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JumpCloud vs Thales SafeNet Trusted Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JumpCloud
Ranking in Single Sign-On (SSO)
11th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Identity Management (IM) (14th), Enterprise Password Managers (12th), ZTNA as a Service (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
Thales SafeNet Trusted Access
Ranking in Single Sign-On (SSO)
19th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
25th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Access Management (28th)
 

Mindshare comparison

As of August 2026, in the Single Sign-On (SSO) category, the mindshare of JumpCloud is 2.6%, up from 1.9% compared to the previous year. The mindshare of Thales SafeNet Trusted Access is 1.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
JumpCloud2.6%
Thales SafeNet Trusted Access1.9%
Other95.5%
Single Sign-On (SSO)
 

Featured Reviews

Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
GauravMathur - PeerSpot reviewer
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Simple to use, easy to set up, and performs well
I'm not saying that we want to switch the product, however, since the requirement has increased, we are looking at other options that may be better suited. The scalability may not there. We have a few specific use cases where we have to avoid the cloud. Especially in Europe, we're not allowed to carry their phone in factories. We need some sort of secure access solution. There's a dependency on Microsoft Azure. I am paying to SafeNet and in parallel, I also need to pay Microsoft to use the same service. That makes no sense, to pay double. If they could do something about it, that would be very good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"A key positive impact JumpCloud has on my organization is significant time savings, and by centralizing user and device management, IT teams can reduce the time spent on manual tasks, potentially freeing up 20 to 30 percent of their time."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"JumpCloud has allowed our organization to go completely serverless so that there is no need to be linked to a server in the office."
"JumpCloud has solved my needs by consolidating what I was previously using into one solution."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"Jumpcloud has benefited our organization by showing us we don't have to have a Microsoft environment."
"The product enables device management."
"Right now, we only have a small use case for the product, however, it has performed well."
"I recommend this solution because it protects information."
"The validation and integrity features of the endpoint are great."
"The solution is simple to use."
"The interface is easy to use."
 

Cons

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"They need more straightening of the SSO capabilities."
"Lacks the ability to have various VPN applications."
"The visual tool and interface must be more fine-tuned."
"I would like to see some support for printers, especially network printers, through the application."
"For improvement, the tool should introduce more customization options."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"They went through a tough year this year with infrastructure and having some large outages."
"The scalability may not be there."
"There's a dependency on Microsoft Azure."
"SafeNet's reporting and monitoring features could be improved."
"I'd like to see more networking features, such as the ability to integrate network monitoring solutions and authenticate the app users."
 

Pricing and Cost Advice

"The cost was around $5 per user per month."
"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."
"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."
"The solution is pretty expensive."
"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."
"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."
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Top Industries

By visitors reading reviews
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Construction Company
10%
Comms Service Provider
10%
Performing Arts
9%
Legal Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing adequately well, but it would be better if there were less lagginess and more intu...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everything. The dashboard is quite intuitive, and for administrators, the remote support ...
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Earn 20 points
 

Also Known As

Resmo
SafeNet Trusted Access, Gemalto SafeNet Trusted Access
 

Overview

 

Sample Customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.
Find out what your peers are saying about JumpCloud vs. Thales SafeNet Trusted Access and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.