Laserfiche vs OpenText Content Management comparison

Laserfiche and OpenText are both solutions in the Enterprise Content Management category. Laserfiche is ranked #22, while OpenText is ranked #4 with an average rating of 9.0. Laserfiche holds a 2.0% mindshare in ECM, compared to OpenText’s 8.4% mindshare. Additionally, 100% of Laserfiche users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Laserfiche

Read 1 Laserfiche review

881 Views
626 Comparison Views

100% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

3,670 Views
3,156 Comparison Views

96% willing to recommend

Laserfiche

OpenText Content Management

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Executive SummaryUpdated on Dec 28, 2025

Laserfiche and OpenText Content Management compete in the enterprise content management category. Laserfiche offers better pricing and customer support, while OpenText Content Management provides more features and greater value in data comparison.

Features: Laserfiche features advanced process automation, easy integration with third-party applications, and customization options. OpenText Content Management provides scalable architecture, comprehensive compliance capabilities, and robust document management functionalities.

Ease of Deployment and Customer Service: Laserfiche is known for a simplified deployment process and high-quality customer service. OpenText Content Management involves a more complex setup but has extensive documentation and support.

Pricing and ROI: Laserfiche is noted for its competitive pricing and faster ROI due to lower initial costs. OpenText Content Management, with higher upfront costs, offers comprehensive functionalities potentially leading to better long-term ROI.

To learn more, read our detailed Enterprise Content Management Report (Updated: January 2026).

Buyer's Guide

Enterprise Content Management

January 2026

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Helped 880,844 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Laserfiche

Ranking in Enterprise Content Management

22nd

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (9th)

OpenText Content Management

Ranking in Enterprise Content Management

4th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of Laserfiche is 2.0%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Management is 8.4%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Content Management	8.4%
Laserfiche	2.0%
Other	89.6%

Enterprise Content Management

Featured Reviews

Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a very complete and powerful solution."

"Simplicity to roll out, features available, customization options."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"An SAP user can store documents directly into OpenText without a connector."

"The engineering document management system is one of the most valuable features."

"OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

Cons

"We would like to see more features for RPA and AI."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The solution's performance, stability, and consistency could be improved."

"The initial setup can get really complicated, and it takes time."

"The tool's documentation is not proper and has missing information like steps."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

Pricing and Cost Advice

Information not available

"OpenText Extended ECM is an expensive solution."

"The tool's pricing is confusing to the end customer."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The product is pricey."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"Both Open Text ECM and IBM File share are expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

20%

University

Financial Services Firm

Retailer

Government

13%

Manufacturing Company

11%

Financial Services Firm

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

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What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

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What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

Comparisons

SharePoint vs Laserfiche

Compared 14% of the time

OpenText Documentum Content Management vs Laserfiche

Compared 13% of the time

Hyland OnBase vs Laserfiche

Compared 10% of the time

Microsoft Purview Data Lifecycle Management vs Laserfiche

Compared 9% of the time

DocStar ECM vs Laserfiche

Compared 4% of the time

More Laserfiche Competitors

SharePoint vs OpenText Content Management

Compared 12% of the time

Alfresco vs OpenText Content Management

Compared 11% of the time

IBM FileNet vs OpenText Content Management

Compared 10% of the time

Hyland OnBase vs OpenText Content Management

Compared 9% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 8% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Enterprise Content Management

January 2026

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Buyer's Guide

OpenText Content Management

January 2026

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Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Enterprise Content Management

January 2026

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