Employee query adviser. In HR shared services at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Jan 4, 2026
The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to address that. At times when generative information is used from the chatbot where the policy indicates it is applicable to a specific set of employees, there are scenarios where the policy gets referred to other employees as well, which is not suitable.
Human Resource Manager at a manufacturing company with 5,001-10,000 employees
Real User
Top 10
Dec 29, 2025
Leena AI is up to date, with the team working hard to keep pace with the market, as they were among the first to launch as an AI bot in India. The team should continuously assess areas for improvement. The system is well-defined, and the team is managing it effectively. Overall, the bot is continuously improving.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to address that. At times when generative information is used from the chatbot where the policy indicates it is applicable to a specific set of employees, there are scenarios where the policy gets referred to other employees as well, which is not suitable.
Leena AI is up to date, with the team working hard to keep pace with the market, as they were among the first to launch as an AI bot in India. The team should continuously assess areas for improvement. The system is well-defined, and the team is managing it effectively. Overall, the bot is continuously improving.