Microsoft Configuration Manager and Kaseya VSA compete in the IT management solutions category. Microsoft Configuration Manager seems to have an edge due to its comprehensive feature set, particularly for enterprises seeking tight integration with Windows systems, while Kaseya VSA has a strong offering with its automation and remote access capabilities, tailored for managed service providers.
Features: Microsoft Configuration Manager is noted for its patch management, application deployment, and inventory management, excelling in maintaining software and system integrity, especially within Windows environments. Kaseya VSA shines with its automation capabilities, Live Connect module, and remote support, providing flexibility and ease of client management.
Room for Improvement: Microsoft Configuration Manager could improve in performance efficiency and integration with non-Windows systems. Users seek a simpler management interface and enhanced automation features. Kaseya VSA needs to address issues with scripting reliability and patch management. Better deployment support on smaller screens or non-Windows systems and improved technical support are desired.
Ease of Deployment and Customer Service: Microsoft Configuration Manager requires substantial initial on-premises setup, offering control in enterprise environments, while Kaseya VSA provides flexible deployment options including cloud, appealing to diverse IT setups. Microsoft's support can be mixed, often needing escalation for complex issues, whereas Kaseya is seen as approachable but sometimes lacking in response time and technical depth.
Pricing and ROI: Microsoft Configuration Manager is priced at a premium due to its extensive feature set and enterprise focus, but it offers a strong ROI through operational efficiency. Small organizations might find it costly without full feature utilization. Kaseya VSA offers competitive pricing and shows strong value in remote management, with moderate costs suitable for smaller businesses or specific IT service requirements.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.
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