ManageEngine IT Asset Management vs ServiceNow Discovery comparison

ManageEngine IT Asset Management vs. ServiceNow Discovery

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Helped 861,390 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

8th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

License Management (6th)

ServiceNow Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 6.6%, up from 4.1% compared to the previous year. The mindshare of ServiceNow Discovery is 5.8%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The auto-discovery feature has helped us a lot."

"The technical support is great."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"This is a very stable solution."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"It's very smart. I use it with minimal adjustments needed."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

More ManageEngine IT Asset Management pros

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"It's a single system of record and it captures the relationships."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"The most valuable feature of ServiceNow Discovery is its performance."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

More ServiceNow Discovery pros

Cons

"Responses from ManageEngine should be faster."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The engineering area needs improvement."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

More ManageEngine IT Asset Management cons

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"It is one of the most costly applications in terms of subscription costs."

"The product could improve some of the visualization and architecture setups."

"The solution should improve the classes of discovery assets to disregard more junk data."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"It's an expensive platform."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The pricing is determined based on the CIs."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"This is expensive, but it meets our needs."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The price could be better. It's a bit on the pricey side."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Government

10%

Healthcare Company

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

What needs improvement with ManageEngine IT Asset Management?

So far, I'm not getting any requirement to improve. Everything required by end users seems to be available with ManageEngine IT Asset Management ( /products/manageengine-it-asset-management-reviews...

What advice do you have for others considering ManageEngine IT Asset Management?

I rate their support at nine on a scale of one to ten. As far as IT Asset Management is concerned, I would rate it at ten out of ten. The overall product rating is ten.

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

Lansweeper vs ManageEngine IT Asset Management

Comparisons

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ServiceNow vs ManageEngine IT Asset Management

Compared 11% of the time

BMC Remedy vs ManageEngine IT Asset Management

Compared 5% of the time

Device42 vs ManageEngine IT Asset Management

Compared 4% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 4% of the time

More ManageEngine IT Asset Management Competitors

Tanium vs ServiceNow Discovery

Compared 24% of the time

Lansweeper vs ServiceNow Discovery

Compared 21% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

More ServiceNow Discovery Competitors

Product Reports

ManageEngine IT Asset Management

Download ManageEngine IT Asset Management product report

ServiceNow Discovery

Download ServiceNow Discovery product report

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

TRA

York, National Grid, DXC Technology, experian, BEACHBODY

ManageEngine IT Asset Management vs. ServiceNow Discovery