ManageEngine IT360 and ServiceNow IT Operations Management are competing in the IT management landscape. ServiceNow IT Operations Management appears to have the upper hand due to its advanced features and capabilities, though customers favor ManageEngine IT360 for pricing and support.
Features: ManageEngine IT360 offers integrated network, server, and application management with a focus on customization and reporting. ServiceNow IT Operations Management provides automation, predictive analytics, and extensive process integrations, supporting complex enterprise environments.
Room for Improvement: ManageEngine IT360 could improve its automation capabilities, expand integration options, and enhance predictive analytics. ServiceNow IT Operations Management may benefit from more intuitive pricing models, simpler deployment processes, and better cost-effectiveness for smaller businesses.
Ease of Deployment and Customer Service: ManageEngine IT360 provides a straightforward deployment process with direct customer assistance and documentation support, enabling quicker setup. ServiceNow IT Operations Management, while more complex, delivers valuable customer service and comprehensive resources, focusing on strategic deployment.
Pricing and ROI: ManageEngine IT360 is recognized for its cost-effectiveness and strong ROI with lower setup costs. ServiceNow IT Operations Management, requiring higher initial investments, promises substantial ROI through enhanced features and long-term benefits.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| ManageEngine IT360 | 0.2% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
