Leena AI vs UKG comparison

Read 125 UKG reviews

4,804 Views
0 Comparison Views

89% willing to recommend

Leena AI

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Leena AI and UKG based on real PeerSpot user reviews.

Find out in this report how the two AI-Agents for HR solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Leena AI vs. UKG Report (Updated: January 2026).

Download the complete report

Leena AI vs. UKG

January 2026

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Leena AI

Ranking in AI-Agents for HR

4th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (19th), AI IT Support (25th), AI Procurement & Supply Chain (2nd)

UKG

Ranking in AI-Agents for HR

1st

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Benefits Administration (4th), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (5th), Employee Time Tracking Software (1st), HR Analytics Software (2nd), Talent Acquisition (6th)

Mindshare comparison

As of January 2026, in the AI-Agents for HR category, the mindshare of Leena AI is 5.7%. The mindshare of UKG is 5.2%. It is calculated based on PeerSpot user engagement data.

AI-Agents for HR Market Share Distribution
Product	Market Share (%)
UKG	5.2%
Leena AI	5.7%
Other	89.1%

AI-Agents for HR

Featured Reviews

Abhijit Prasad

Human Resource Manager at a manufacturing company with 5,001-10,000 employees

Chatbot has organized HR queries and has improved employee experience and self-service

The best feature that Leena AI offers is that it improves daily. Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies. I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have. Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience. The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.

Read full review

Harish_Mahanta

Works

Streamlined time tracking boosts operational efficiency across multiple regions

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"After implementing Leena HR chatbot recently, workflows were streamlined, queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience."

"Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries."

"Overall, I would rate UKG nine out of ten."

"I like UKG's integration."

"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."

"The solution's UI is good. Also, it is very easy to use."

"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."

"The setup process is straightforward."

"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."

"I have found the most valuable feature to be business intelligence and Cognos reporting."

More UKG pros

Cons

"Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues."

"The tool needs improvement on the configuration side."

"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

"UKG could be a little more flexible in some areas."

"The product's integration features need improvement."

"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."

"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."

"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

"The system is slow sometimes."

More UKG cons

Pricing and Cost Advice

Information not available

"The platform is not affordable but also not the most expensive."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"If you're going for the full suite, it can be fairly pricey."

"The pricing depends on the number of licenses we buy."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

See which vendors are best for you

Use our free recommendation engine to learn which AI-Agents for HR solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	48
Midsize Enterprise	43
Large Enterprise	48

Questions from the Community

What is your experience regarding pricing and costs for Leena AI?

My experience with pricing, setup cost, and licensing has been positive. They are flexible with licensing, and the cost is manageable in India.

What needs improvement with Leena AI?

The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to...

What is your primary use case for Leena AI?

My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI. I work in a team where we mo...

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

SAP SuccessFactors vs UKG

Comparisons

No data available

Workday vs UKG

Compared 19% of the time

Compared 9% of the time

SAP HCM vs UKG

Compared 7% of the time

Dayforce HCM vs UKG

Compared 6% of the time

PeopleSoft vs UKG

Compared 4% of the time

More UKG Competitors

Product Reports

Download Leena AI product report

Help Desk Software

December 2025

Download UKG product report

January 2026

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

A Gen AI autonomous agent for employees that reduces IT, HR, Finance tickets. We guarantee 70% self-service ratio in the contract.
A Gen AI agent for enterprises that can perform complex tasks across applications with a single prompt. Say goodbye to scattered processes and ineffective co-pilots. Leena AI centralizes knowledge access by integrating with popular knowledge bases, ensuring employees receive personalized, accurate, and up-to-date information with concise responses. It also identifies knowledge gaps and proactively creates helpful content to prevent recurring issues.

Leena AI

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

Sample Customers

Information Not Available

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon