I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem. I would like to add more about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases. Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A nice feature called patch management with different kinds of licensing is not included in JumpCloud. I'm also interested in sharing experiences with people in the local market, like engineers.
The visual tool and interface must be more fine-tuned. You need to be a bit more experienced to use it as it is not as user-friendly as it could be. We'd like it to be less technical. It needs to be easy to use from the outset. We'd like better compatibility.
IT Engineer at a government with 201-500 employees
Real User
Feb 1, 2023
There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment. We have ephemeral environments, so systems will come up and down and up and down and auto-scale. For each of those systems, the JumpCloud agent gets installed in the system and it gets registered to groups. We found that the systems would not get auto-removed, and so the agent would try to check in or the UI would show that the agent was not responding. We had to create a script to remove these systems from our environment, and that became a bit of a pain for us. I do not know if integration with AWS CloudTrail or something like that can help to know when a system is terminated or the lifecycle of that system, that would be pretty helpful to improve this process. We had to write our own script and sometimes that would not work. There are two versions of the APIs. I have also seen some methods that were lacking in the API versus raw REST cURL requests. I have not double-checked this. I just went towards a path of not trusting the API at some point because it just was not consistent with what was in the raw cURL request. In that case, it was the user auditing and things like that which was getting the expected output back. Lastly, for systems, user IDs are created on Linux systems. I don't know if this has changed, but at one point, we were running into a collision. A Linux system will assign a value to a user ID. For example, if 1000 is the user ID, JumpCloud will also assign a user ID. You can fix that number and it will increment based on a certain value, but we found that we have internal systems as well that will create users. In some cases, we would have user ID conflicts on the system and in JumpCloud. We have received prompts from JumpCloud that says, "Hey, there's a conflict and this user's using this ID number." That was for some of the use cases where we had to run scripts on the system. I would have to reassign the user ID and run the script to have consistent user IDs for that user across the board. Otherwise, the user would get added as the next user on the system. There was a little bit of complexity there and a little bit of pain. These are the improvements I would like to see in the tool. I have heard that JumpCloud has made a lot of changes and I would like to see them. If it is not there now, it can generate an easy-to-use report for an audit and give me the relationships between user groups and systems. I am not sure if that exists. These were not there the last time I had run an audit on systems. From my understanding of the solution, OpenID Connect is not supported, but it would be cool to see that feature involved in the service. There has been a shift away from JumpCloud which is not because of technical reasons. The shift has been mainly because of the cost and compliance issues. I do not believe that they have FedRAMP compliance. It is a requirement for the organization to maintain FedRAMP compliance. The vendor's due diligence is an important aspect. Our vendors have to meet or we try to have them meet the same bar that we have for compliance. The shift is occurring not because of technical reasons but more on the basis of what services are offered. It would be nice to see JumpCloud as a FedRAMP or NIST 800-53 certified product.
Jump Cloud is more focused on the authentication and authorization part since it supports script deployments and stuff like that. It could dip into CI/CD tooling as well. That would be a very interesting part to see.
JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android. In the next release, the solution could be more integrations with other solutions without the need for heavy configurations.
JumpCloud could improve in its synchronization of groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be. The user identities synchronize fine, but the groups are a little different. There are situations where I'm having to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do. I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.
The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it. It would be handy to have an MDM for Windows devices. It seems to be on their roadmap. They support Windows devices on the platform, but we should be able to wipe the machine and do other similar things through MDM.
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments. JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement...
I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem. I would like to add more about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases. Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in JumpCloud.
For improvement, the tool should introduce more customization options.
The product needs to create its own self-service feature which has been requested by all the admins in the community.
A nice feature called patch management with different kinds of licensing is not included in JumpCloud. I'm also interested in sharing experiences with people in the local market, like engineers.
The visual tool and interface must be more fine-tuned. You need to be a bit more experienced to use it as it is not as user-friendly as it could be. We'd like it to be less technical. It needs to be easy to use from the outset. We'd like better compatibility.
There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment. We have ephemeral environments, so systems will come up and down and up and down and auto-scale. For each of those systems, the JumpCloud agent gets installed in the system and it gets registered to groups. We found that the systems would not get auto-removed, and so the agent would try to check in or the UI would show that the agent was not responding. We had to create a script to remove these systems from our environment, and that became a bit of a pain for us. I do not know if integration with AWS CloudTrail or something like that can help to know when a system is terminated or the lifecycle of that system, that would be pretty helpful to improve this process. We had to write our own script and sometimes that would not work. There are two versions of the APIs. I have also seen some methods that were lacking in the API versus raw REST cURL requests. I have not double-checked this. I just went towards a path of not trusting the API at some point because it just was not consistent with what was in the raw cURL request. In that case, it was the user auditing and things like that which was getting the expected output back. Lastly, for systems, user IDs are created on Linux systems. I don't know if this has changed, but at one point, we were running into a collision. A Linux system will assign a value to a user ID. For example, if 1000 is the user ID, JumpCloud will also assign a user ID. You can fix that number and it will increment based on a certain value, but we found that we have internal systems as well that will create users. In some cases, we would have user ID conflicts on the system and in JumpCloud. We have received prompts from JumpCloud that says, "Hey, there's a conflict and this user's using this ID number." That was for some of the use cases where we had to run scripts on the system. I would have to reassign the user ID and run the script to have consistent user IDs for that user across the board. Otherwise, the user would get added as the next user on the system. There was a little bit of complexity there and a little bit of pain. These are the improvements I would like to see in the tool. I have heard that JumpCloud has made a lot of changes and I would like to see them. If it is not there now, it can generate an easy-to-use report for an audit and give me the relationships between user groups and systems. I am not sure if that exists. These were not there the last time I had run an audit on systems. From my understanding of the solution, OpenID Connect is not supported, but it would be cool to see that feature involved in the service. There has been a shift away from JumpCloud which is not because of technical reasons. The shift has been mainly because of the cost and compliance issues. I do not believe that they have FedRAMP compliance. It is a requirement for the organization to maintain FedRAMP compliance. The vendor's due diligence is an important aspect. Our vendors have to meet or we try to have them meet the same bar that we have for compliance. The shift is occurring not because of technical reasons but more on the basis of what services are offered. It would be nice to see JumpCloud as a FedRAMP or NIST 800-53 certified product.
Jump Cloud is more focused on the authentication and authorization part since it supports script deployments and stuff like that. It could dip into CI/CD tooling as well. That would be a very interesting part to see.
JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android. In the next release, the solution could be more integrations with other solutions without the need for heavy configurations.
JumpCloud could improve in its synchronization of groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be. The user identities synchronize fine, but the groups are a little different. There are situations where I'm having to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do. I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.
The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it. It would be handy to have an MDM for Windows devices. It seems to be on their roadmap. They support Windows devices on the platform, but we should be able to wipe the machine and do other similar things through MDM.