IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management compete in the IT operations management domain. ServiceNow IT Operations Management holds an advantage due to its comprehensive features and strong customer service, while IBM Tivoli NetCool OMNIbus offers competitive pricing and support.
Features: IBM Tivoli NetCool OMNIbus provides effective event correlation, network management, and supports multi-layered protocols. ServiceNow IT Operations Management offers extensive integration capabilities, IT workflows, and unified dashboards, making it suitable for organizations seeking all-in-one solutions.
Room for Improvement: IBM Tivoli NetCool OMNIbus could enhance user interface intuitiveness, simplify deployment processes, and broaden compatibility beyond IBM DB2. ServiceNow IT Operations Management could benefit from cost reduction, further expanding its documentation resources, and simplifying some complex integrations.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management is noted for its seamless cloud-based deployment and robust customer service, which facilitates integration with diverse IT systems. IBM Tivoli NetCool OMNIbus, while reliable, can be more challenging to deploy, requiring substantial training and troubleshooting.
Pricing and ROI: IBM Tivoli NetCool OMNIbus typically offers a lower initial setup cost, making it attractive to budget-conscious businesses. In contrast, ServiceNow IT Operations Management often provides superior ROI due to its expansive features and scalability, explaining its higher upfront investment.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.8% |
| IBM Tivoli NetCool OMNIbus | 9.2% |
| Other | 73.0% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 5 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
