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IBM MaaS360 vs ManageEngine Endpoint Central comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune offers ROI by reducing costs, enhancing productivity, and simplifying IT management with seamless Microsoft integration.
Sentiment score
8.2
IBM MaaS360 streamlines device management, enhances security and compliance, and offers quick returns with notable time and cost efficiency.
Sentiment score
6.3
ManageEngine Endpoint Central delivers rapid ROI through automation, enhancing productivity and cost savings, despite some challenges.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
Device management tasks that used to require manual effort are now centralized and automated, which has reduced administrative overhead and improved overall productivity.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is knowledgeable and effective, but service quality varies by tier and complex cases may be slower.
Sentiment score
6.3
IBM MaaS360 customer service is praised, but technical support feedback varies; improvements in responsiveness and efficiency are needed.
Sentiment score
5.0
ManageEngine Endpoint Central customer service receives mixed reviews, with praise for promptness and professionalism but criticisms on communication and documentation.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
The team is responsive, helpful, and usually provides the guidance needed to resolve issues in a responsible timeframe.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
IBM's support and technical service were helpful when needed.
President at a wholesaler/distributor with 11-50 employees
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
Manager - IT at Milliman
While they are generally good, there could be improvements in their response times to align with our SLAs.
Infrastructure Lead at Dar Global
The technical support is good because we are in direct contact with the development team technician in India.
Ict Manager at a transportation company with 201-500 employees
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, cloud-based device management with flexible licensing, centralized control, and seamless integration for diverse organizations.
Sentiment score
8.8
IBM MaaS360 offers cloud-based scalability, effectively managing up to 100,000 devices globally without performance issues, suiting various business sizes.
Sentiment score
7.7
ManageEngine Endpoint Central scales well, managing numerous endpoints efficiently with flexible deployment and integration options for various infrastructures.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
We have been able to add more devices and users without any noticeable impact on performance.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
I would rate scalability as eight as well; the ability to scale is a good point.
Ict Manager at a transportation company with 201-500 employees
 

Stability Issues

Sentiment score
7.2
Microsoft Intune demonstrates high reliability in endpoint management with minor sync issues, achieving user satisfaction and consistent performance improvements.
Sentiment score
8.1
IBM MaaS360 is stable and reliable, with minor issues like rare crashes or delays, and is praised for performance.
Sentiment score
7.9
ManageEngine Endpoint Central is favored for its stability, reliability, prompt issue resolution, and high user ratings despite minor lags.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
It has been reliable for managing devices, enforcing policies, and monitoring compliance.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
ManageEngine prefers not to display any information if it cannot be properly gathered.
Solutions Consultant at Team Computers
The product is very stable, especially with the cloud version.
IT Manager at Alpine Creations Ltd
We haven't encountered issues very frequently.
Manager - IT at Milliman
 

Room For Improvement

Microsoft Intune struggles with compatibility, usability, and support issues, impacting policy management and integration with non-Microsoft tools.
IBM MaaS360 needs improvements in device enrollment, user management, integration, and features to boost competitiveness and user satisfaction.
Users seek better QA, Linux support, integration, UI, and cloud features with enhanced deployment, reporting, and pricing in Endpoint Central.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
I would appreciate a more intuitive interface and simpler navigation in IBM MaaS360.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
It would be great if there was a smarter solution to address this issue.
IT Manager at Alpine Creations Ltd
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
Manager - IT at Milliman
A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.
Ict Manager at a transportation company with 201-500 employees
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 bundles but may be costly standalone, requiring careful evaluation for needs.
IBM MaaS360 offers competitive pricing with seamless integration, balancing costs against features, favored over AirWatch and Jamf.
ManageEngine Endpoint Central is cost-effective for endpoint management, though licensing complexity and variable pricing may apply.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
President at a wholesaler/distributor with 11-50 employees
Overall, we feel the platform delivered good value for its cost.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
ManageEngine products offer reasonable prices for their product quality.
Manager - IT at Milliman
The pricing is cheaper compared to other MDM products.
IT Specialist at zLink,Inc
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
Ict Manager at a transportation company with 201-500 employees
 

