MHR iTrent vs SAP SuccessFactors HCM comparison

MHR and SAP are both solutions in the Cloud HCM category. MHR is ranked #22 with an average rating of 3.0, while SAP is ranked #6 with an average rating of 8.2. Additionally, 100% of SAP users are willing to recommend the solution.

MHR iTrent

Read 2 MHR iTrent reviews

722 Views
570 Comparison Views

0% willing to recommend

SAP SuccessFactors HCM

Read 5 SAP SuccessFactors HCM reviews

359 Views
359 Comparison Views

100% willing to recommend

MHR iTrent

SAP SuccessFactors HCM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 16, 2025

MHR iTrent and SAP SuccessFactors HCM are competing HR management solutions. MHR iTrent offers more favorable pricing and customer support, whereas SAP SuccessFactors HCM is preferred for its comprehensive features.

Features: MHR iTrent provides payroll, workforce management, and compliance focus. SAP SuccessFactors HCM offers talent management, performance analytics, and extensive integration.

Ease of Deployment and Customer Service: MHR iTrent benefits from straightforward deployment and accessible local support. SAP SuccessFactors HCM, while more complex, provides global support.

Pricing and ROI: MHR iTrent generally has lower upfront costs and quicker ROI. SAP SuccessFactors HCM presents a greater initial expense but offers long-term value for complex HR needs.

To learn more, read our detailed MHR iTrent vs. SAP SuccessFactors HCM Report (Updated: December 2025).

Buyer's Guide

MHR iTrent vs. SAP SuccessFactors HCM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MHR iTrent

Ranking in Cloud HCM

22nd

Average Rating

4.6

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

Benefits Administration (20th)

SAP SuccessFactors HCM

Ranking in Cloud HCM

6th

Average Rating

8.2

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

reviewer2215695

NA at a university with 5,001-10,000 employees

A scalable solution with good functionalities, but customer support needs to improve

Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.

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Mihir-Shah

Enterprise Architecht at RS Group plc

Increased onboarding efficiency and enhanced user engagement with comprehensive performance management

All features have been valuable, particularly as we are investigating whether to connect it with Talent Management. Currently, we have a solution with Degree, and we are considering moving it to SAP Talent Management. This would provide a single location to house everything, allowing all employees to use the same platform rather than two separate platforms. This also reduces integration expense and management costs. Different stakeholders benefit from various aspects of the interface and dashboards. Managers can examine their team members' skill sets. From an employee perspective, they can track their progress and match it with their objectives and goals. From an organizational perspective, we can maintain a comprehensive view when considering upskilling or other resource-related decisions. The dashboards are highly effective. The employee experience management tools have had a very positive impact on employee satisfaction and well-being within our organization.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"MHR iTrent's functionality and the payroll part are good."

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."

"The feature I appreciate the most about this solution is the integration with SAP S/4HANA system."

"SAP SuccessFactors HCM has positively impacted my customer's environment by ensuring they are digital; we promote using DocuSign for document signing and ensuring effective onboarding, and post-implementation we provide hyper-care and digital adoption reports after six months or a year to show how much more paperless and workflow-enabled their organization has become after SAP SuccessFactors HCM implementation."

"Using SAP SuccessFactors HCM analytics and insights helps my customers in data-driven decision-making."

"The employee experience management tools have had a very positive impact on employee satisfaction and well-being within our organization."

"The SAP SuccessFactors HCM tool is a fantastic platform to work with, offering end-to-end employee lifecycle coverage."

Cons

"Customer support and getting help from MHR iTrent are not great at all."

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."

"The pricing of the solution is very high concerning pricing, setup cost, and licensing of this tool."

"The main area for improvement would be implementing a better pricing model. It is expensive, and with people discussing Workday more frequently, SAP needs to compete by becoming more free-flowing and dynamic compared to traditional SAP systems."

"It is very difficult to purchase SAP SuccessFactors HCM over here for smaller or medium-sized organizations, mainly because of the price."

"The SAP SuccessFactors HCM has room for improvement in terms of product development nimbleness. Additionally, the speed of the application platform occasionally reduces, primarily due to data center related issues."

