We performed a comparison between IBM MaaS360 and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."The key benefit of Intune is its integration with the Microsoft ecosystem."
"As the solution is a software as a service, the scalability is unlimited."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"Microsoft Endpoint Manager is not expensive overall, especially for small environments."
"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"Users can make screenshots, and devices only need the minimal version of iOS."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"It can change policies based on geolocation or schedules."
"The solution is quite stable."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"It is a stable solution."
"The graphic, friendly interface allowed us to start without almost any support from the manufacturer."
"The product’s most valuable feature is email, browser, and application security."
"Remote enablement feature and access to internal resources on the VPN."
"The most valuable features of IBM MaaS360 are remote control and setting up a phone."
"The solution's initial setup process is easy."
"Very good incident management, chain management and problem management features."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Everything about the schema, including the design of ServiceNow, is great."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"I have found the workflows and integration the most valuable in this solution."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"Intune's areas for improvement revolve around security and certificate management."
"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."
"An area for improvement is the absence of seamless integration, particularly with external dashboards."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"The initial setup is a little bit complex."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
"Microsoft Intune fails a lot when it comes to device compliance."
"It's difficult for someone like me to set up a phone that doesn't require a SIM card, like Apple's new phones."
"The price could be lower."
"IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."
"The product needs to improve tech support."
"It would be ideal to add support for the distribution of windows.exe applications."
"Local technical support would be helpful."
"IBM MaaS360 needs to have stronger points when it comes to the area of BYOD."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"Service mapping could be less complicated."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"When it comes to changing some of the features, I would like a little more leeway."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The user interface for accessing assistance sometimes disconnects."
"The solution should offer better security when it comes to storing data."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. IBM MaaS360 is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM MaaS360 is most compared with VMware Workspace ONE, Jamf Pro, SOTI MobiControl, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
