ManageEngine IT Asset Management vs ServiceNow Discovery comparison

ManageEngine and ServiceNow are both solutions in the IT Asset Management category. ManageEngine is ranked #7 with an average rating of 8.6, while ServiceNow is ranked #3 with an average rating of 8.1. ManageEngine holds a 5.7% mindshare in IAM, compared to ServiceNow’s 5.4% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,225 Views
1,066 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,590 Views
1,472 Comparison Views

97% willing to recommend

ManageEngine IT Asset Manag...

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and ServiceNow Discovery are two competing products in the IT asset management domain. ManageEngine appears favorable in pricing, while ServiceNow Discovery is appreciated for its comprehensive feature set.

Features: ManageEngine IT Asset Management helps with asset tracking, lifecycle management, and provides integration with financial systems for depreciation and invoicing. It also manages warranty and contract expiries. Additionally, custom templates assist in tracking assets and budgets effectively. ServiceNow Discovery offers automated asset discovery, dependency identification, and advanced service mapping. It integrates seamlessly with CMDB for comprehensive data collection and provides secure communication using certificates.

Room for Improvement: ManageEngine could enhance its automation features and expand service mapping capabilities. It can also improve customization for complex environments and enhance integration with third-party tools. ServiceNow Discovery may focus on simplifying deployment processes, reducing manual maintenance, and optimizing identification rules for more accurate configuration item management. Furthermore, better user interface intuitiveness and clearer pricing structures would benefit users.

Ease of Deployment and Customer Service: ManageEngine is known for straightforward deployment processes and responsive customer service, which is advantageous for users seeking simplicity. On the other hand, ServiceNow Discovery requires a more complex deployment but offers a comprehensive support system that is highly regarded for its effectiveness.

Pricing and ROI: ManageEngine typically has lower initial setup costs, making it more cost-effective for smaller organizations. Its return on investment appeals to budget-conscious buyers. In contrast, ServiceNow Discovery, with higher initial expenses, offers advanced features that deliver substantial ROI for larger enterprises through enhanced automation and integration capabilities.

To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Discovery Report (Updated: September 2025).

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow Discovery

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

7th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

License Management (1st)

ServiceNow Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 5.7%, up from 5.1% compared to the previous year. The mindshare of ServiceNow Discovery is 5.4%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	5.4%
ManageEngine IT Asset Management	5.7%
Other	88.9%

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The auto-discovery feature has helped us a lot."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The technical support is great."

"This is a very stable solution."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

More ManageEngine IT Asset Management pros

"I find that the Discovery and scripting features are the most useful."

"ServiceNow Discovery works better than other products I've used."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"The initial setup is pretty straightforward."

"We can scale the solution."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"The initial setup is pretty easy."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

More ServiceNow Discovery pros

Cons

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"Responses from ManageEngine should be faster."

More ManageEngine IT Asset Management cons

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"It is one of the most costly applications in terms of subscription costs."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"The product could improve some of the visualization and architecture setups."

"Technical support has not been helpful when we have come across problems."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The price could be better. It's a bit on the pricey side."

"The solution is not inexpensive so pricing is rated a three out of ten."

"This solution is a paid option within the ServiceNow framework."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"If the product is not deployed properly, it can be very expensive."

"The solution is very expensive."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Healthcare Company

10%

Computer Software Company

14%

Financial Services Firm

14%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

Lansweeper vs ManageEngine IT Asset Management

Compared 57% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 13% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 8% of the time

Device42 vs ManageEngine IT Asset Management

Compared 6% of the time

Axonius vs ManageEngine IT Asset Management

Compared 5% of the time

More ManageEngine IT Asset Management Competitors

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Flexera One vs ServiceNow Discovery

Compared 8% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

ManageEngine IT Asset Management

October 2025

Download ManageEngine IT Asset Management product report

Buyer's Guide

ServiceNow Discovery

September 2025

Download ServiceNow Discovery product report

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

TRA

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

ManageEngine IT Asset Management vs. ServiceNow Discovery

September 2025

Free Report: ManageEngine IT Asset Management vs. ServiceNow Discovery

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