IBM Robotic Process Automation and Jiffy.ai Automate compete in the automation software category. IBM seems to have the edge due to its simplicity and better enterprise integration.
Features: IBM Robotic Process Automation offers drag-and-drop functionalities, integration with Salesforce and Watson, and comprehensive automation tools. Jiffy.ai Automate provides a flexible app-based approach, machine learning capabilities, and strong OCR support.
Room for Improvement: IBM needs to enhance its machine-learning capabilities and improve non-IBM system integration. It should also address browser independence for its Recorders feature. Jiffy.ai requires better community support, improved usability for non-IT users, and enhanced workflow design simplicity and customization.
Ease of Deployment and Customer Service: IBM provides versatile deployment options, including on-premises and hybrid environments. Customer service is mixed, noted for responsiveness despite some delays. Jiffy.ai offers flexible cloud deployment and satisfactory customer support, with a need for more training resources.
Pricing and ROI: IBM is priced higher but offers flexibility across products, achieving ROI in six months to a year. Jiffy.ai's pricing is competitive and appealing to small businesses with a cost-effective license model, promising a similar ROI timeframe.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They need to improve their support by having more experienced level one support.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
| Product | Market Share (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 3.0% |
| Jiffy.ai Automate | 0.8% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
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