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Juniper Mist Premium Analytics vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Juniper Mist Premium Analytics
Ranking in Network Monitoring Software
56th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, down from 0.4% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
Juniper Mist Premium Analytics0.4%
Other98.1%
Network Monitoring Software
 

Featured Reviews

JM
Senior Network Engineer at a consultancy with 10,001+ employees
Users value data-driven insights for optimizing business operations
The most important features are the site-to-site user experience, including details like how many users are on a site, the number of users on an SSID, and identifying guest users in business premises. These features help in understanding peak times during business hours and are highly valued by customers in Qatar.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable due to its Cloud-based nature, which eliminates downtime or crashing issues."
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We chose New Relic because it has all the attributes which we are using to monitor the health of servers."
"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The initial setup is straightforward. It is easy to track and easy to follow."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
"It is a software solution as a service, so I don't have to manage it on-premise."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"New Relic is the right solution in my opinion."
 

Cons

"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics could be made simpler."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"New Relic APM generates weekly performance reports, but they aren't really actionable."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"Joining datasets. Currently, it’s only possible to pull data from a single event type."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
 

Pricing and Cost Advice

"The solution is expensive."
"Pricing is better with New Relic APM than Dynatrace."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The pricing and licensing are too high."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
885,311 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
10%
Government
8%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?
The pricing for Juniper Mist is moderate. It is neither high nor low, making it affordable for customers who require the product.
What needs improvement with Juniper Mist Premium Analytics?
Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-rev...
What is your primary use case for Juniper Mist Premium Analytics?
I have been using Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-reviews ) for almost three and a half years, mainly in a service-based company in Qatar. The primary use ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Juniper Mist Premium Analytics vs. New Relic and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.