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Microsoft Azure DevOps vs ServiceNow IT Business Management comparison

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Featured Review
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
563,148 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This platform provides a large span of tools and technologies.""Provides agile management of projects.""The simplicity and ease of use are two features that we have found to be most valuable.""I like the cloud infrastructure of Microsoft Azure DevOps.""Great project management feature and Git-based repository.""The automated bill feature is most valuable. As with most software developers, I can build code on my machine, but if one of my coworkers can't build the same code on theirs, there are always issues in trying to track it down. The automated bill process makes it a lot easier to track down where the issues are and find out what bugs aren't being included for whatever reason.""It is possible to add third-party extensions to increase the usability of the product.""Everything that's related to the pipeline has been very good."

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"Competitive in terms of research""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""Stable and scalable solution.""The interface is extremely user-friendly.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

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Cons
"I can't think of anything I would like to improve, since I don't have complete knowledge of the platform yet. I'm sure that as I gain more experience, I will understand it better. The price could maybe be cheaper, but I'm sure I'll have more ideas as to improvements and additional features once I've used it more.""I think that they have some menus there that are not very well placed.""With the query feature, we have to group items, so it becomes difficult for everyone to understand it. It's easier in JIRA, which has filters and other query options.""The ability to integrate Microsoft Azure DevOps with other platforms and Microsoft products can be improved.""They should expand it from just a PC, software, or server development platform to other kinds of software or engineering systems so that it is not necessarily built around a normal PC with a server. I would like to see the ability to write my own scripts in my own compiled program or online. Right now, there are things that you can do in the user interface, but you can't do them programmatically and vice versa. I want to see them both. If I can do it in a script, I should be able to do it from the user interface, and if I can do it in the user interface, I should be able to do it in a script.""The price could be lowered. It would be nice if it was cheaper.""I would like to automate notifications on sprint planning. When we are getting to the end of sprint planning, we would be automatically notified.""Right now, they tend to have a limit of 1,000 tasks per sprint, and some of their web-based boards, such as the Kanban boards, no longer display tasks. Once you hit over a certain number of task limits, you need to increase those limits."

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"The only issue for us is the pricing. It’s quite high in comparison with the competition.""Dashboard interface is limited functionally and not very user friendly""I would like to see some artificial intelligence incorporated into the management functions.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."

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Pricing and Cost Advice
  • "The price is cheaper than Jira and some of the other competing tools."
  • "It is the least expensive product in this class."
  • "I find that the pricing is good, and it is competitive with the other vendors in the market."
  • "Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects."
  • "It is a subscription model and I only pay for what I use."
  • "The price of this solution is fair."
  • "With Azure, you have to pay for every user."
  • "As a Microsoft Partner, you get a discount on the pricing. Licensing costs are around $80 a month for DevOps, but for Azure, it is about $200 a month."
  • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer: 
    TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Top Answer: 
    I found the Kanban board to be the most useful for my needs.
    Top Answer: 
    They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the… more »
    Top Answer: 
    ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise… more »
    Ranking
    Views
    53,590
    Comparisons
    45,051
    Reviews
    67
    Average Words per Review
    508
    Rating
    8.1
    Views
    4,398
    Comparisons
    3,684
    Reviews
    6
    Average Words per Review
    404
    Rating
    8.8
    Comparisons
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    Azure DevOps Services is a cloud service for collaborating on code development. It provides an integrated set of features that you access through your web browser or IDE client, including the following:

    • Git repositories for source control of your code.
    • Build and release management to support continuous integration and delivery of your apps.
    • Agile tools to support planning and tracking your work, code defects, and issues using Kanban and Scrum methods.
    • A variety of tools to test your apps, including manual/exploratory testing, load testing, and continuous testing.
    • Highly customizable dashboards for sharing progress and trends.
    • Built-in wiki for sharing information with your team.

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Microsoft Azure DevOps
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company22%
    Energy/Utilities Company17%
    Financial Services Firm13%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider19%
    Government7%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider14%
    Financial Services Firm11%
    Government8%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise20%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise24%
    Large Enterprise49%
    REVIEWERS
    Small Business44%
    Midsize Enterprise22%
    Large Enterprise33%
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
    563,148 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 77 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 5 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow IT Business Management is rated 9.0. The top reviewer of Microsoft Azure DevOps writes "Robust functionality, good integration, continually enhanced, and easy to scale". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Microsoft Azure DevOps is most compared with Jira, GitLab, TFS, Red Hat Ansible Automation Platform and Micro Focus ALM Quality Center, whereas ServiceNow IT Business Management is most compared with Jira, Broadcom Clarity PPM, Jira Align, Alfabet IT Planning & Portfolio Management and Micro Focus ALM Octane. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.