Valuable Features

Microsoft Intune offers seamless management, security, and compliance, improving efficiency and reducing manual effort with automation and integration features.
IBM MaaS360 offers robust device management with security features, easy integration, AI insights, and scalable, stable implementation.
ManageEngine Endpoint Central provides centralized IT management, enhancing security, troubleshooting, and software deployment across multiple operating systems.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The main benefit of IBM MaaS360 is phone control and rollout.
President at a wholesaler/distributor with 11-50 employees
The best features IBM MaaS360 offers include centralized device management, policy enforcement, compliance tracking, and remote device actions.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
ManageEngine Endpoint Central is straightforward to use and implement.
IT Manager at Alpine Creations Ltd
ManageEngine Endpoint Central has significantly simplified my device management practices.
Infrastructure Lead at Dar Global
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
Manager - IT at Milliman
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Enterprise Mobility Management (EMM)
1st
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Microsoft Security Suite (1st)
IBM MaaS360
Ranking in Enterprise Mobility Management (EMM)
10th
Ranking in Unified Endpoint Management (UEM)
4th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
37
Ranking in other categories
No ranking in other categories
ManageEngine Endpoint Central
Ranking in Enterprise Mobility Management (EMM)
6th
Ranking in Unified Endpoint Management (UEM)
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
69
Ranking in other categories
Client Desktop Management (1st)
 

Mindshare comparison

As of August 2026, in the Enterprise Mobility Management (EMM) category, the mindshare of Microsoft Intune is 21.1%, down from 32.0% compared to the previous year. The mindshare of IBM MaaS360 is 7.4%, up from 4.4% compared to the previous year. The mindshare of ManageEngine Endpoint Central is 4.9%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Mobility Management (EMM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune21.1%
ManageEngine Endpoint Central4.9%
IBM MaaS3607.4%
Other66.6%
Enterprise Mobility Management (EMM)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Abhijeet Chaskar - PeerSpot reviewer
Cybersecurity Analyst at DigitalTrack solution pvt ltd
Centralized device control has improved security and streamlined daily management tasks
The best features IBM MaaS360 offers include centralized device management, policy enforcement, compliance tracking, and remote device actions. These features make managing and securing endpoints much more efficient. Another feature I appreciate about IBM MaaS360 is the visibility it provides. Being able to view device status, compliance, and security information from one console makes day-to-day management much easier. IBM MaaS360 has positively impacted my organization by improving efficiency and security across the organization. We can manage devices more efficiently, maintain compliance, and resolve issues faster. We save time for both IT teams and end users. The AI outputs from IBM MaaS360 have been reliable in our experience. They provide useful insights and recommendations that help with device management and security monitoring. Though we still review important findings before taking action.
MS
Solutions Consultant at Team Computers
Experience improves with intuitive setup and comprehensive features but needs enhancements for Apple integration
From a ManageEngine perspective, there is room for improvement regarding the Platform SSO technology introduced by Apple, which allows you to integrate your hardware with your identity providers. It used to be only a few selected ones via OIDC protocols or some other protocols, which are not necessary anymore. If a customer is already using Microsoft 365, they can integrate with any MDM for Platform SSO, which essentially hardens their device identity with the person logging in for the first time. It also helps automate enrollment and provide a zero-touch experience. Currently, while some MDM tools InTune and Jamf support this feature, ManageEngine still does not fully support Platform SSO via Microsoft or Google. I have customers using ManageEngine who are looking forward to this solution, and if ManageEngine can provide it, it would enhance the overall product value. For enterprise users, the solution needs improvement. For SMB, it is straightforward; if it is a small company of 100 to 500 users, anything below 1,000, they do not have much of a compliance or security requirement—they just want to manage their devices and push applications. Simple tasks are easier to accomplish. However, when it comes to enterprise-grade deployment, many complex configurations need to be considered, such as Wi-Fi configurations, network configurations, VPN configurations, and advanced certification deployment, such as ACME certification deployment practice introduced by Apple. These are a few things that can be improved on that side, but from a basic user perspective, if someone is in the SMB market or a company just starting off pre-IPO, without going into compliance, they typically find Zoho and ManageEngine to fit their needs. For enterprise-grade deployments, it is more than enough for Windows, but for Apple, it is still in development and not up to the mark.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
University
6%
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise186
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise12
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise15
Large Enterprise35
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What is your experience regarding pricing and costs for IBM MaaS360?
The pricing for IBM MaaS360 was reasonable for the features provided. Overall, we feel the platform delivered good va...
What needs improvement with IBM MaaS360?
I would appreciate a more intuitive interface and simpler navigation in IBM MaaS360. The platform offers a lot of fun...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
What needs improvement with ManageEngine Endpoint Central?
It would be great to see some additional options within ManageEngine Endpoint Central. A better monitoring tool to an...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Fiberlink MaaS360, MaaS360
ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bancroft, Garuda Indonesia
Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Find out what your peers are saying about IBM MaaS360 vs. ManageEngine Endpoint Central and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.