Hyland OnBase vs SoftExpert BPM comparison

Hyland OnBase and SoftExpert BPM are competitors in the enterprise content management and business process management category. Data indicates that while pricing and support are more favorable for Hyland OnBase, SoftExpert BPM offers a more robust feature set that justifies its higher investment for many users.

Features: Hyland OnBase provides extensive document management capabilities, workflow automation, and is suitable for organizations needing strong compliance and records management features. SoftExpert BPM offers comprehensive process modeling tools, excellent integration capabilities, and supports businesses focusing on process improvement and operational efficiency.

Ease of Deployment and Customer Service: Hyland OnBase is available both on-premises and in the cloud, offering extensive support and training to users. SoftExpert BPM is primarily cloud-based, known for straightforward implementation and excellent customer service, providing users with timely assistance and guidance. While both offer supportive deployment experiences, SoftExpert BPM's simplicity in initial setup and continuous support stands out.

Pricing and ROI: Hyland OnBase is noted for a higher setup cost but provides value through comprehensive support, offering a favorable long-term ROI. SoftExpert BPM has a lower initial setup cost and delivers quick returns through streamlined processes and efficiency, appealing to those who prioritize immediate cost-effectiveness. Although Hyland OnBase requires a higher initial investment, its extensive long-term benefits can outweigh the upfront costs compared to SoftExpert BPM’s more immediate ROI model.