Infor CloudSuite and Zoho CRM are leading solutions competing in the business management category. Infor CloudSuite seems to have the upper hand for large manufacturing enterprises due to its comprehensive ERP functionalities and manufacturing capabilities, while Zoho CRM holds an advantage for small to medium-sized businesses with its user-friendly and customizable features.
Features: Infor CloudSuite stands out with its robust manufacturing capabilities, including comprehensive ERP functionalities, flexibility in production planning, and strong analytics support. Zoho CRM, on the other hand, is notable for its user-friendly interface, customizable options, and affordable pricing, which makes it suitable for SMBs. It also offers strong customer support features and robust reporting tools.
Room for Improvement: Infor CloudSuite users suggest that enhancements in documentation, better IoT integration, and simplified customization processes are necessary. Moreover, its pricing could be more adaptable for smaller firms. Zoho CRM could improve by refining its email templates, enhancing social media integration, and mobile app functionality, while also offering more robust automation and workflow capabilities with faster support response times.
Ease of Deployment and Customer Service: Infor CloudSuite provides varied deployment options, including Private, Public, and Hybrid Clouds. Though it receives positive feedback for reseller partnerships, direct customer support could improve in certain regions. Zoho CRM focuses on cloud availability, simplifying deployment processes. While generally well-regarded, improving support response times and integration guidance would enhance the customer experience.
Pricing and ROI: Infor CloudSuite, despite its extensive features, follows a premium pricing model that may not be ideal for smaller businesses. Larger enterprises, however, find value in its investment due to increased productivity. Zoho CRM's affordability is highlighted by its straightforward pricing plans, making it appealing to small and medium-sized businesses. Its flexible subscription options and cloud-based model provide potential long-term savings and scalability advantages.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
There are multiple blogs and articles available online for self-help.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
Infor CloudSuite is very stable, provided there is a good internet connection.
I find Zoho CRM to be 100% stable and reliable as far as I know.
I would rate the stability of Zoho CRM as a nine.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Banks and confidential organizations may need an on-premise solution.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable features of Zoho CRM so far include Deluge script, which are custom functions, workflows which are mostly used while creating flows, and custom layouts which are used when adding extra fields or validations.
Zoho CRM has many valuable automation features such as auto-reply, auto-mail, and reminders for customers about last offers and upcoming processes.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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