LogMeIn Rescue vs SolarWinds DameWare Mini Remote Control comparison

GoTo and SolarWinds are both solutions in the Remote Access category. GoTo is ranked #20, while SolarWinds is ranked #21 with an average rating of 10.0. GoTo holds a 2.3% mindshare in VUS, compared to SolarWinds’s 0.5% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

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Executive Summary

We performed a comparison between LogMeIn Rescue and SolarWinds DameWare Mini Remote Control based on real PeerSpot user reviews.

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Remote Access

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.9%, down from 11.0% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 2.1% compared to the previous year. The mindshare of SolarWinds DameWare Mini Remote Control is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	5.9%
LogMeIn Rescue	2.3%
SolarWinds DameWare Mini Remote Control	0.5%
Other	91.3%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Shadi Shaar

Healthcare Informatics Consultant at Dammam University

Has supported access for thousands of endpoints while reducing communication delays

The software offers compatibility with different versions of Microsoft Windows, ease of use, and features such as file transfer and other capabilities. Screenshot functionality is supported, and it has built-in chat functionality which we use occasionally. The product is seamless, easy to use, easy to implement and configure. We did not require any support whatsoever. It is affordable and allows simultaneous connections, which is beneficial for technical support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The system itself is great."

"Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."

"Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location."

"Microsoft Intune is cost-effective and easy to use, so I can recommend it."

"Its price is reasonable. It is a part of our M365 suite."

"The most valuable feature for us is the security, including risk analysis and patch management."

"I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for."

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

More Microsoft Intune pros

"The product is a 10 out of 10 for use."

"Has an easy way to remote on to a remote computer without having prior access to it."

"From my perspective and my experience, LogMeIn is already at a 10 out of 10; everything else that I would like is just icing on the cake, it really is fluff."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"I think it’s the best product out there, and I tried to get off LogMeIn Rescue because of cost, but doing that hindered our performance and productivity and it was not worth the savings, so we quickly went back to LogMeIn after three months."

More LogMeIn Rescue pros

"The product is seamless, easy to use, easy to implement and configure; we did not require any support whatsoever."

Cons

"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

"There is no catalog for mobile access management (MAM) security."

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."

"It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use."

"The most significant issue I encounter is troubleshooting when a policy is not applying or a device is showing non-compliant; the error messages can be pretty vague, which makes it necessary for me to dig around and piece things together myself."

"My whole team is saying that they would rate technical support a three or four out of ten."

"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."

"Almost every day during the initial deployment, I would chat with technical support for solutions. They did not give me a suitable solution to solve the false positive alarms."

More Microsoft Intune cons

"For our company, great features, but too expensive."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"The solution’s pricing could be improved."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

More LogMeIn Rescue cons

"Compatibility with other operating systems such as Mac and Linux would be advantageous."

Pricing and Cost Advice

"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"There is a license needed to use the solution and we are on an annual license."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

More Microsoft Intune pricing and cost advice

"The rescue model is licensed by user."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The pricing is worth the value."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Look at the different plans they have. Do not pay for a plan you do not need."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

More LogMeIn Rescue pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

17%

Manufacturing Company

Comms Service Provider

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	194
Midsize Enterprise	61
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

No data available

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What needs improvement with SolarWinds DameWare Mini Remote Control?

I'm not sure, but compatibility with other operating systems such as Mac and Linux would be advantageous. I haven't u...

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What is your primary use case for SolarWinds DameWare Mini Remote Control?

We are in a transition phase right now. We are still using SolarWinds Help Desk, but we are transitioning to ManageEn...

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What advice do you have for others considering SolarWinds DameWare Mini Remote Control?

The product is seamless, easy to use, easy to implement and configure. We did not require any support whatsoever. On ...

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Compared 17% of the time

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Compared 11% of the time

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Compared 11% of the time

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Compared 9% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

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Buyer's Guide

LogMeIn Rescue

June 2026

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

June 2026

SolarWinds DameWare Mini Remote Control report

Download SolarWinds DameWare Mini Remote Control product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

SolarWinds DameWare Mini Remote Control is a versatile tool celebrated for enhancing IT support and system maintenance across distances. Users value its seamless remote access, easy setup, and robust security features. It supports a broad spectrum of devices, streamlining operations, and promoting efficient collaboration. Moreover, its capacity for expedited task completion and improved data insights notably advances organizational efficiency and decision-making, making it a cornerstone for IT infrastructure management and support.

SolarWinds

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Information Not Available

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