We performed a comparison between IBM Tivoli NetCool OMNIbus and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The most valuable feature is the event management capability."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"It is an easy-to-use solution."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"The monitoring is the solution's most valuable feature."
"The initial setup is straightforward."
"It has scaled well for us."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The product easily integrates with other solutions."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The SMS pages and the mobile application are pretty much the top two features."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"Its technical support team takes longer to reply."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The web portal and typical event controls are a little outdated."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"The cost of the product is quite high. They should work to adjust their pricing models."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty can improve the integration with Terraform."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. IBM Tivoli NetCool OMNIbus is rated 7.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". IBM Tivoli NetCool OMNIbus is most compared with ServiceNow IT Operations Management, BigPanda, ScienceLogic, IBM Tivoli NetCool Impact and SCOM, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and OnSolve Platform for Critical Event Management.
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