Make vs Zapier comparison

Make and Zapier are both solutions in the AI Software Development category. Make is ranked #4 with an average rating of 8.1, while Zapier is ranked #19 with an average rating of 7.5. Make holds a 0.5% mindshare in ASD, compared to Zapier’s 0.6% mindshare. Additionally, 86% of Make users are willing to recommend the solution, compared to 94% of Zapier users who would recommend it.

Make

Read 18 Make reviews

4,089 Views
1,840 Comparison Views

86% willing to recommend

Zapier

Read 49 Zapier reviews

6,422 Views
1,349 Comparison Views

94% willing to recommend

Make

Zapier

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

Zapier and Make compete in the automation and integration platform category, enabling users to create workflows without extensive coding. Based on the comparison, Make has the upper hand due to its flexible modular design and advanced integration capabilities, while Zapier's expansive integration library and ease of use make it a strong contender.

Features: Zapier offers robust pre-configured integrations with Google Sheets, Salesforce, and customizable WebHooks, allowing users to connect numerous applications seamlessly. It also simplifies creating workflows with a user-friendly interface that supports non-technical users. Make, conversely, features a modular drag-and-drop interface, giving users the flexibility to add custom code for enhanced automation. Its advanced integration options provide opportunities for more complex workflows, appealing to users needing extensive customization capabilities.

Room for Improvement: Zapier could expand its Zap library and improve API connections to support complex workflows better. Enhancements in error handling and user interface intuitiveness are also needed for more complex automations. For Make, simplifying complex configurations could enhance user-friendliness, and adjustments to a costly pricing structure could appeal to a broader audience. Improved support documentation and platform connections would further benefit users.

Ease of Deployment and Customer Service: Zapier's Public Cloud deployment receives generally positive feedback, though some users mention slow response times in technical support. Meanwhile, Make supports On-premises deployment, praised for its quick, helpful customer service. Both provide accessible technical assistance, but Zapier could improve by offering faster response times.

Pricing and ROI: Zapier's pricing may become expensive as usage scales, yet many find it a valuable time-saver, with a limited free plan offering initial insights. Make's generally cheaper costs attract budget-conscious users, delivering effective ROI for task automation. Both offer cost savings by reducing manual work and streamlining integration development expenses.

To learn more, read our detailed Make vs. Zapier Report (Updated: June 2026).

Buyer's Guide

Make vs. Zapier

June 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

Automation enhances efficiency, cuts labor costs by 50%, boosts ROI, and saves time on reporting, content, and CRM tasks.

Sentiment score

5.7

Zapier is valued for its integration and efficiency, offering perceived ROI and savings compared to hiring, despite some cost concerns.

I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.

Maria Ruminjo

Network Engineer at AT&T

I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.

Basuraj Basuraj

Founder at WebEase

With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.

reviewer2810973

Founder

For more quotes and insights, download the Make report

In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.

Tarkeshwar Kumar

Chief Technology Advocate at PURESOFT GLOBAL LLC

For more quotes and insights, download the Zapier report

Customer Service

Sentiment score

5.5

Make's responsive customer support and abundant self-help resources efficiently resolve user issues, fostering an active, supportive community.

Sentiment score

7.1

Zapier support is praised for responsiveness and knowledge, but criticized for delays and lack of chat options.

We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.

Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

They were doing the best job for my use cases and my problems.

Dinesh Lavu

When I had a problem during the pricing payment, the customer support handled it very well.

Shaik Nayab Rasool

Freelancer at a consultancy with 11-50 employees

For more quotes and insights, download the Make report

Their technical support is good; they respond promptly and are very helpful.

MuhammadImran

Go High Level Manager at Virtual Worker Now

This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.

Sachin Shrtivastava

Automation Engineer at Axe Automation

The experience was positive with prompt responses from their team.

