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ITRS Geneos vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
74th
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
SolarWinds NPM
Ranking in Network Monitoring Software
4th
Ranking in IT Infrastructure Monitoring
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Cloud Monitoring Software (9th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of SolarWinds NPM is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SolarWinds NPM3.6%
ITRS Geneos0.6%
Other95.8%
Network Monitoring Software
 

Featured Reviews

reviewer2127225 - PeerSpot reviewer
Monitoring Specialist at a financial services firm with 51-200 employees
Does real-time monitoring, prevents failures, and has a reasonable price
Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't expose the data to ITRS, and similarly, ITRS can't expose the data to the outside world. They have created a boundary. It's a bit binding solution. In the modern world, people like to be able to expose the data to do whatever they want. They can query the data, send it, or pull it. ITRS needs to provide more in terms of the API offering. They have documentation, but they can improve the documentation and provide videos to show how to do monitoring configuration or deployment.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customizable Dashboard to display real time business flow monitoring is extremely useful to operations as well as business users, not only to monitor health but also capacity and performance at a glance, catering well to capital markets trading environments from on-exchange order latency to client RFQ type multi-stage tracking, with Geneos providing tools to capture data in near real-time and highly customizable ingestion of metrics that allow users to create tailored scripts and tools for their monitoring needs."
"The confidence of our users has greatly improved because of our ability to react much faster."
"The clean and colorful UI and easy to use options like snooze and active times."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Overall, SolarWinds is a very good product."
"The most valuable feature of this solution is the alerts."
"What I like about SolarWinds is the application health monitoring system, which is a very good system that I recommend to big companies in the pharmaceutical or the banking industries with large networks and very critical servers."
"It is considerably cheaper compared to other tools."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"Solarwinds NPM was always the one that could check most of the monitoring requirements."
"If you’re looking to get a lot more insight and visibility into your network devices, servers, applications, and other devices, along with real-time alert notifications, SolarWinds NPM should be towards the top of your list."
"The most valuable feature is the graphical user interface."
 

Cons

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"We were a little bit confused but once we found out what was needed, it was smooth."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"Not a ten because when the Gateway was very overloaded it was very hard to monitor the alerts, especially for the product services."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort."
"The user interface is not intuitive enough and needs improvements in certain parts."
"We had scalability issues. We have several additional servers, too, so upgrading is kind of a pain, but that's with all the other modules, too."
"SolarWinds should have integrations back into products like ExtraHop, VIAVI, Riverbed, and NETSCOUT."
"It is too expensive."
"This solution didn't do the things we expected, so I don't know the likelihood of scaling it in the future, or continuing to use it."
"I would like to have a Syslog server module for this product. That would make the solution better."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
 

Pricing and Cost Advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"You will get the best price if you get a single global deal."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The pricing seems reasonable. We're happy enough with it."
"I can say it's not that cheap because the licensing is a little bit costly"
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing and licensing is based on the requirements."
"I believe the original setup cost was around $3500 with an annual cost of around $1200-$1500 to renew the support license. This would bring the average day-to-day cost of around $5-$6 over three years."
"I think that the cost has risen, but the functionality and versatility is way above other products."
"The pricing is in the middle. It's not particularly cost-effective, but it's not overly expensive either."
"When I compare the cost of CA Spectrum to that of SolarWinds NPM, the cost of CA Spectrum is way too high, and the cost of SolarWinds NPM is pretty low."
"I’d suggest that people be aware that licensing has tiers."
"The standard licensing fees are what we're paying. It's about $20,000 a year for all our licensing."
"We pay approximately $4,000 annually for SolarWinds NPM. There are no additional fees required other than the standard fees."
"It is not an expensive product."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
66%
Computer Software Company
6%
Construction Company
3%
Outsourcing Company
3%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

Geneos
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about ITRS Geneos vs. SolarWinds NPM and other solutions. Updated: April 2026.
886,349 professionals have used our research since 2012.