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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

GoodAccess enhances collaboration and enables seamless remote work for teams across various locations.
Static IP addresses with multiple gateway options allow tailored network access for different teams.
GoodAccess facilitates secure remote access, significantly improving internal efficiency and security.
The speed and reliability of connections are excellent, with flexible gateway testing options.
GoodAccess supports scaling of remote/hybrid workforce without additional hardware, ensuring easy setup and management.

CONS

Pricing bundles could be improved to offer more flexible options, potentially lowering the price point and increasing usage by clients.
Pricing revisions need better communication and gradual implementation to avoid jolting long-term clients.
Issues with the installable app such as occasional bugs cause disruptions for users, impacting smooth usage.
The pricing tier is not suited for small teams and could be improved with more refined scalability calculations.
Chat support could be extended to a 24/7 service beyond the current 8-5 CET, Monday to Friday, for better accessibility.
 

GoodAccess Pros review quotes

reviewer2893848 - PeerSpot reviewer
Cyber and IT Support at a healthcare company with 51-200 employees
Aug 27, 2026
My advice to others looking into using GoodAccess is that simplicity of use and ease of administrative metrics make it a top-notch opportunity for any SOC team or administrative role to employ this tool for all of their downstream customers.
Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Nov 25, 2025
The best features GoodAccess offers are that it is very simple to use for users and very simple to set up for administrators.
Frank Goldman - PeerSpot reviewer
Director Of Quality Assurance at PAXAFE
Jun 6, 2024
The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
912,801 professionals have used our research since 2012.
Itai Rieur - PeerSpot reviewer
Email Marketing Manager at eTeacher
Dec 22, 2023
GoodAccess offers a very available professional support service - it can be via chat service, email, or phone.
Jeremy Marx - PeerSpot reviewer
Data Architect at RevGen Partners
Dec 26, 2023
No extra hardware is needed, and it is very easy to set up
reviewer2269710 - PeerSpot reviewer
Chief Technology Officer at Smart Voting
Sep 7, 2023
The dashboard is pretty sleek and complete.
SK
IT Specialist at Cobblestone Energy DMCC
Dec 18, 2023
Access control allows us to manage permissions efficiently, ensuring secure and tailored access.
AO
15 yrs 8 mos Product Manager and Solutions Architect at Applio Tech AB
Sep 26, 2023
The solution has easy-to-use administration and offers an easy implementation.
Bruce Fritzen - PeerSpot reviewer
IT Systems Manager at WCNY
Aug 30, 2023
This simple, stable, affordable VPN solution scaled with us over the first year of use, allowing for an expansion of remote/hybrid workers to remotely access key systems otherwise restricted to our internal office network.
Phil O. - PeerSpot reviewer
Partner & Digital Lead at Sticky
Aug 23, 2023
The solution's robustness has meant that our team, regardless of where they're located, feels as though they're working right from the office, having secure and quick access to all essential tools.
 

GoodAccess Cons review quotes

reviewer2893848 - PeerSpot reviewer
Cyber and IT Support at a healthcare company with 51-200 employees
Aug 27, 2026
If they decided to bundle a little bit more, they may be able to bring down their price point and up their usage by clients.
Gytenis Borusas - PeerSpot reviewer
Director, Information Technology at Veriheal
Nov 25, 2025
GoodAccess can be improved by providing more editable options on the admin side. I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Frank Goldman - PeerSpot reviewer
Director Of Quality Assurance at PAXAFE
Jun 6, 2024
We are having a problem with accessing Microsoft Copilot while connected. GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
912,801 professionals have used our research since 2012.
Itai Rieur - PeerSpot reviewer
Email Marketing Manager at eTeacher
Dec 22, 2023
They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site.
Jeremy Marx - PeerSpot reviewer
Data Architect at RevGen Partners
Dec 26, 2023
For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways.
reviewer2269710 - PeerSpot reviewer
Chief Technology Officer at Smart Voting
Sep 7, 2023
There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN.
SK
IT Specialist at Cobblestone Energy DMCC
Dec 18, 2023
The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance.
AO
15 yrs 8 mos Product Manager and Solutions Architect at Applio Tech AB
Sep 26, 2023
The price tier is not suited for small teams.
Bruce Fritzen - PeerSpot reviewer
IT Systems Manager at WCNY
Aug 30, 2023
The latest upgrade to the Windows version of the app (unconfirmed on the Mac client) adds some unnecessary stylized animation to the GUI.
Phil O. - PeerSpot reviewer
Partner & Digital Lead at Sticky
Aug 23, 2023
Their recent revision in pricing was a jolt. Though any business understands the need for periodic pricing evaluations, a clearer communication strategy and more gradual changes might have been more palatable for long-term clients like us.