New Relic and Honeycomb.io offer valuable features for application monitoring and troubleshooting, with New Relic providing customizable dashboards and reliable customer service, while Honeycomb.io stands out for its advanced visualization capabilities and collaborative features. New Relic is noted for its reasonable pricing and flexible licensing options, while Honeycomb.io has received praise for its competitive pricing and positive ROI. Some areas for improvement for New Relic include report generation speed and dashboard customization options, while Honeycomb.io users have called for more integrations with other tools and improved documentation and support resources.
Features: New Relic stands out for its detailed application monitoring and customizable dashboards, while Honeycomb.io excels in advanced visualization, high cardinality query support, flexible querying, and collaborative features. Both offer valuable insights but cater to different needs.
Pricing and ROI: New Relic has a minimal and straightforward setup cost, with flexible licensing options. Honeycomb.io offers competitive pricing and fair value, with a straightforward setup cost and licensing structure for easy budgeting. New Relic users saw improved efficiency, better app monitoring, and saved resources. Honeycomb.io users praised its performance insights, troubleshooting capabilities, user-friendly interface, and productivity gains.
Room for Improvement: New Relic has room for improvement in increasing report generation speed, customizing dashboards, simplifying the user interface, and enhancing integration. Honeycomb.io needs improvements in integrations, UI complexity, affordability, and documentation/support resources.
Deployment and customer support: Users have reported varying durations for establishing New Relic, ranging from several months to just a week. In contrast, feedback on Honeycomb.io indicates faster implementation, with deployment taking up to three weeks and setup requiring only a few days. Context plays a crucial role in understanding the differences in deployment and setup timelines between the two products. New Relic excels in customer service with top-notch ratings for helpfulness, responsiveness, and expertise. Users feel valued and supported. Honeycomb.io also receives praise for their helpful and responsive support, with clear communication and expert assistance noted.
The summary above is based on 31 interviews we conducted recently with New Relic and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"The most valuable features of New Relic are the reports and ease of use."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"We detect issues using dashboards that we built on New Relic."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"It has given us better insight into the performance of the system."
"The initial setup is straightforward. It is easy to track and easy to follow."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The price needs improvement."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"I haven't come across any features that are lacking."
Honeycomb.io is ranked 35th in Application Performance Monitoring (APM) and Observability with 1 review while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Honeycomb.io is rated 8.0, while New Relic is rated 8.6. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Honeycomb.io is most compared with Grafana, Sentry, Chronosphere, Azure Monitor and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and BMC TrueSight Operations Management.
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