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ITRS Geneos vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
72nd
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
SolarWinds NPM
Ranking in Network Monitoring Software
2nd
Ranking in IT Infrastructure Monitoring
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Cloud Monitoring Software (8th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of SolarWinds NPM is 3.6%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SolarWinds NPM3.6%
ITRS Geneos0.6%
Other95.8%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Technical Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the benefits is to have 24/7 automated monitoring of our most critical services; in general, it has drastically increased the visibility of our estate, definitely improved our response times to issues, and enabled us to proactively detect issues and prevent outages as well."
"For getting out in front of a problem before it happens, it's absolutely superb."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The alerting system in SolarWinds NPM aids in proactive network management."
"SolarWinds helps us have visibility to the most relevant issues in our network and makes our problem solving process much faster and easier."
"We can proactively fix historical issues, so we won't face those problems in future."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"SolarWinds NPM is useful for any company that has business-critical applications running over a network and they want to monitor the network behavior."
"The solution is easy to install and it takes a couple of hours."
"With SolarWinds, it’s easy to monitor everything and, with a little setup, everyone can help out."
"We moved from nGenius to Orion NPM about 3 years ago and are very happy with the performance, features, and pricing, the company is very pro-active, as in adding additional features and being responsive to customer requests."
 

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"There is are issues with the compatibility of plugins with AIX servers."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"My team has had a lot of issues with support."
"EOC has been a pain."
"SolarWinds is not an all-in-compassing product. We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country."
"The root cause analysis and installation faults are not clear."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"Two or three of the core functions are still nested in Win32 apps on the server; but it seems that the foundation was laid in the current website for porting those functions over in the near future."
"The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable."
"Having more technical and support resources available in Saudi Arabia would be helpful."
 

Pricing and Cost Advice

"I can say it's not that cheap because the licensing is a little bit costly"
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The pricing seems reasonable. We're happy enough with it."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"You will get the best price if you get a single global deal."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"We have a perpetual license for this solution, and my impression is that this solution is cheap."
"The cost of the personal perpetual license for SolarWinds NPM is approximately $2,000."
"There are a lot of sub-products and it just continued to increase the price."
"SolarWinds NPM is very expensive, and we pay ten thousand yearly."
"You have to license it per year, for the support. You don't really need to have support once you've already set it up. Once you install SolarWinds, you can skip on the licensing. It will still work."
"SolarWinds NPM has different pricing models available. The cost of the solution is less than some competitors."
"Some solutions are open source and free."
"SolarWinds is expensive. That's why it's primarily banks using the solution. Small businesses can't afford it. Due to its pricing, most smaller enterprises like manufacturing companies are not interested. For example, we have a client who is also interested in traffic monitoring, but they are not purchasing SolarWinds because of the cost."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
61%
Construction Company
6%
Computer Software Company
6%
Outsourcing Company
4%
Financial Services Firm
10%
Manufacturing Company
10%
Construction Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise86
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

Geneos
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about ITRS Geneos vs. SolarWinds NPM and other solutions. Updated: April 2026.
896,942 professionals have used our research since 2012.