Tarkeshwar Kumar

Chief Technology Advocate at PURESOFT GLOBAL LLC

For more quotes and insights, download the Zapier report

Scalability Issues

Sentiment score

5.5

Make is scalable and effective for complex workflows, but pricing and workflow setup can challenge some users.

Sentiment score

7.4

Zapier is scalable and adaptable for businesses, though costs and complexities can increase with intricate automations.

When you have an error, it is very hard to do error handling and debugging.

Avi Cherny

Automation Engineer at a tech services company with 501-1,000 employees

It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.

reviewer2816820

Developer at a educational organization with 51-200 employees

Make's scalability is very good, and if the pricing were lower, I could scale a lot more.

Basuraj Basuraj

Founder at WebEase

For more quotes and insights, download the Make report

Zapier is suitable for small or simpler automation but not for complex ones.

Sachin Shrtivastava

Automation Engineer at Axe Automation

Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.

René Ludwigs

Product Owner | Integration

For more quotes and insights, download the Zapier report

Stability Issues

Sentiment score

7.3

Make is mostly stable and reliable for users, with occasional minor bugs and issues that don't hinder overall performance.

Sentiment score

6.8

Users find Zapier stable and reliable, though issues arise from external triggers; resolutions are quick, but improvements are suggested.

No quotes available

For more quotes and insights, download the Make report

In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.

René Ludwigs

Product Owner | Integration

For more quotes and insights, download the Zapier report

Room For Improvement

Users seek enhanced developer-friendliness, integrations, documentation, pricing, ease of use, security, stability, support tools, and customization.

Zapier is seen as costly, with users seeking improved integrations, interface, support, documentation, and advanced workflow capabilities.

There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.

Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

The lagging problem needs to be solved.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

For more quotes and insights, download the Make report

The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.

Awais Mehmood

Webflow Developer at Qureos

You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.

René Ludwigs

Product Owner | Integration

Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.

reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

For more quotes and insights, download the Zapier report

Setup Cost

Make's pricing is affordable and flexible, with options like Docker solutions, making it cost-effective compared to competitors.

Zapier, though expensive compared to competitors, is valued for automating workflows without developers, with prices scaling by usage.

Licensing was affordable.

Maria Ruminjo

Network Engineer at AT&T

I found a solution that allows me to use Make almost for free, just using the Docker on-premises.

Avi Cherny

Automation Engineer at a tech services company with 501-1,000 employees

It's cost-effective and it's pocket-friendly.

Dinesh Lavu

For more quotes and insights, download the Make report

The pricing is in accordance with market standards and even lower in some cases.

Tarkeshwar Kumar

Chief Technology Advocate at PURESOFT GLOBAL LLC

The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.

MuhammadImran

Go High Level Manager at Virtual Worker Now

For more quotes and insights, download the Zapier report

Valuable Features

Make's intuitive interface and integrations boost efficiency and productivity, saving time and reducing manual tasks with seamless automation.

Zapier excels in seamless app integration and automation, allowing users to streamline tasks without coding effortlessly.

Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.

Maria Ruminjo

Network Engineer at AT&T

Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

The task that I would complete in a span of one day is completed in a matter of minutes by using Make.

Ajay Singh Goyal

Executive at Core Jobs

For more quotes and insights, download the Make report

A webhook is what helps solve most of it because we can create all the different modules as a separate workflow in Zapier with their own custom webhook URL and then call them or chain them together to create a complex workflow solving a bigger use case problem.

Amrit Dash

Automation Engineer at a educational organization with 11-50 employees

They have approximately 7,000 connections.

