Hyland OnBase vs UiPath Platform comparison

The compared Hyland and UiPath solutions aren't in the same category. Hyland is ranked #14 in BPM , with an average rating of 8.2, and holds a 1.2% mindshare in the category. UiPath is ranked #2 in AA , with an average rating of 8.5, and holds a 20.8% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

Hyland OnBase

Read 15 Hyland OnBase reviews

5,624 Views
1,350 Comparison Views

100% willing to recommend

UiPath Platform

Read 916 UiPath Platform reviews

32,068 Views
13,148 Comparison Views

98% willing to recommend

Hyland OnBase

UiPath Platform

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Executive SummaryUpdated on Jan 25, 2026

Hyland OnBase and UiPath Platform are competing products in the enterprise solutions market. UiPath Platform appears to have the upper hand due to its comprehensive automation capabilities, excelling in robotic process automation across various applications.

Features: Hyland OnBase offers document storage, imaging, and workflow automation, catering predominantly to document-heavy industries. It provides robust document management features that support seamless operation. UiPath Platform distinguishes itself with its RPA capabilities, enabling automation of repetitive tasks across multiple applications. It includes advanced features like process mining and AI-driven insights, along with document understanding and a user-friendly drag-and-drop interface.

Room for Improvement: Hyland OnBase could enhance its RPA functionality for a more comprehensive automation suite and improve its user interface for better intuitiveness. Expanding integration with other tools and modernizing AI features could further increase its appeal. Enhancements in cloud deployment flexibility and mobile access capabilities are also areas for development. UiPath Platform might benefit from reducing its initial setup complexity and simplifying its licensing model. Improving integration with niche document management systems, refining AI-driven document processing precision, and enhancing offline capabilities are additional areas for growth. Providing more straightforward tutorials and guided resources for non-technical users could ease adoption.

Ease of Deployment and Customer Service: Hyland OnBase uses a traditional deployment approach with thorough documentation and robust support known for its reliability. It offers a comprehensive on-premises setup, which suits those who favor more conventional solutions. In contrast, UiPath Platform provides a flexible cloud deployment model, enabling rapid and straightforward integrations, supported by responsive customer service and a strong community base.

Pricing and ROI: Hyland OnBase involves moderate initial setup costs, offering a significant return on investment through enhanced document management efficiency. It provides substantial ROI by improving organizational workflow efficiencies. While UiPath Platform may involve higher upfront costs, it delivers significant long-term benefits through extensive automation capabilities. These result in substantial reductions in labor and time costs, showcasing a considerable impact on ROI through labor cost reduction and time savings.

To learn more, read our detailed Business Process Management (BPM) Report (Updated: March 2026).

Buyer's Guide

Business Process Management (BPM)

March 2026

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Helped 886,932 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)

UiPath Platform

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

916

Ranking in other categories

Robotic Process Automation (RPA) (1st), Agentic Automation (2nd), AI-Agent Builders (1st), Business Orchestration and Automation Technologies (1st), AI Finance & Accounting (2nd)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. Hyland OnBase is designed for Business Process Management (BPM) and holds a mindshare of 1.2%, up 0.3% compared to last year.
UiPath Platform, on the other hand, focuses on Agentic Automation, holds 20.8% mindshare, down 29.0% since last year.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	1.2%
Camunda	7.9%
IBM BPM	4.1%
Other	86.8%

Business Process Management (BPM)

Agentic Automation Mindshare Distribution
Product	Mindshare (%)
UiPath Platform	20.8%
Microsoft Power Automate	19.2%
Automation Anywhere	16.3%
Other	43.7%

Agentic Automation

Featured Reviews

Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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reviewer2761431

Manager Rpa at a retailer with 10,001+ employees

Significantly reduces manual effort and improves team workflows through automated ticketing

We've used Agent Builder, IXP, and Maestro for orchestration. We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group. If it has not been assigned correctly due to human error, it automatically reassigns it to the right group. I would assess Agentic AI's ability to extract data points as effective. We created an agent for the purpose of extracting data, though not in a document. We created what we call an email conversation agent that engages with a customer, vendor, or someone in an email conversation with a set goal of extracting specific data points for an action to be performed subsequently. The one automation we have deployed in production involves the agent interacting with team members to collect data points and create a ServiceNow ticket. We appreciate almost all features of UiPath Platform, with one of the most successful ones being the use of Coms Mining. Most of the new features related to AI have all been good, and we use Agentic. We have already created a few agents and have started to use Maestro for a few flows, though we are not yet there to orchestrate an end-to-end workflow. We have good ROI from the automations we have developed with UiPath Platform, which far exceeds the investment in the platform. It has saved us tens of thousands of hours in manual effort, making the team members happy to pursue other things of value.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The product's initial setup phase is not difficult."

