Kiteworks vs Symantec Messaging Gateway comparison

Symantec Messaging Gateway and Kiteworks compete in the secure messaging and file-sharing category. Symantec has an edge in advanced threat protection and spam filtering, while Kiteworks excels in data privacy and easy large file transfers.

Features: Symantec Messaging Gateway offers robust malware protection, advanced content filtering, and extensive policy customization. It's praised for scalability and effective threat management. Kiteworks specializes in secure file sharing, large file transfers, and administrative control with features like two-factor authentication and detailed tracking.

Room for Improvement: Symantec Messaging Gateway users suggest improvements in unstructured data detection, integration with other security products, and a modernized interface. They also desire better local support and advanced threat handling. Kiteworks users call for better admin processes, seamless updates, and a more robust knowledge base. They also request enhancements in automatic offboarding and stability.

Ease of Deployment and Customer Service: Symantec Messaging Gateway primarily operates on-premises but offers hybrid setups, with technical support reportedly declining post-Broadcom acquisition. Kiteworks, adaptable to cloud environments, receives positive feedback for ease of use and setup, though some users express dissatisfaction with support response times.

Pricing and ROI: Symantec's pricing is considered high, especially for additional features like content encryption. Users appreciate its spam and antivirus protection but find the cost higher compared to competitors. Kiteworks is reasonably priced given its security features, though some find the licensing confusing. Both solutions show positive ROI in threat management and data protection.