Pega Platform and IBM Business Automation Workflow compete in the BPM solutions category. Pega is slightly ahead due to its strong case management and low-code application development capabilities.
Features: Pega Platform is renowned for its robust case management, seamless integration capabilities, and low-code development. It supports quick deployment and provides an omnichannel customer experience. IBM Business Automation Workflow stands out for its comprehensive workflow capabilities, strong customizability, and integration with robotic process automation for seamless business automation.
Room for Improvement: Pega Platform can enhance UI flexibility, customer support, and ease of upgrades, and address AI capabilities and pricing concerns. IBM Business Automation Workflow could improve UI customization, low-code feature intuitiveness, and robotics support, with a focus on reducing deployment complexity and costs.
Ease of Deployment and Customer Service: Pega Platform offers flexible deployment options across cloud and on-premise. While its support is generally responsive, room for improvement exists. IBM Business Automation Workflow is known for ease of deployment but needs better response times and upgrade support.
Pricing and ROI: Pega Platform, though perceived as expensive, delivers significant ROI, particularly for large enterprises. Higher costs are offset by advanced capabilities and faster deployments. IBM Business Automation Workflow also incurs high expenses but offers enterprise-level benefits and valuable efficiencies, justifying the investment despite cost concerns.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
We are implementing load balancing and horizontal scalability.
We can manage the license usage and scale our environment while optimizing license use.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Outside of these maintenance periods, the environment is quite stable.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
It offers robust workflow features and, despite being a low-code tool, provides extensive customization options.
It assisted in making users concentrate on the process flow rather than just features.
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 4.4% |
| IBM Business Automation Workflow | 1.7% |
| Other | 93.9% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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