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ITRS Geneos vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
74th
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
SolarWinds NPM
Ranking in Network Monitoring Software
4th
Ranking in IT Infrastructure Monitoring
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Cloud Monitoring Software (9th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of SolarWinds NPM is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SolarWinds NPM3.6%
ITRS Geneos0.6%
Other95.8%
Network Monitoring Software
 

Featured Reviews

reviewer2127225 - PeerSpot reviewer
Monitoring Specialist at a financial services firm with 51-200 employees
Does real-time monitoring, prevents failures, and has a reasonable price
Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't expose the data to ITRS, and similarly, ITRS can't expose the data to the outside world. They have created a boundary. It's a bit binding solution. In the modern world, people like to be able to expose the data to do whatever they want. They can query the data, send it, or pull it. ITRS needs to provide more in terms of the API offering. They have documentation, but they can improve the documentation and provide videos to show how to do monitoring configuration or deployment.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The result was a similar metrics monitored at a much better frequency, with a more stable product and a much better user interface."
"Custom script toolkits"
"The clean and colorful UI and easy to use options like snooze and active times."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"It's catching things that are going wrong before they become catastrophic, in most cases."
"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"From the product side, it covers everything; it is perfect."
"What I've found most valuable about the solution is that it's scalable."
"It improved the way our organization functions by being a consolidated product which I was able to do a lot of the initial data entry and organization with."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"Solarwinds NPM was always the one that could check most of the monitoring requirements."
"The "Performance Analyzer" feature is the solution's most valuable aspect; it's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic, and with a click of a button you're able to, in one interface, look at historical data for those items."
"SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks."
"What I've found most valuable about the solution is that it's scalable."
 

Cons

"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"The initial setup was a bit complex."
"Not a ten because when the Gateway was very overloaded it was very hard to monitor the alerts, especially for the product services."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"For the last year or two, I've been asking the vendor about the mobile app."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"Another feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"SolarWinds NPM offers limited customization options. Users and developers may find restrictions in modifying or customizing the dashboard and adjusting monitoring features such as polling intervals or SLAs for different nodes."
"Overall speed of the software could be improved as it is incredibly slow at times."
"The price of the solution can be improved."
"New, web-based interface lacks some features of traditional GUI."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
 

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"You will get the best price if you get a single global deal."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"It is too expensive."
"Price could be improved on"
"It is relatively inexpensive compared to other products in the same category."
"The NPM component of the system costs approximately $1,000 USD per year."
"When I compare the cost of CA Spectrum to that of SolarWinds NPM, the cost of CA Spectrum is way too high, and the cost of SolarWinds NPM is pretty low."
"I would rate the pricing a five out of ten"
"The price points are more than competitive when compared to other vendors."
"Licenses depend on the number of devices, but all license levels come with technical support."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
66%
Computer Software Company
6%
Construction Company
3%
Outsourcing Company
3%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

Geneos
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about ITRS Geneos vs. SolarWinds NPM and other solutions. Updated: April 2026.
886,426 professionals have used our research since 2012.