ManageEngine IT Asset Management vs ServiceNow Discovery comparison

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The auto-discovery feature has helped us a lot."

"The technical support is great."

"The process involving the original setup of the solution is excellent."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"It is a stable solution...The initial setup of the product is straightforward."

"I find that the Discovery and scripting features are the most useful."

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"The engineering area needs improvement."

"The asset management tool is costly."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"I feel that credential-less discovery could be improved."

"It creates quite a bit of duplication, so that needs to be fixed."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"Its price is reasonable, but I wish it was lower."

"The price could be better. It's a bit on the pricey side."

"It's on a yearly basis. We renew our contract for three years at a time."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"The product is not cheap."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"It is not recommended for smaller companies because of the price."