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GoodAccess vs Prisma Access by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
GoodAccess provides quick ROI, with many users citing essential IT investment and time savings despite higher costs.
Sentiment score
7.0
Prisma Access enhances cybersecurity, offers cost-effective scalability, and streamlines services, providing financial benefits and operational efficiency.
There is a net positive return on investment
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
7.4
GoodAccess provides 24/7 responsive customer support with quick resolutions and effective communication, though occasional delays are noted.
Sentiment score
6.7
Prisma Access support is praised for expertise but needs improvements in response time, support continuity, and language options.
The product is reliable, making customer support less frequently needed.
Senior DevOps Expert at Telenor
I usually need to raise the alarm and contact a couple of people within Palo Alto Networks to just respond quicker, so technical support should be much better.
Director at PULSEC
The service and technical support quality varies depending on the personnel.
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
 

Scalability Issues

Sentiment score
8.1
GoodAccess is scalable and user-friendly, with adaptable licensing, though some desire improved gateway locations and bandwidth.
Sentiment score
7.4
Prisma Access is scalable for diverse companies but may face challenges in pricing and international deployment complexities.
To scale, one would need to upgrade or acquire more hardware.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
Prisma Access provides significant scalability, allowing integration of different systems.
Senior DevOps Expert at Telenor
Prisma Access by Palo Alto Networks is a cloud-based solution, and from my experience, there are no issues with scalability.
Security Engineer at a tech services company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.7
GoodAccess offers reliable, stable connectivity with minimal downtime, quick updates, and efficient support ensuring seamless user experiences.
Sentiment score
7.9
Prisma Access is highly rated for stability, offering reliable performance with minimal issues and seamless scalability, despite minor delays.
I think the stability of Prisma Access by Palo Alto Networks is excellent, and I would rate it ten out of ten.
Security Engineer at a tech services company with 1,001-5,000 employees
Prisma Access by Palo Alto Networks works efficiently during peak usage times.
CyberSecurity Specialist at Aiuken
Prisma Access is very stable.
Senior DevOps Expert at Telenor
 

Room For Improvement

GoodAccess should enhance features, flexibility, and support while addressing connection issues and expanding security measures.
Prisma Access needs better UI, integration, custom application support, pricing, documentation, global presence, and technical support enhancements.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Director, Information Technology at Veriheal
There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks.
Security Engineer at a tech services company with 1,001-5,000 employees
Sometimes a third-party outage could impact the whole operability.
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany.
Director at PULSEC
 

Setup Cost

GoodAccess offers competitive pricing with premium features, scalable for varied budgets, advising essential plans and monitoring annual costs.
Prisma Access is costly but valued for its comprehensive security, with room for pricing and licensing flexibility improvement.
The pricing is on the higher side, rating it around eight to nine out of ten.
Senior DevOps Expert at Telenor
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
Security Engineer at a tech services company with 1,001-5,000 employees
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
 

Valuable Features

GoodAccess provides secure, fast VPN services with global gateways, dedicated IPs, and easy administration for enhanced accessibility and collaboration.
Prisma Access provides scalable, secure cloud-based VPN access, real-time threat prevention, and integrates seamlessly with existing infrastructures.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
Director, Information Technology at Veriheal
These features are security-driven, providing robust protection against increasing cyber threats by integrating NG Firewalls, SD WAN, and CASB, all within a fully cloud-native solution.
Senior DevOps Expert at Telenor
The HIP Check is the most valuable feature of Prisma Access, which is the feature usually used from GlobalProtect.
Director at PULSEC
One of the most valuable features of Prisma Access by Palo Alto Networks is the ability to manage on-premise firewalls.
Security Engineer at a tech services company with 1,001-5,000 employees
 

Categories and Ranking

GoodAccess
Ranking in Secure Web Gateways (SWG)
22nd
Ranking in Enterprise Infrastructure VPN
22nd
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
21
Ranking in other categories
ZTNA (15th)
Prisma Access by Palo Alto ...
Ranking in Secure Web Gateways (SWG)
5th
Ranking in Enterprise Infrastructure VPN
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
65
Ranking in other categories
Cloud Access Security Brokers (CASB) (1st), ZTNA as a Service (4th), Secure Access Service Edge (SASE) (1st)
 

Mindshare comparison

As of August 2026, in the Secure Web Gateways (SWG) category, the mindshare of GoodAccess is 0.9%, up from 0.2% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 7.3%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
Prisma Access by Palo Alto Networks7.3%
GoodAccess0.9%
Other91.8%
Secure Web Gateways (SWG)
 

Featured Reviews

Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Limits outside access and secures internal systems through straightforward setup
The best features GoodAccess offers are that it is very simple to use for users and very simple to set up for administrators.When I say it is simple to set up, I mean it has a simple interface with not many options to explore, and it is very straightforward.GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.This has definitely increased security, but I do not have a measurable number to indicate how much it improved in percentage or absolute terms.
IgorPinter - PeerSpot reviewer
Director at PULSEC
Zero-trust access has improved remote security and now simplifies cloud-based firewall management
Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.
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Use our free recommendation engine to learn which Secure Web Gateways (SWG) solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
19%
Healthcare Company
14%
Construction Company
13%
Comms Service Provider
9%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise4
Large Enterprise1
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise20
Large Enterprise27
 

Questions from the Community

What is your experience regarding pricing and costs for GoodAccess?
My experience with pricing, setup cost, and licensing is straightforward; my colleague handled it, but the pricing is competitive and straightforward.
What needs improvement with GoodAccess?
GoodAccess can be improved by providing more editable options on the admin side.I would like to see more options and more granular controls for users who know what they are doing as an administrator.
What is your primary use case for GoodAccess?
My main use case for GoodAccess is to limit outside IPs, so we whitelist only one IP.I use GoodAccess for all our internal employees to connect to our internal systems, and they can do so only thro...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
What needs improvement with Prisma Access by Palo Alto Networks?
Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I co...
 

Also Known As

No data available
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
 

Overview

 

Sample Customers

Information Not Available
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Find out what your peers are saying about GoodAccess vs. Prisma Access by Palo Alto Networks and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.