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The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Compared to other products, ManageEngine provides good return on investment within five years.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
You do not have to raise a ticket and wait for them to respond.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
The product is suitable for our size, handling 800 devices.
KACE Systems Management Appliance (SMA) is stable and secure;
I have not had any downtime in six years.
The solution is very stable.
There were misconfigurations by our team rather than issues with the product itself.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
You cannot create multiple tasks, which is another significant issue.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
The vulnerability scanning highlights outdated PCs and users breaching policies.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
| Product | Mindshare (%) |
|---|---|
| Microsoft Configuration Manager | 7.8% |
| ManageEngine Patch Manager Plus | 4.6% |
| KACE Systems Management Appliance (SMA) | 3.6% |
| Other | 84.0% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 66 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.