We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this."
"Stable and scalable solution for work planning and code collaboration. It's fast, and it offers a good user experience."
"The user interface is very friendly."
"The simplicity is very good and the customer experience is also great."
"The solution is good for everything, including end-to-end planning and its deployment and testing."
"This platform provides a large span of tools and technologies."
"You get a complete solution with Azure DevOps. You can do everything in one place, starting from requirement gathering until you release the product. It is a reliable, scalable, and handy product."
"Before using this solution, we had to deploy our applications, from pre-production to production, manually."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"Competitive in terms of research"
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"We like the status report feature. It is something really valuable."
"The solution is scalable."
"You don't need a lot of plugins."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"I have not been able to use the integration with automation features, such as test management automation, with a framework that is written in Java."
"The test management section needs to be improved."
"Something that could be improved is the initial setup with the integration of ReadyAPI."
"The solution is generally stable but not entirely issue-free."
"It would be great if I could integrate with a human resource type of software that could control timesheets."
"I would like to automate notifications on sprint planning. When we are getting to the end of sprint planning, we would be automatically notified."
"One potential enhancement in Azure DevOps could be integrating more customizable reporting features, particularly for Power BI integration."
"Microsoft could improve Visual Studio by making it easier to find the plugins you need to get your job done. Maybe they could implement an AI search instead of a simple tech search. Sometimes, people come up with a catchy name for something, and you don't know how it's spelled. For example, a developer might come up with a packet wizard and spell weird, like P-A-K-I-T."
"The solution needs a few things in terms of resource management."
"The interface isn't user-friendly."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"I would like to see some artificial intelligence incorporated into the management functions."
"The product comes with little options out of the box."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 122 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 26 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "High level protection, scales well, but more customer feedback updates needed". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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