"It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable."
"The most valuable features of this solution are the CI/CD pipeline, and the testing automation."
"The one thing that really stands out to me is how you can filter and how you can do your reporting and filter the tasks and everything by user."
"They have been lately adding features to the services on a regular basis. Every two weeks, they are adding functionality to Azure DevOps Services to match it with what Azure DevOps Server or on-prem would offer. So, we continue to get more robust functionality. My favorite right now is that they are starting to open up the API availability within Azure DevOps Services. Another thing that I like about Azure DevOps is that you can use it with any of the products that are on the market. You can integrate it with Jenkins and other open-source products to complete that fully functional CI, CD, CT, CM, and CS pipeline. It continues to enhance."
"What I like the most about this product is that it's free and it's secure."
"Some of the most valuable features are the ease of use and the ability to monitor a lot of things. It has a lot of applications and facilities that meet all the developers' requirements. For example, we can use application insights to get an idea of our application's performance. Since it's cloud-based, it's really good for collaboration and working as a team."
"Stable and scalable solution for work planning and code collaboration. It's fast, and it offers a good user experience."
"DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The performance is good."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most important feature of ServiceNow IT Business Management is flexibility."
"Stable and scalable solution."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Competitive in terms of research"
"We like the status report feature. It is something really valuable."
"Improving the metrics that are readily available on the dashboard would be very helpful."
"The ability to integrate Microsoft Azure DevOps with other platforms and Microsoft products can be improved."
"The communication could work better, especially for the development team."
"I would like to automate notifications on sprint planning. When we are getting to the end of sprint planning, we would be automatically notified."
"I want DevOps to have more automated reminders about tasks that don't need management. We don't have reminders, so a project manager must track the tasks. It's not automatic."
"As for room for improvement, more features need to be added to the classic pipeline. The build and release pipelines are present, but there has not been much improvement there."
"There could more integration with other platforms."
"Microsoft Azure DevOps could improve by having better integration with other email servers."
"The solution needs a few things in terms of resource management."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"It could be more user-friendly."
"Dashboard interface is limited functionally and not very user friendly"
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
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Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 93 reviews while ServiceNow IT Business Management is ranked 8th in Enterprise Agile Planning Tools with 8 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Robust functionality, good integration, continually enhanced, and easy to scale". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Microsoft Azure DevOps is most compared with Jira, GitLab, TFS, Red Hat Ansible Automation Platform and Rally Software, whereas ServiceNow IT Business Management is most compared with Jira, Jira Align, Broadcom Clarity PPM, Asana and Microsoft Project Server. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.
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