Hyland OnBase vs SS&C Blue Prism comparison

Hyland and SS&C Technologies are both solutions in the Business Process Management (BPM) category. Hyland is ranked #15 with an average rating of 7.6, while SS&C Technologies is ranked #16 with an average rating of 7.8. Hyland holds a 1.2% mindshare in BPM, compared to SS&C Technologies’s 0.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 80% of SS&C Technologies users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,796 Views
721 Comparison Views

100% willing to recommend

SS&C Blue Prism

Read 5 SS&C Blue Prism reviews

1,247 Views
524 Comparison Views

80% willing to recommend

Hyland OnBase

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Hyland OnBase and SS&C Blue Prism are competitors in the enterprise software market. Hyland OnBase has the advantage in customer satisfaction due to favorable pricing and support, while SS&C Blue Prism excels in advanced features, making it a value-driven choice.

Features: Hyland OnBase is noted for its document management, integration capabilities, and secure data handling. SS&C Blue Prism is recognized for automation tools, intelligent process execution, and scalability for large organizations.

Room for Improvement: Hyland OnBase could enhance its user interface for beginners, expand customization options, and provide more in-depth tutorials. SS&C Blue Prism might streamline its deployment process, offer more competitive pricing, and improve compatibility with more third-party tools.

Ease of Deployment and Customer Service: Hyland OnBase offers a streamlined deployment process and responsive customer support, ideal for seamless integration. SS&C Blue Prism's deployment is more complex due to its expansive capabilities, but offers thorough customer service.

Pricing and ROI: Hyland OnBase is preferred for lower setup costs and steady ROI over time. SS&C Blue Prism, with higher initial expenses, yields significant long-term benefits through enhanced efficiency and cost savings.

To learn more, read our detailed Hyland OnBase vs. SS&C Blue Prism Report (Updated: November 2025).

Buyer's Guide

Hyland OnBase vs. SS&C Blue Prism

November 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

15th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

SS&C Blue Prism

Ranking in Business Process Management (BPM)

16th

Ranking in Low-Code Development Platforms

13th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Business Process Design (16th), Process Automation (14th), Medical Insurance Claims Software (3rd), Insurance Claims Processing (3rd), Document Management Software (8th), Intelligent Document Processing (IDP) (11th), Loan Management Software (3rd), Document Automation Software (6th)

Mindshare comparison

As of November 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.2%, up from 0.3% compared to the previous year. The mindshare of SS&C Blue Prism is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.2%
SS&C Blue Prism	0.7%
Other	98.1%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

Has defined complex workflows and handled detailed automation scenarios efficiently

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Its most valuable aspect is its flexibility"

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

More Hyland OnBase pros

"The key feature of SS&C that I find valuable is the general workflow visibility."

"We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

Cons

"The solution’s initial setup is a little difficult."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The application could potentially be more open-source, allowing integration with more solutions."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"There is a need for improved integration with external systems in SS&C."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"The solution costs around $6,000 per month."

Information not available

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Financial Services Firm

20%

Retailer

17%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

No data available

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the w...

See all answers

What is your primary use case for SS&C Blue Prism?

SS&C Blue Prism is used for all automation cases and process automation. For example, in claims handling and pricing processes in the insurance company, we have automated the process for extrac...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

October 2025

Download Hyland OnBase product report

Buyer's Guide

Business Process Design

October 2025

Download SS&C Blue Prism product report

Also Known As

OnBase

SS&C AWD

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.

SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.

What are the key features?

Strong Language Capabilities: Essential for document reading and interpretation.
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
Effective Monitoring: Control room supports detailed automation oversight.

What ROI should users expect?

Efficiency in Task Automation: Automates repetitive tasks in back-office services.
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
Support for Process Mining: Aids in generative AI initiatives and process transformation.
Complex Project Management: Useful in managing large-scale migration projects.

SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.

SS&C Technologies

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

Hyland OnBase vs. SS&C Blue Prism

November 2025

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