No more typing reviews! Try our Samantha, our new voice AI agent.

ITRS Geneos vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
74th
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
SolarWinds NPM
Ranking in Network Monitoring Software
4th
Ranking in IT Infrastructure Monitoring
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Cloud Monitoring Software (9th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of SolarWinds NPM is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SolarWinds NPM3.6%
ITRS Geneos0.6%
Other95.8%
Network Monitoring Software
 

Featured Reviews

Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For getting out in front of a problem before it happens, it's absolutely superb."
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."
"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."
"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."
"It is the most adaptable product so you should go-ahead and use it."
"It has helped us re-define the Monitoring operating model which in turn has made support teams more efficient by using features like commented snoozing on various levels, use of knowledgebase articles associated with each alert cell, metric logging for capacity monitoring etc."
"Without NPM monitoring, we would be in a world of hurt and constantly responding to outages and unexpected downtime."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"It provides a centralized view on alerts, state, health and performance of the network devices with real time network updates, in-depth traffic reports to pinpoint bandwidth issues before they affect end-users, and helps administrators identify and fix bandwidth issues faster while aiding in capacity planning."
"The most valuable feature is the graphical user interface."
"Over the last couple of years, they have introduced features like NetPath and PerfStack, which are very helpful for any of the admins to troubleshoot issues and know precisely what is going on in nodes."
"Technical support is very helpful with our upgrades."
"Solarwind NPM gives you a quick overview of the OT environment, which greatly improves response times on down equipment."
"SolarWinds is a great solution, and I think that for anybody looking for a nice infrastructure monitoring tool, this solution will do the job."
 

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"The ITA, the post-incident analytics, could be improved."
"Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"For example, there have not been many updates to cloud monitoring, containerization or serverless environments."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"We had scalability issues. We have several additional servers, too, so upgrading is kind of a pain, but that's with all the other modules, too."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers."
"The stability when multiple modules are added could be addressed. We have the need to restart the monitoring solution on a weekly basis as we've combined NPM with a variety of other SolarWinds utilities."
"A need for improvement is in the technical support provided by SolarWinds. Customers have given feedback about the delayed response times from the technical team, especially during application-level issues."
 

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"The pricing seems reasonable. We're happy enough with it."
"We have a perpetual license for this solution, and my impression is that this solution is cheap."
"I think that the cost has risen, but the functionality and versatility is way above other products."
"The cost of the personal perpetual license for SolarWinds NPM is approximately $2,000."
"We pay a yearly licensing fee."
"SolarWinds NPM is very expensive, and we pay ten thousand yearly."
"Licenses depend on the number of devices, but all license levels come with technical support."
"It's expensive and there are costs in addition to the standard licensing."
"There are a lot of sub-products and it just continued to increase the price."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
889,855 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
66%
Computer Software Company
5%
Construction Company
3%
Outsourcing Company
3%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
 

Questions from the Community

Ask a question
Earn 20 points
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

Geneos
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about ITRS Geneos vs. SolarWinds NPM and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.