"The creation of test plans is valuable and I like the reporting features."
"DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this."
"Most developers and project managers choose the Microsoft tools to begin with because of familiarity, and these new tools are almost an extension of the tools you're already familiar with. There's a lot of knowledge transfer, which helps, rather than bringing in a new product line."
"The nice thing about Visual Studio Code is that it's a modular design. So if you're working on a strange language that has a different syntax, you can just get a plugin that'll format your code for you based on the language it's in."
"The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment."
"Great project management feature and Git-based repository."
"It is easy to use. The shared repository is useful. Everything is in one environment."
"The reports have been most valuable. We have created some dashboards allowing us to be able to check our teams, their progress, and mission plans."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"Competitive in terms of research"
"The performance is good."
"We like the status report feature. It is something really valuable."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The most important feature of ServiceNow IT Business Management is flexibility."
"Stable and scalable solution."
"There could more integration with other platforms."
"I think that they have some menus there that are not very well placed."
"Its testing features are limited and can be improved a little more. They should provide more options from the testing and build perspective. Currently, we have to use a third-party product for testing. It would be great if it has more than one testing tool."
"The tool was developed for Agile project methodology, but I've noticed that there has also been a try to incorporate what is typically done in MS Project, which is for more sequential Waterfall projects. The problem with that is that it is half-baked for Waterfall projects. If you're going to do it, then either go all the way and allow us to use the tool for both or don't do it at all."
"The active directory password system needs some improvement because many times the password for the active directory expires before the set time."
"I would like to see better integration and collaboration between tools."
"I can't think of anything I would like to improve, since I don't have complete knowledge of the platform yet. I'm sure that as I gain more experience, I will understand it better. The price could maybe be cheaper, but I'm sure I'll have more ideas as to improvements and additional features once I've used it more."
"There are certain features, and reporting that can only be used in PowerBI, but not directly in DevOps."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"Dashboard interface is limited functionally and not very user friendly"
"The solution needs a few things in terms of resource management."
"It could be more user-friendly."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
More ServiceNow IT Business Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 93 reviews while ServiceNow IT Business Management is ranked 7th in Enterprise Agile Planning Tools with 8 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Robust functionality, good integration, continually enhanced, and easy to scale". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Microsoft Azure DevOps is most compared with Jira, GitLab, TFS, Red Hat Ansible Automation Platform and Rally Software, whereas ServiceNow IT Business Management is most compared with Jira, Jira Align, Broadcom Clarity PPM, Asana and Microsoft Project Server. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.
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