ManageEngine IT Asset Management vs ServiceNow Discovery comparison

ManageEngine and ServiceNow are both solutions in the IT Asset Management category. ManageEngine is ranked #6 with an average rating of 8.6, while ServiceNow is ranked #3 with an average rating of 8.0. ManageEngine holds a 5.3% mindshare in IAM, compared to ServiceNow’s 5.3% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,282 Views
1,115 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,584 Views
1,541 Comparison Views

97% willing to recommend

ManageEngine IT Asset Manag...

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and ServiceNow Discovery are two competing products in the IT asset management domain. ManageEngine appears favorable in pricing, while ServiceNow Discovery is appreciated for its comprehensive feature set.

Features: ManageEngine IT Asset Management helps with asset tracking, lifecycle management, and provides integration with financial systems for depreciation and invoicing. It also manages warranty and contract expiries. Additionally, custom templates assist in tracking assets and budgets effectively. ServiceNow Discovery offers automated asset discovery, dependency identification, and advanced service mapping. It integrates seamlessly with CMDB for comprehensive data collection and provides secure communication using certificates.

Room for Improvement: ManageEngine could enhance its automation features and expand service mapping capabilities. It can also improve customization for complex environments and enhance integration with third-party tools. ServiceNow Discovery may focus on simplifying deployment processes, reducing manual maintenance, and optimizing identification rules for more accurate configuration item management. Furthermore, better user interface intuitiveness and clearer pricing structures would benefit users.

Ease of Deployment and Customer Service: ManageEngine is known for straightforward deployment processes and responsive customer service, which is advantageous for users seeking simplicity. On the other hand, ServiceNow Discovery requires a more complex deployment but offers a comprehensive support system that is highly regarded for its effectiveness.

Pricing and ROI: ManageEngine typically has lower initial setup costs, making it more cost-effective for smaller organizations. Its return on investment appeals to budget-conscious buyers. In contrast, ServiceNow Discovery, with higher initial expenses, offers advanced features that deliver substantial ROI for larger enterprises through enhanced automation and integration capabilities.

To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Discovery Report (Updated: September 2025).

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow Discovery

September 2025

Download the complete report

Helped 873,209 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

6th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

License Management (1st)

ServiceNow Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (3rd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of November 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 5.3%, down from 5.7% compared to the previous year. The mindshare of ServiceNow Discovery is 5.3%, up from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	5.3%
ManageEngine IT Asset Management	5.3%
Other	89.4%

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

Read full review

Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The auto-discovery feature has helped us a lot."

"This is a very stable solution."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The technical support is great."

More ManageEngine IT Asset Management pros

"The process involving the original setup of the solution is excellent."

"They have a very good network in the infrastructure of Discovery."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"It has been stable since deployment."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

More ServiceNow Discovery pros

Cons

"The engineering area needs improvement."

"Responses from ManageEngine should be faster."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The asset management tool is costly."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

More ManageEngine IT Asset Management cons

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"Technical support has not been helpful when we have come across problems."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The pricing is determined based on the CIs."

"The product pricing is fair and reasonable for the value it provides."

"The solution is very expensive."

"If the product is not deployed properly, it can be very expensive."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"This is expensive, but it meets our needs."

"The price could be better. It's a bit on the pricey side."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

873,209 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

12%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Financial Services Firm

14%

Computer Software Company

13%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

See all answers

What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

See all answers

What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

Lansweeper vs ManageEngine IT Asset Management

Compared 52% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 13% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 7% of the time

Axonius vs ManageEngine IT Asset Management

Compared 6% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

More ManageEngine IT Asset Management Competitors

Tanium vs ServiceNow Discovery

Compared 22% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

ManageEngine IT Asset Management

October 2025

Download ManageEngine IT Asset Management product report

Buyer's Guide

ServiceNow Discovery

October 2025

Download ServiceNow Discovery product report

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

TRA

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow Discovery

September 2025

Free Report: ManageEngine IT Asset Management vs. ServiceNow Discovery

Find out what your peers are saying about ManageEngine IT Asset Management vs. ServiceNow Discovery and other solutions. Updated: September 2025.

DOWNLOAD NOW

873,209 professionals have used our research since 2012.

See our ManageEngine IT Asset Management vs. ServiceNow Discovery report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.