


UiPath Platform and ServiceNow Automation Engine are products in the automation category. UiPath Platform is generally favored due to its extensive capabilities in robotic process automation, while ServiceNow Automation Engine is noted for integration and workflow management.
Features: UiPath Platform provides robust automation capabilities and process mining tools, optimizing task automation across many applications. It is known for robotic process automation, process mining, and broad enterprise compatibility. ServiceNow Automation Engine integrates seamlessly with other ServiceNow modules, focusing on IT workflows, offering strong IT service management perspectives, and providing efficient integration within IT ecosystems.
Ease of Deployment and Customer Service: UiPath Platform offers flexibility in deployment models that meet varied enterprise needs, with comprehensive customer support backing its usability. ServiceNow Automation Engine benefits from its unified platform, ensuring smoother deployment within organizations utilizing ServiceNow, along with effective customer service built around its integrated approach.
Pricing and ROI: UiPath Platform's setup costs can be higher, but its broad functionalities lead to a quicker return on investment through task automation. ServiceNow Automation Engine offers competitive pricing, with its value most realized in fully using IT service management tools. While entry costs may be lower with ServiceNow, UiPath's wider feature offerings can deliver a higher ROI when implemented effectively.
| Product | Market Share (%) |
|---|---|
| UiPath Platform | 16.3% |
| Automate | 2.3% |
| ServiceNow Automation Engine | 1.4% |
| Other | 80.0% |



| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 8 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 240 |
| Midsize Enterprise | 144 |
| Large Enterprise | 661 |
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.