Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

IBM MaaS360 allows for the remote management and configuration of mobile devices, significantly reducing device setup time and simplifying policy adjustments based on location or time.
It enhances security by enabling features such as device tracking, remote wipe, and forced security measures such as PIN locks.
Integration with corporate systems like Active Directory facilitates efficient synchronization of emails and calendars, while security features restrict data misuse by disabling functions like cut, copy, and paste on devices.
The platform offers comprehensive coverage across mobile devices and laptops, incorporating key functionalities like device quarantine and comprehensive syncing for secure data handling.
Asset management capabilities enable updated and detailed inventories of all devices, improving organizational efficiency and compliance with security standards such as SOC-2.

CONS

Can be added process of export/import environment configuration to simplify any migration processes.
It would be ideal to add support for the distribution of windows.exe applications.
Local technical support would be helpful.
When IBM MaaS360 is installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that can be highlighted. There is also contact list duplication causing more memory consumption.
If emails are downloaded on a Microsoft Windows Surface PC, that would also require a license, and the Outlook application didn't look great on a PC.
 

IBM MaaS360 Pros review quotes

Alexandr Logach - PeerSpot reviewer
Independant IT Consultant at a financial services firm with 501-1,000 employees
Dec 12, 2017
Mobile Device Configuration with policy applying: This significantly reduces time of device configuration.
EL
Soporte a ventas at BlueIT
Mar 23, 2018
​The graphic, friendly interface allowed us to start without almost any ​support from the manufacturer.​​​
HV
Engineer at Caldoo
Oct 13, 2020
The solution is easy to implement.
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
reviewer1420239 - PeerSpot reviewer
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Oct 22, 2020
The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add.
it_user1164411 - PeerSpot reviewer
VP of Information Technology at Queen City Hospice
Dec 1, 2020
The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA.
reviewer1482486 - PeerSpot reviewer
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Jan 27, 2021
Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues.
reviewer1482486 - PeerSpot reviewer
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Jan 23, 2021
Remote enablement feature and access to internal resources on the VPN.
reviewer1504047 - PeerSpot reviewer
Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
Feb 25, 2021
Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune.
reviewer1049271 - PeerSpot reviewer
Mobility Strategist at a retailer with 10,001+ employees
Mar 10, 2021
We've found the scalability to be very good.
TP
General Manager at Vodafone Idea Ltd.
Mar 23, 2021
All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product.
 

IBM MaaS360 Cons review quotes

Alexandr Logach - PeerSpot reviewer
Independant IT Consultant at a financial services firm with 501-1,000 employees
Dec 12, 2017
Can be added process of export/import environment configuration to simplify any migration processes.
EL
Soporte a ventas at BlueIT
Mar 23, 2018
They should allow for the building of custom reports with graphics.
HV
Engineer at Caldoo
Oct 13, 2020
Local technical support would be helpful.
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
reviewer1420239 - PeerSpot reviewer
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Oct 22, 2020
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.
it_user1164411 - PeerSpot reviewer
VP of Information Technology at Queen City Hospice
Dec 1, 2020
The look needs to be updated and it could be simpler to use.
reviewer1482486 - PeerSpot reviewer
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Jan 27, 2021
The user interface could definitely use some improvement.
reviewer1482486 - PeerSpot reviewer
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Jan 23, 2021
User interface is basic and not very intuitive.
reviewer1504047 - PeerSpot reviewer
Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
Feb 25, 2021
The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.
reviewer1049271 - PeerSpot reviewer
Mobility Strategist at a retailer with 10,001+ employees
Mar 10, 2021
The user experience really isn't so good.
TP
General Manager at Vodafone Idea Ltd.
Mar 23, 2021
When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.