We performed a comparison between IBM FileNet and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."
"We probably would not have seen adoption so strongly without it."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"It allows for multiple people to access content simultaneously."
"IBM FileNet has improved our organization with its single collaboration space."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"It has the ability to mix document management and process automation."
"For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The most valuable features of this solution are the security, storage, and document search capability."
"The stability is very good."
"We like Documentum for its capacity and reliability."
"What I would like to see is more integration."
"We'd like to use the docker, to have it containerized."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"The installation and configuration to start up needs expert level knowledge."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"There is room for improvement in the file management. It's very complex."
"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."
"OpenText Documentum's user interface could be improved a little bit."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"The user interface can be improved."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The user interface can be a bit more intuitive."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 25 reviews. IBM FileNet is rated 8.2, while OpenText Documentum is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM FileNet is most compared with SharePoint, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Documentum report.
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