ManageEngine IT Asset Management vs Qualys VMDR vs ServiceNow comparison

ManageEngine IT Asset Manag...

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Qualys VMDR

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Executive Summary

We performed a comparison between ManageEngine IT Asset Management, Qualys VMDR, and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: March 2026).

IT Asset Management

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Helped 885,667 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2026, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 4.3%, down from 6.4% compared to the previous year. The mindshare of Qualys VMDR is 2.4%, down from 3.6% compared to the previous year. The mindshare of ServiceNow is 13.8%, down from 23.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow	13.8%
Qualys VMDR	2.4%
ManageEngine IT Asset Management	4.3%
Other	79.5%

IT Asset Management

Featured Reviews

Sampath Kumar K

IT infra Admin at synu

User-friendly modules impress with customization options while IT knowledge base updates remain incomplete

It's a vast product, and we use ManageEngine IT Asset Management because it has an Ops Manager, Event Viewer, Site 24/7, PAM360, and AD Manager among many options that we plan to explore in the future environment. ManageEngine IT Asset Management explores detailed aspects such as RAM frequency, RAM brand, product, expiry date, users, roles, technicians, groups, support groups, Active Directory, SAML, single sign-on, LDAP, Microsoft Entra ID, proxy settings, and template forms. We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements. We are looking into the automated IT asset discovery feature. We have configured the incoming and outgoing mail server so that when users send an email to our standardized mail ID, it automatically creates a ticket. In the future, we will explore automation features such as SLA, KPI, and KRA to align targets, manage resources, assess project utilization, and assign tickets based on priority levels.

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Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"This is a very stable solution."

"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

"It is a great product, and we are very satisfied with the features."

"The technical support is great."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

More ManageEngine IT Asset Management pros

"The customer service level is very high."

"Qualys VMDR has positively impacted my organization by reducing vulnerability exposure time through faster detection and patching, and it has improved compliance reporting with accurate and up-to-date data."

"This solution gives us insight into our environment and improves our security."

"The product's patch management is excellent for keeping our critical servers and third-party applications updated efficiently."

"The feature where the solutions to issues are mentioned in the reports."

"Technical support is fantastic."

"It's also highly customizable, allowing us to tailor it to our needs."

"Qualys VM's best feature is vulnerability management."

More Qualys VMDR pros

"ServiceNow has positively impacted my organization because initially we were not using ServiceNow and were working manually on email or through chat communications, and after integrating ServiceNow, we have automation with failures and automated tickets that get generated when there is an issue in the environment or services."

"By automating processes it has increased efficiency and productivity."

"The Workflow feature is the most valuable."

"It can scale well if you are managing IT assets."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

"ServiceNow is a very powerful tool that can perform a lot of different functions."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"You can have it installed and up and running within hours if you know what you're doing."

More ServiceNow pros

Cons

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The asset management tool is costly compared to other tools in the market."

"The asset management tool is costly."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system."

"Responses from ManageEngine should be faster."

More ManageEngine IT Asset Management cons

"We face issues while scanning multiple assets."

"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."

"Qualys VMDR identifies vulnerabilities and suggests fixes. However, it does not automate patching unless the patch management module is purchased separately."

"Sometimes the scanning can get overwhelmed and start to drag when a lot of users are trying to scan at once."

"Certain integration factors between different options could be improved."

"Web application security model needs some work."

"This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs."

"The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs."

More Qualys VMDR cons

"The interface, in my opinion, is not very good."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"Lots of customizations can lead to breaking the system when moving to another release. This should be managed better by ServiceNow."

"Performance could be improved."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything."

"The user interface for accessing assistance sometimes disconnects."

"There is a need for bug or error tracking in ServiceNow."

"I would say that for the things that I like to do, which is muck around in the underlying, I would say that it's going downhill."

More ServiceNow cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The solution is reasonably priced for the value it provides."

"It is a high cost product. Compared to the other solutions, it is around 15 to 20% higher in cost."

"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."

"Qualys VM is better suited for medium to large companies because the price can be too much for smaller customers."

"The solution is costly."

"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."

"An annual license for a single scanner costs around $3,000."

"It is different for every company, but for us, it's every three years."

More Qualys VMDR pricing and cost advice

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"ServiceNow is an expensive solution."

"Getting the solution up and running is expensive."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The solution is expensive."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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885,667 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

10%

Healthcare Company

Outsourcing Company

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	168

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some com...

What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provi...

What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that asp...

What do you like most about Qualys VMDR?

I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagg...

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

What needs improvement with Qualys VMDR?

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries la...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Lansweeper vs ManageEngine IT Asset Management

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Product Reports

ManageEngine IT Asset Management

Download ManageEngine IT Asset Management product report

Qualys VMDR

Download Qualys VMDR product report

Download ServiceNow product report

Also Known As

No data available

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.

Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.

With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.

Qualys

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”