OpenText Operations Orchestration vs ServiceNow Orchestration comparison

OpenText and ServiceNow are both solutions in the Process Automation category. OpenText is ranked #23 with an average rating of 8.5, while ServiceNow is ranked #10 with an average rating of 8.2. OpenText holds a 1.0% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

OpenText Operations Orchest...

Read 26 OpenText Operations Orchestration reviews

1,624 Views
715 Comparison Views

92% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

OpenText Operations Orchest...

ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

OpenText Operations Orchestration and ServiceNow Orchestration are key competitors in IT automation. While ServiceNow offers superior integration with systems, OpenText stands out for handling complex workflows efficiently.

Features: OpenText Operations Orchestration offers advanced scripting capabilities, flexible workflow management, and agent-based or agentless automation. ServiceNow Orchestration provides seamless integration with the ServiceNow platform, strong AI-driven features, and efficient service mapping capabilities.

Room for Improvement: OpenText could improve its user interface, streamlined integration options, and reduce the complexity of flow creation. ServiceNow Orchestration requires enhancements in network connectivity testing, better management scalability, and simplification of non-API features usage.

Ease of Deployment and Customer Service: ServiceNow Orchestration benefits from effortless deployment within its ecosystem and centralized support. OpenText Operations Orchestration, while initially complex, offers personalized support and a vast library of resources for troubleshooting efforts.

Pricing and ROI: OpenText Operations Orchestration demands a higher initial setup cost but delivers high ROI on complex operations. ServiceNow Orchestration may have reduced upfront costs, especially for current ServiceNow users, providing quick ROI through its integrated structure.

To learn more, read our detailed OpenText Operations Orchestration vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

OpenText Operations Orchestration vs. ServiceNow Orchestration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Operations Orchest...

Ranking in Process Automation

23rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (19th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of OpenText Operations Orchestration is 1.0%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
OpenText Operations Orchestration	1.0%
Other	96.2%

Process Automation

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HP provides ready to use automation libraries for almost all the IT process automation tasks with no extra cost."

"We have reduced the amount of time it would take to resolve an incident or to send an escalation to a customer, and it has saved us many man hours."

"The centralization of the administration is what's most valuable for us."

"This solution basically does everything that we need it to do."

"This tool addresses all our disparate capabilities, bringing all those systems together, so we have been able to orchestrate per product and tie those things together to automate processes that were manual in the past, allowing us to turn around systems a lot quicker and in a repeatable way."

"It’s saved 100’s of man hours monthly."

"Four years ago, we created a new department for automation, and today the organization has a lot of trust in us and we are placed in each strategic architecture, everybody knows us, trusts us, and is happy to work with us, and we are problem solvers and the innovation robo team."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

More OpenText Operations Orchestration pros

"The product has a flexible interface for development."

"It's probably the best product out there."

"The data visualization is good."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"It has competitive AI capabilities."

More ServiceNow Orchestration pros

Cons

"It's not a perfect solution, such as with the customization prompts."

"Customer Service: Below average, 2/10. A lot is needed to be improved upon in their customer service."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"It takes a lot of resources to implement and support it, which is expensive."

"The setup is a little bit complex, as the first time we needed some help from HPE support, but afterwards on repeating the process it became easier."

"Setup is quite complex, but it is a complex product."

"I would like to see a bit more in the UX. It needs to be a bit more up-to-date."

"There are automation tools out there that are more unified -- network, database, servers. Operations Orchestration doesn't do everything and you need to buy other components for other tasks."

More OpenText Operations Orchestration cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"Efficiency of some features could be improved."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I do not have experience with the pricing or licensing of the product."

"The cost is very high compared to anything else available."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Healthcare Company

Comms Service Provider

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

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What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

Comparisons

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IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText Operations Orchestration

March 2026

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Buyer's Guide

ServiceNow Orchestration

February 2026

Download ServiceNow Orchestration product report

Also Known As

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

No data available

Overview

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

OpenText Operations Orchestration vs. ServiceNow Orchestration

March 2026

Free Report: OpenText Operations Orchestration vs. ServiceNow Orchestration

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