ManageEngine IT Asset Management vs ServiceNow Discovery comparison

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Executive Summary

We performed a comparison between ManageEngine IT Asset Management and ServiceNow Discovery based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Discovery Report (Updated: January 2024).
756,468 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The auto-discovery feature has helped us a lot.""In my opinion, it is the MDM; patch management and deployment are the valuable features.""The technical support is great."

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"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes.""Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes.""It does a good job of collecting the data that's necessary for data centers, and IT's operations.""It's a single system of record and it captures the relationships.""It has given us an understanding of each layer from a server application.""In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization.""ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.""The service management and operations management modules are valuable."

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Cons
"The asset management tool is costly.""The engineering area needs improvement.""The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

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"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there.""It's an expensive platform.""ServiceNow is very costly.""They can expand on the plugins for some of the other tools.""ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service.""In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better.""The product could improve some of the visualization and architecture setups.""In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

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Pricing and Cost Advice
  • "Its price is reasonable, but I wish it was lower."
  • More ManageEngine IT Asset Management Pricing and Cost Advice →

  • "This solution is a paid option within the ServiceNow framework."
  • "It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
  • "There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
  • "The price could be better. It's a bit on the pricey side."
  • "It is an expensive product with a price that depends on the models that you wish to purchase."
  • "It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
  • "You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
  • "The solution is very expensive."
  • More ServiceNow Discovery Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:In my opinion, it is the MDM; patch management and deployment are the valuable features.
    Top Answer:The pricing is good. We have plans to buy the licenses and work with the whole solution. The solution is highly recommended. I rate it ten out of ten.
    Top Answer:One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets.
    Top Answer:The current limitation in out-of-the-box features, particularly for fields in tables like servers or laptops, necessitates time-consuming customization through pattern matching involving coding. A… more »
    Ranking
    10th
    out of 49 in IT Asset Management
    Views
    800
    Comparisons
    611
    Reviews
    2
    Average Words per Review
    260
    Rating
    10.0
    6th
    out of 49 in IT Asset Management
    Views
    653
    Comparisons
    280
    Reviews
    24
    Average Words per Review
    558
    Rating
    8.0
    Comparisons
    Learn More
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    Overview

    ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

    ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

    Sample Customers
    TRA
    York, National Grid, DXC Technology, experian, BEACHBODY
    Top Industries
    VISITORS READING REVIEWS
    University9%
    Financial Services Firm8%
    Educational Organization7%
    Computer Software Company7%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company18%
    Retailer12%
    Educational Organization12%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Healthcare Company9%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise54%
    REVIEWERS
    Small Business38%
    Midsize Enterprise12%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    ManageEngine IT Asset Management vs. ServiceNow Discovery
    January 2024
    Find out what your peers are saying about ManageEngine IT Asset Management vs. ServiceNow Discovery and other solutions. Updated: January 2024.
    756,468 professionals have used our research since 2012.

    ManageEngine IT Asset Management is ranked 10th in IT Asset Management with 2 reviews while ServiceNow Discovery is ranked 6th in IT Asset Management with 25 reviews. ManageEngine IT Asset Management is rated 9.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable with great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Helps identify dependencies and promotes more secure access and communication, but integrating with legacy apps is an area for improvement". ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, ServiceNow, Axonius and Qualys VMDR, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, SolarWinds Server and Application Monitor and ScienceLogic. See our ManageEngine IT Asset Management vs. ServiceNow Discovery report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.