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Top Industries

By visitors reading reviews

Comms Service Provider

12%

Educational Organization

12%

Computer Software Company

11%

Manufacturing Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with MHR iTrent?

I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...

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What is your primary use case for MHR iTrent?

We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...

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What advice do you have for others considering MHR iTrent?

If customer support is part of the product, I would rate it a three out of ten.

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What is your experience regarding pricing and costs for SAP SuccessFactors HCM?

The pricing of SAP SuccessFactors HCM is a bit expensive; its HCM without SuccessFactors was reasonable when it was on-site, but SuccessFactors is very expensive. On-premise HCM was good regarding ...

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What needs improvement with SAP SuccessFactors HCM?

Pakistani policies need most of the customizations for SAP SuccessFactors HCM. I don't think Pakistanis should improve; our systems are not right. We should improve, not SAP. There should be some a...

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What is your primary use case for SAP SuccessFactors HCM?

I researched SAP SuccessFactors HCM products on your website. I was the project manager for the implementation of SAP SuccessFactors HCM in my university. The implementation partner was Telemarks. ...

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Comparisons

ADP Workforce Now vs MHR iTrent

Compared 19% of the time

SAP SuccessFactors vs MHR iTrent

Compared 14% of the time

Workday vs MHR iTrent

Compared 14% of the time

UKG vs MHR iTrent

Compared 13% of the time

SAP HCM vs MHR iTrent

Compared 12% of the time

More MHR iTrent Competitors

Infor CloudSuite vs SAP SuccessFactors HCM

Compared 28% of the time

Oracle HCM Cloud vs SAP SuccessFactors HCM

Compared 27% of the time

DarwinBox vs SAP SuccessFactors HCM

Compared 13% of the time

Workday vs SAP SuccessFactors HCM

Compared 13% of the time

BambooHR vs SAP SuccessFactors HCM

Compared 10% of the time

More SAP SuccessFactors HCM Competitors

Product Reports

Buyer's Guide

Cloud HCM

January 2026

Download MHR iTrent product report

Buyer's Guide

SAP SuccessFactors HCM

January 2026

Download SAP SuccessFactors HCM product report

Also Known As

MidlandHR iTrent, iTrent

No data available

Overview

iTrent is a single, web based HR, payroll, talent management and workforce planning solution supporting latest operational methodologies for managing people. From organisational planning, attraction and selection, to pay, performance management, learning and development, and retention. iTrent helps align people to organisational goals, develop talent to support future requirements and release the true value of your people.

MHR

SAP SuccessFactors HCM provides cloud-based HR solutions covering core HR, payroll, talent management, and more. This suite helps organizations remain agile by focusing on people-centric strategies and AI-powered decision-making tools.

SAP SuccessFactors HCM offers a full suite of HR management tools designed to enhance every HR aspect, from core HR and payroll to comprehensive talent management, sales performance, and workforce planning. As work dynamics shift, the emphasis on placing people at the core of strategic planning helps drive agility and informed decisions, fortifying growth within organizations.

What are the most valuable features of SAP SuccessFactors HCM?

Comprehensive Core HR: Streamlines HR processes, ensuring efficiency and compliance across HR tasks.
Payroll Management: Delivers accurate and timely payroll processing, adaptable to diverse needs.
Talent Management: Empowers nurturing and development of talent, enhancing employee engagement.
People Analytics: Provides actionable insights into workforce trends with advanced analytics.
Workforce Planning: Facilitates strategic planning by forecasting workforce requirements effectively.

What benefits and ROI should be evaluated in SAP SuccessFactors HCM reviews?

Increased Agility: Ability to adapt quickly to changing business environments with flexible HR solutions.
Data-Driven Decision Making: Leveraging AI to make informed HR decisions that support growth.
Scalable Growth: Supports both current needs and future expansion with robust HR capabilities.
Enhanced Employee Engagement: Focus on employee needs leading to improved morale and productivity.

SAP SuccessFactors HCM sees extensive adoption across industries like retail, healthcare, and finance, where managing a diverse workforce and ensuring regulatory compliance are paramount. The suite’s adaptability to industry-specific requirements exemplifies its practical application in different sectors.

SAP

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College

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Buyer's Guide

MHR iTrent vs. SAP SuccessFactors HCM

December 2025

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