OpenText Operations Orchestration and IBM Robotic Process Automation are competing solutions in the automation category. IBM RPA appears to have the upper hand due to its advanced analytics and cognitive capabilities, providing superior automation features according to user reviews.
Features: OpenText Operations Orchestration offers extensive integration options, scalability, and reliability, making it compatible with various IT ecosystems. In contrast, IBM RPA excels in cognitive automation and robust analytics, enabling precise optimization of complex processes and intelligent decision-making features that enhance operational efficiency.
Room for Improvement: OpenText could enhance its cognitive capabilities and analytical features to match those of IBM RPA. Additionally, improving user interface intuitiveness and expanding AI-driven functionalities could be beneficial. IBM RPA could benefit from streamlining its deployment process, reducing complexity, and improving initial setup times. Enhancements in its integration process with non-IBM systems may also be advantageous.
Ease of Deployment and Customer Service: OpenText Operations Orchestration is notable for its rapid deployment, straightforward setup, and responsive customer support. IBM RPA offers a more elaborate deployment model with extensive customization options, supported by detailed assistance and technical support that is highly valued by users.
Pricing and ROI: OpenText Operations Orchestration is cost-effective with a lower initial setup cost, providing substantial ROI through effective process management. IBM RPA requires a higher initial investment but offers significant long-term value through enhanced efficiency and productivity, promising a faster ROI despite the higher price point.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They need to improve their support by having more experienced level one support.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
| Product | Market Share (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 3.0% |
| OpenText Operations Orchestration | 0.5% |
| Other | 96.5% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
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