"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."

"Its most valuable aspect is its flexibility"

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

More Hyland OnBase pros

"The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes."

"It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience."

"One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events."

"We are using the solution's selector technology for UI automation. That is the most important feature for us. For example, one of the applications in our company is being updated day by day, by the development team. We use selector to make it dynamic."

"UiPath RPA process reduced manual work, improved work efficiency, decreased human mistake and increased scalability by using unattended bots."

"UiPath has improved my organization in many ways, helping us automate mundane and repetitive tasks, saving us lots of time, enhancing productivity, and reducing the error rate so we can complete our tasks as per client requirements."

"UiPath's learning modules have been a massive help in training our employees. The Orchestrator also helps us schedule, deploy, and monitor jobs."

"UiPath Platform is good at detecting UIs."

More UiPath Platform pros

Cons

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"Hyland OnBase could be improved in terms of service support response time."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."

More Hyland OnBase cons

"It would be helpful if they made the Document Understanding modules a little more user-friendly. There is a learning curve for using it correctly."

"As things become more and more data-heavy and accessing other people's products and managing things, like obtaining the data through APIs, it feels like there could be a lot more for them to do, to make interacting with data or manipulating simple things like text strings."

"There are bugs here and there. My only complaint is that each time we open a new ticket, we get someone new and have to explain how everything is set up all over again."

"The Orchestrator portion can be difficult. Previously, the Orchestrator which everyone was using, was quite simple to use. However, the new one is quite complex to understand."

"You can't get the response that you want until the people in the field decide that they want to change and adopt it. That will be the challenge."

"There is some scope for improvement, especially in the area of variables."

"The biggest challenge for our company, which is a law firm, is that the data is very sensitive, and we do not want to expose our data on the cloud. Therefore, we have our system set up in an on-prem environment, and while we try to utilize new features, with on-prem, we cannot utilize all the new features such as AI Agent or many functions on the cloud."

"The bots do not seem stable and we spend a lot of time fixing things that break."

More UiPath Platform cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"UiPath is starting to price itself out of the market. It's getting expensive. That's fine if they continue to push the envelope of what they offer, but it's all about perception. And the perception over the last two years with my customers is that it's expensive."

"The way that the licensing is structured is confusing for some because there is different licensing if you're on the cloud versus if you're on-prem. There are unattended licences and then there are non-production licences and people get confused by that."

"Its price is fair. We have no problem. It is good."

"UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere."

"Attended is fairly cheap. Anytime you bring in Orchestrator, that starts to become a little more expensive. I'm a little concerned about all the new SKUs that are coming in and the products associated with them. I am really interested in finding out if someone wanted a full product suite, what kind of money are they looking at annually."

"UiPath is an expensive solution but it is worth the money. You have a lot of features."

"The main complaint I receive about UiPath is the pricing."

"UiPath is expensive."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	251
Midsize Enterprise	144
Large Enterprise	671

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

See all answers

Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.

See all answers

How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...

See all answers

Comparisons

OpenText Content Management vs Hyland OnBase

Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 6% of the time

Alfresco vs Hyland OnBase

Compared 6% of the time

SharePoint vs Hyland OnBase

Compared 6% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 4% of the time

More Hyland OnBase Competitors

Microsoft Power Automate vs UiPath Platform

Compared 9% of the time

Automation Anywhere vs UiPath Platform

Compared 9% of the time

Blue Prism vs UiPath Platform

Compared 6% of the time

ServiceNow Automation Engine vs UiPath Platform

Compared 5% of the time

Tungsten RPA vs UiPath Platform

Compared 4% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Hyland OnBase

April 2026

Download Hyland OnBase product report

Buyer's Guide

UiPath Platform

March 2026

Download UiPath Platform product report

Also Known As

OnBase

UiPath Maestro, UiPath Apps, UiPath Agent Builder

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?

Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
Orchestrator: Enhances task management and enables scalable automation.
AI and Document Understanding: Improves data accuracy and minimizes errors.
System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
Active Community and Training: UiPath Academy provides resources for skill development.

What benefits should users look for in reviews?

Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
Improved Accuracy: Enhanced data handling capabilities reduce errors.
Productivity Boost: Supports both attended and unattended automations to streamline operations.
Scalability: Ability to handle growing automation demands efficiently.
Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Business Process Management (BPM)

March 2026

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