisfactory.

Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.

To learn more, read our detailed Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this.""Stable and scalable solution for work planning and code collaboration. It's fast, and it offers a good user experience.""The user interface is very friendly.""The simplicity is very good and the customer experience is also great.""The solution is good for everything, including end-to-end planning and its deployment and testing.""This platform provides a large span of tools and technologies.""You get a complete solution with Azure DevOps. You can do everything in one place, starting from requirement gathering until you release the product. It is a reliable, scalable, and handy product.""Before using this solution, we had to deploy our applications, from pre-production to production, manually."

More Microsoft Azure DevOps Pros →

"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.""Competitive in terms of research""The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.""We like the status report feature. It is something really valuable.""The solution is scalable.""You don't need a lot of plugins.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."

More ServiceNow Strategic Portfolio Management Pros →

Cons
"I have not been able to use the integration with automation features, such as test management automation, with a framework that is written in Java.""The test management section needs to be improved.""Something that could be improved is the initial setup with the integration of ReadyAPI.""The solution is generally stable but not entirely issue-free.""It would be great if I could integrate with a human resource type of software that could control timesheets.""I would like to automate notifications on sprint planning. When we are getting to the end of sprint planning, we would be automatically notified.""One potential enhancement in Azure DevOps could be integrating more customizable reporting features, particularly for Power BI integration.""Microsoft could improve Visual Studio by making it easier to find the plugins you need to get your job done. Maybe they could implement an AI search instead of a simple tech search. Sometimes, people come up with a catchy name for something, and you don't know how it's spelled. For example, a developer might come up with a packet wizard and spell weird, like P-A-K-I-T."

More Microsoft Azure DevOps Cons →

"The solution needs a few things in terms of resource management.""The interface isn't user-friendly.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects.""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""I would like to see some artificial intelligence incorporated into the management functions.""The product comes with little options out of the box.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "It's a good tool, quite rich, it has a lot of features, and quite a lot of analytical capabilities which are built on top of it so that you can see how your projects are going and all that stuff. It's a good tool."
  • "There is a licensing fee of $6/user per month."
  • "The price is cheaper than Jira and some of the other competing tools."
  • "It is the least expensive product in this class."
  • "I find that the pricing is good, and it is competitive with the other vendors in the market."
  • "Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects."
  • "It is a subscription model and I only pay for what I use."
  • "The price of this solution is fair."
  • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Enterprise Agile Planning Tools solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Top Answer:The most valuable feature of the solution is task management.
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Ranking
    Views
    20,988
    Comparisons
    15,850
    Reviews
    18
    Average Words per Review
    614
    Rating
    8.1
    Views
    3,417
    Comparisons
    2,420
    Reviews
    16
    Average Words per Review
    534
    Rating
    7.6
    Comparisons
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions. 

    Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:

    • Azure Pipelines - Develop and deploy services to support ongoing application integration and delivery. Azure pipelines, which work with almost every project type and most languages, will automatically test code projects in order to make them available to others.

    • Azure Artifacts - Share packages and integrate package sharing between teams. Packages include NuGet, npm, and Maven, in addition to other private and public sources. Developers can now share and consume packages with other developers from different public registries.

    • Azure Repos - Offers source control of your code through Team Foundation Version Control (TFVC) or Git repositories. Developers can now keep track of any changes that are made in their code over the course of their project.

    • Azure Test Plans - Offers continuous and manual/exploratory app testing through several tools. Test Suites, or a collection of Test Cases, are grouped together in a container called a Test Plan.

    • Azure Boards - Provides a suite of Agile tools to track work, support planning, code defects, and general issues while using Kanban and Scrum software. Teams are in need of tools that are flexible and will help them grow. Azure Boards is a service that helps developers manage their software projects. 

    Benefits of Microsoft Azure DevOps

    Microsoft Azure DevOps offers many benefits, including:

    • A quick setup and easy deployment
    • An elastic scale
    • Exceptional security
    • No-maintenance operations
    • Effortless collaboration through domains
    • The ability to create and deploy products faster than traditional software

    Reviews from Real Users

    Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.

    PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.” 

    Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm14%
    Energy/Utilities Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company11%
    Financial Services Firm11%
    Government9%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise18%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management
    March 2024
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 122 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 26 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "High level protection, scales well, but more customer feedback updates needed". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.