Employee query adviser. In HR shared services at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Jan 4, 2026
My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI. I work in a team where we monitor the types of requests related to the helpdesk platform and accordingly update and maintain the repository of queries related to policy in the system. We monitor and respond to queries as a Tier one agent to ensure accuracy. We use Leena AI for notifications published about changes in policy or specific communications that we need to send across to all employees either on MS Teams or via email. We also use Leena AI to onboard new hires as well as offboard existing employees once they raise their designation in the tool.
Human Resource Manager at a manufacturing company with 5,001-10,000 employees
Real User
Top 10
Dec 29, 2025
Leena AI serves as my primary tool for query management and knowledge management for my team. In my daily work with Leena AI for query management, we had numerous queries reaching out to multiple stakeholders, and Leena AI streamlined those workflows. We now have a ticketing system in place with a clearly defined SLA. For knowledge management, we had multiple policies scattered across various shared folders and other important locations, and all of those have been uploaded to Leena AI. Leena AI functions as a chatbot and provides all that information directly to end users.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI. I work in a team where we monitor the types of requests related to the helpdesk platform and accordingly update and maintain the repository of queries related to policy in the system. We monitor and respond to queries as a Tier one agent to ensure accuracy. We use Leena AI for notifications published about changes in policy or specific communications that we need to send across to all employees either on MS Teams or via email. We also use Leena AI to onboard new hires as well as offboard existing employees once they raise their designation in the tool.
Leena AI serves as my primary tool for query management and knowledge management for my team. In my daily work with Leena AI for query management, we had numerous queries reaching out to multiple stakeholders, and Leena AI streamlined those workflows. We now have a ticketing system in place with a clearly defined SLA. For knowledge management, we had multiple policies scattered across various shared folders and other important locations, and all of those have been uploaded to Leena AI. Leena AI functions as a chatbot and provides all that information directly to end users.