René Ludwigs

Product Owner | Integration

The automation capabilities are impressive.

reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

For more quotes and insights, download the Zapier report

Categories and Ranking

Make

Ranking in AI Software Development

4th

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

Process Automation (6th)

Zapier

Ranking in AI Software Development

19th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Data Integration (23rd), Cloud Data Integration (14th), Business Orchestration and Automation Technologies (20th)

Mindshare comparison

As of August 2026, in the AI Software Development category, the mindshare of Make is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zapier is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI Software Development Mindshare Distribution
Product	Mindshare (%)
Make	0.5%
Zapier	0.6%
Other	98.9%

AI Software Development

Featured Reviews

Dinesh Lavu

Automation workflows have saved time and have reduced manual work for my client projects

Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

Read full review

Amrit Dash

Automation Engineer at a educational organization with 11-50 employees

Modular automations have streamlined onboarding and now orchestrate delayed multi-day workflows

Zapier offers the best features through the capability to make our own webhooks and the delay functionalities, which stand out in Zapier.The delay functionality and custom webhooks are valuable for our organization because of how we deal with things at our organization by creating things in a very modular way. We will have different modules talking to each other for a specific complex workflow. A webhook is what helps solve most of it because we can create all the different modules as a separate workflow in Zapier with their own custom webhook URL and then call them or chain them together to create a complex workflow solving a bigger use case problem. Secondly, the delays, with having a bigger delay in number of days, gives the automation a bigger window to run in, which is not the case with make.com or any other platform that we use for automation. The delays on other platforms are mostly within the range of one to five minutes because the scenario needs to run on that particular go. With Zapier, the scenario can span over multiple days and it does not take up running memory. Rather than that, it goes to sleep and runs back again after the designated time. With Zapier, I am able to handle workflows much faster. I have been able to reduce the effort the manual onboarding team and the operations team had to do in terms of employee onboarding. We have reduced the workflow time and made things more efficient and smoother and avoided any repetitive tasks in the day-to-day workflow of a team member. There is a significant reduction in manual work and team members save time by eliminating multiple workflows which are repetitive in nature that the automation team builds for them using Zapier.

Read full review

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Educational Organization

13%

Manufacturing Company

11%

Construction Company

10%

Construction Company

17%

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	10
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Make?

Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...

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What needs improvement with Make?

I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...

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What is your primary use case for Make?

My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.

See all answers

What is your experience regarding pricing and costs for Zapier?

The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.

See all answers

What needs improvement with Zapier?

Zapier can be improved by having more complex running scenarios, such as running code and more custom modules, and maybe multi-router cases which will make the workflows even tighter and more compl...

See all answers

What is your primary use case for Zapier?

My main use case for Zapier is that it acts as a no-code automation platform which helps us in automating business platforms and business process automation. It is a tool that we were using prior t...

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Comparisons

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Compared 12% of the time

Pega Platform vs Make

Compared 12% of the time

Appian vs Make

Compared 11% of the time

Nintex Process Platform vs Make

Compared 11% of the time

Tray.io vs Make

Compared 9% of the time

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Compared 6% of the time

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Compared 5% of the time

MuleSoft Composer vs Zapier

Compared 4% of the time

SSIS vs Zapier

Compared 4% of the time

AWS Glue vs Zapier

Compared 3% of the time

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Product Reports

Buyer's Guide

Make

July 2026

Download Make product report

Buyer's Guide

Zapier

July 2026

Download Zapier product report

Also Known As

Integromat

No data available

Overview

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Make

Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.

By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.

What Features Stand Out in Zapier?

App Connectivity: Integrates thousands of tools, simplifying task automation.
Ease of Use: No coding needed to set up integrations.
Webhooks: Offers real-time data transfer between applications.
Multi-step Zaps: Allows complex workflows across various apps.
Comprehensive Library: Extensive list of app integrations for users.

What Benefits Should You Expect?

Increased Productivity: Facilitates seamless automation of tasks.
Efficiency Improvement: Streamlines processes across multiple tools.
Business Agility: Supports varied workflows to meet specific needs.
Integration Flexibility: Connects a wide range of popular applications.
Simple Automation: Users automate processes without technical skills.

In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.

Zapier

Sample Customers

Buan Consulting, Armadia

BuzzFeed, Groupon, Spotify, Columbia University, FOX

Buyer's Guide

Make vs. Zapier

June 2026

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