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Microsoft Azure DevOps vs ServiceNow IT Business Management comparison

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Buyer's Guide
Microsoft Azure DevOps vs. ServiceNow IT Business Management
July 2022
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: July 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable.""The most valuable features of this solution are the CI/CD pipeline, and the testing automation.""The one thing that really stands out to me is how you can filter and how you can do your reporting and filter the tasks and everything by user.""They have been lately adding features to the services on a regular basis. Every two weeks, they are adding functionality to Azure DevOps Services to match it with what Azure DevOps Server or on-prem would offer. So, we continue to get more robust functionality. My favorite right now is that they are starting to open up the API availability within Azure DevOps Services. Another thing that I like about Azure DevOps is that you can use it with any of the products that are on the market. You can integrate it with Jenkins and other open-source products to complete that fully functional CI, CD, CT, CM, and CS pipeline. It continues to enhance.""What I like the most about this product is that it's free and it's secure.""Some of the most valuable features are the ease of use and the ability to monitor a lot of things. It has a lot of applications and facilities that meet all the developers' requirements. For example, we can use application insights to get an idea of our application's performance. Since it's cloud-based, it's really good for collaboration and working as a team.""Stable and scalable solution for work planning and code collaboration. It's fast, and it offers a good user experience.""DevOps is easy to use because we can arrange each task in a project and follow up with the testing, development, and business teams. We manage everything through this."

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"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""The performance is good.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The most important feature of ServiceNow IT Business Management is flexibility.""Stable and scalable solution.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""Competitive in terms of research""We like the status report feature. It is something really valuable."

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Cons
"Improving the metrics that are readily available on the dashboard would be very helpful.""The ability to integrate Microsoft Azure DevOps with other platforms and Microsoft products can be improved.""The communication could work better, especially for the development team.""I would like to automate notifications on sprint planning. When we are getting to the end of sprint planning, we would be automatically notified.""I want DevOps to have more automated reminders about tasks that don't need management. We don't have reminders, so a project manager must track the tasks. It's not automatic.""As for room for improvement, more features need to be added to the classic pipeline. The build and release pipelines are present, but there has not been much improvement there.""There could more integration with other platforms.""Microsoft Azure DevOps could improve by having better integration with other email servers."

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"The solution needs a few things in terms of resource management.""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""It could be more user-friendly.""Dashboard interface is limited functionally and not very user friendly""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.""ServiceNow IT Business Management could improve by adding better artificial intelligence."

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Pricing and Cost Advice
  • "The price is cheaper than Jira and some of the other competing tools."
  • "It is the least expensive product in this class."
  • "I find that the pricing is good, and it is competitive with the other vendors in the market."
  • "Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects."
  • "It is a subscription model and I only pay for what I use."
  • "The price of this solution is fair."
  • "With Azure, you have to pay for every user."
  • "As a Microsoft Partner, you get a discount on the pricing. Licensing costs are around $80 a month for DevOps, but for Azure, it is about $200 a month."
  • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Top Answer:The most valuable feature is automation with version control.
    Top Answer:I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.
    Top Answer:We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in… more »
    Ranking
    Views
    54,639
    Comparisons
    44,805
    Reviews
    91
    Average Words per Review
    497
    Rating
    8.1
    Views
    5,416
    Comparisons
    4,523
    Reviews
    7
    Average Words per Review
    430
    Rating
    8.0
    Comparisons
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions. 

    Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:

    • Azure Pipelines - Develop and deploy services to support ongoing application integration and delivery. Azure pipelines, which work with almost every project type and most languages, will automatically test code projects in order to make them available to others.

    • Azure Artifacts - Share packages and integrate package sharing between teams. Packages include NuGet, npm, and Maven, in addition to other private and public sources. Developers can now share and consume packages with other developers from different public registries.

    • Azure Repos - Offers source control of your code through Team Foundation Version Control (TFVC) or Git repositories. Developers can now keep track of any changes that are made in their code over the course of their project.

    • Azure Test Plans - Offers continuous and manual/exploratory app testing through several tools. Test Suites, or a collection of Test Cases, are grouped together in a container called a Test Plan.

    • Azure Boards - Provides a suite of Agile tools to track work, support planning, code defects, and general issues while using Kanban and Scrum software. Teams are in need of tools that are flexible and will help them grow. Azure Boards is a service that helps developers manage their software projects. 

    Benefits of Microsoft Azure DevOps

    Microsoft Azure DevOps offers many benefits, including:

    • A quick setup and easy deployment
    • An elastic scale
    • Exceptional security
    • No-maintenance operations
    • Effortless collaboration through domains
    • The ability to create and deploy products faster than traditional software

    Reviews from Real Users

    Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.

    PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.” 

    Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Microsoft Azure DevOps
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm14%
    Energy/Utilities Company14%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider17%
    Manufacturing Company7%
    Government7%
    REVIEWERS
    Computer Software Company33%
    Renewables & Environment Company11%
    Financial Services Firm11%
    Reseller11%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider12%
    Financial Services Firm11%
    Government9%
    Company Size
    REVIEWERS
    Small Business34%
    Midsize Enterprise19%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    REVIEWERS
    Small Business36%
    Midsize Enterprise14%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Microsoft Azure DevOps vs. ServiceNow IT Business Management
    July 2022
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: July 2022.
    610,518 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 93 reviews while ServiceNow IT Business Management is ranked 8th in Enterprise Agile Planning Tools with 8 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow IT Business Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Robust functionality, good integration, continually enhanced, and easy to scale". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Microsoft Azure DevOps is most compared with Jira, GitLab, TFS, Red Hat Ansible Automation Platform and Rally Software, whereas ServiceNow IT Business Management is most compared with Jira, Jira Align, Broadcom Clarity PPM, Asana and Microsoft Project Server. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.