We performed a comparison between Kaseya VSA and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The solution was scalable."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"This solution is our RMM tool and we love the deployment features."
"The ease of access and ease of use was great."
"The patching is very efficient and we can rely on the alerts that we receive."
"Provides efficient automation."
"I like the data collection."
"Technical support was helpful and responsive."
"SCCM does everything from A to Z for a Windows operating system."
"Microsoft Endpoint Configuration Manager is very scalable."
"The initial setup is straightforward and not too complicated."
"The scalability to deploy the package."
"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."
"With the right administrator, application deployment can do wonders."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"I would like to see improved virtual infrastructure management."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"The database should be made to be more stable and robust, but not so much the configuration."
"The solution can be improved with the addition of a mobile device manager."
"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
"Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."
"The tool's deployment is complex and depends on the architecture you want to implement."
"This solution should be simpler, and more consistent across modules/sections."
"The solution should be more compatible with different versions of Linux."
"SCCM can improve on third-party application support."
More Microsoft Configuration Manager Pricing and Cost Advice →
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while Microsoft Configuration Manager is ranked 1st in Patch Management with 78 reviews. Kaseya VSA is rated 7.6, while Microsoft Configuration Manager is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". Kaseya VSA is most compared with ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and Ivanti Neurons Patch for Intune. See our Kaseya VSA vs. Microsoft Configuration Manager report.
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