We performed a comparison between ManageEngine IT Asset Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The auto-discovery feature has helped us a lot."
"The technical support is great."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The product provides great scalability features."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"I am impressed with the tool's incident problem change management."
"The process involving the original setup of the solution is excellent."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"We can scale the solution."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The engineering area needs improvement."
"The asset management tool is costly."
"The solution is too high priced."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"It's an expensive platform."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Improvements are required with the scripts used to collect the information from servers."
"It creates quite a bit of duplication, so that needs to be fixed."
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ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. ManageEngine IT Asset Management is rated 9.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius, ServiceNow and Device42, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our ManageEngine IT Asset Management vs. ServiceNow Discovery report.
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