IBM Business Automation Workflow vs KiSSFLOW comparison

IBM Business Automation Wor...

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Executive SummaryUpdated on Dec 18, 2024

KiSSFLOW and IBM Business Automation Workflow compete in the field of business process management. KiSSFLOW is advantageous in terms of affordability and simplicity, while IBM Business Automation Workflow offers a more extensive feature set, justifying its higher cost for those needing advanced capabilities.

Features: KiSSFLOW provides drag-and-drop process building, easy integration with popular tools, and quick process automation. IBM Business Automation Workflow offers advanced analytics, detailed process modeling, and enterprise-grade scalability, making it suitable for complex business requirements.

Room for Improvement: KiSSFLOW could benefit from enhanced analytics capabilities and deeper customization options. Improvements in the mobile app performance and offline functionality could also be beneficial. IBM Business Automation Workflow could work on simplifying its setup process, making its interface less disruptive with fewer alerts, and streamlining integrations with third-party tools.

Ease Of Deployment and Customer Service: KiSSFLOW is cloud-based, allowing for easy deployment and accessible support focusing on onboarding and customization needs. IBM Business Automation Workflow requires a longer setup due to its complexity but provides dedicated enterprise support for larger organizations.

Pricing and ROI: KiSSFLOW is budget-friendly with a low initial setup cost, facilitating quick ROI through operational efficiency. IBM Business Automation Workflow, while more expensive upfront, offers long-term ROI by optimizing complex processes and justifying its cost with extensive features.

To learn more, read our detailed IBM Business Automation Workflow vs. KiSSFLOW Report (Updated: February 2026).

IBM Business Automation Workflow vs. KiSSFLOW

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.7

IBM Business Automation Workflow boosts ROI by enhancing productivity, streamlining tasks, and improving efficiency with real-time monitoring.

Sentiment score

9.1

KiSSFLOW improved efficiency, reduced costs, enhanced transparency, and boosted productivity with easy adoption and excellent customer support.

Initially performed manually, workflows now provide a better user experience and increased efficiency.

Senior Systems Developer at a healthcare company with 5,001-10,000 employees

IBM Business Automation Workflow demonstrates strong return on investment, particularly through the operation model and real-time monitoring capabilities provided by the embedded dashboards.

For more quotes and insights, download the IBM Business Automation Workflow report

CEO at Exact Holding NV

No quotes available

For more quotes and insights, download the KiSSFLOW report

Customer Service

Sentiment score

6.0

IBM Business Automation Workflow's customer service is mixed, with both timely support and challenges like slow responses and communication delays.

Sentiment score

7.5

KiSSFLOW customer service is responsive, offering fast resolution, detailed documentation, and knowledgeable support through emails and scheduled meetings.

IBM provides long-term support and maintains a traditionally good customer-vendor relationship.

Deputy CEO, CIO at a insurance company with 51-200 employees

If the solution is readily available to IBM support team, they provide it instantly.

For more quotes and insights, download the IBM Business Automation Workflow report

Unit Head System Implementor at Allied Bank Limited

No quotes available

For more quotes and insights, download the KiSSFLOW report

Scalability Issues

Sentiment score

7.9

IBM Business Automation Workflow is highly scalable, accommodating extensive users and transactions with flexibility in deployment and resource efficiency.

Sentiment score

7.3

KiSSFLOW is praised for its scalability and integration, handling large user bases and supporting operations smoothly with minimal maintenance.

We can manage the license usage and scale our environment while optimizing license use.

Deputy CEO, CIO at a insurance company with 51-200 employees

We are implementing load balancing and horizontal scalability.

For more quotes and insights, download the IBM Business Automation Workflow report

Unit Head System Implementor at Allied Bank Limited

No quotes available

For more quotes and insights, download the KiSSFLOW report

Stability Issues

Sentiment score

7.5

IBM Business Automation Workflow is stable and reliable, praised for functionality but impacted by maintenance and OS challenges.

Sentiment score

8.3

KiSSFLOW is praised for its stability, reliability, consistent performance, minimal issues, and trustworthy analytics, ensuring high user confidence.

When installed on AIX, IBM Business Automation Workflow performs very well.

CEO at Exact Holding NV

Outside of these maintenance periods, the environment is quite stable.

For more quotes and insights, download the IBM Business Automation Workflow report

Senior Systems Developer at a healthcare company with 5,001-10,000 employees

No quotes available

For more quotes and insights, download the KiSSFLOW report

Room For Improvement

IBM Business Automation Workflow enhancements requested include better UI, AI features, simplified setup, and improved support and resources.

KiSSFLOW users seek better integrations, enhanced UI, improved Google Drive syncing, real-time linking, editable PDFs, and stable mobile notifications.

Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

CEO at Exact Holding NV

Many developments are focused on AI, LLM models, and data science.

Unit Head System Implementor at Allied Bank Limited

Code management lacks merging capabilities.

For more quotes and insights, download the IBM Business Automation Workflow report

Senior Systems Developer at a healthcare company with 5,001-10,000 employees

No quotes available

For more quotes and insights, download the KiSSFLOW report

Setup Cost

IBM Business Automation Workflow is expensive but valued for high-quality features, flexible licensing, and productivity enhancement compared to competitors.

KiSSFLOW provides subscription-based pricing at $15/user/month, higher than competitors, with no setup costs and free trials available.

It is not a cheap license but in line with expectations for such software.

Deputy CEO, CIO at a insurance company with 51-200 employees

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

For more quotes and insights, download the IBM Business Automation Workflow report

Senior Systems Developer at a healthcare company with 5,001-10,000 employees

No quotes available

For more quotes and insights, download the KiSSFLOW report

Valuable Features

IBM Business Automation Workflow integrates RPA, offering rapid app development, AI-enhanced automation, and robust cross-departmental communication tools.

KiSSFLOW's strengths include performance, user-friendliness, flexibility, integrations, automation, drag-and-drop system, community support, and AI-suggested fields.

IBM Business Automation Workflow integrates seamlessly with other IBM products, such as Enterprise Content Management, FileNet, Case Manager, and Operational Decision Management.

CEO at Exact Holding NV

The system is fully customizable, very resilient, and fault-tolerant.

Unit Head System Implementor at Allied Bank Limited

It assisted in making users concentrate on the process flow rather than just features.

For more quotes and insights, download the IBM Business Automation Workflow report

Deputy CEO, CIO at a insurance company with 51-200 employees

No quotes available

For more quotes and insights, download the KiSSFLOW report

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

KiSSFLOW

Ranking in Business Process Management (BPM)

35th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (24th), Rapid Application Development Software (28th), Low-Code Development Platforms (27th)

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.6%, down from 2.1% compared to the previous year. The mindshare of KiSSFLOW is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.6%
KiSSFLOW	0.9%
Other	97.5%

Business Process Management (BPM)

Featured Reviews

Automation has transformed financial workflows and has improved revenue tracking and compliance

CEO at Exact Holding NV

Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

Read full review

Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

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881,757 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

Insurance Company

Government

Financial Services Firm

12%

Computer Software Company

11%

Performing Arts

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

See all answers

What needs improvement with IBM Business Automation Workflow?

Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...

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Product Reports

IBM Business Automation Workflow

January 2026

Download IBM Business Automation Workflow product report

Download KiSSFLOW product report

January 2026

Also Known As

Business Automation Workflow

No data available

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.