GoodAccess Reviews

My main use case for GoodAccess is maintaining the administrator responsibilities for the gateways, connections, endpoints, as well as security alerts, logs, and specific intranet protocols.

GoodAccess acts as our virtual private network host, as well as part of my endpoint security, network profiling, and dashboard integrations in my daily work.

GoodAccess has made ease and use a staple part of the profile that I have. As an administrator with the rights, the gateways and the connection history, as well as data packets and traffic encrypted details, really support my efforts to maintain a secure network.

The best features GoodAccess offers include multiple and various concise gateways that are maintained by an excellent team, and it seems to me that I have almost no reduction or latency in operations from servers to endpoints to mobile use.

Gateway management, which is part of the package that was purchased, certainly stands out for me as it is easy and convenient to hit West Coast, East Coast, and multiple global hotspots for our entire dev team. Additionally, the low latency really makes a difference in push and pull for data packets, large transfers, and a lot of our video teleconferencing.

GoodAccess has positively impacted my organization through the price point, the ease of use, the service and account management team, as well as some of the supplemental training opportunities and the long list of available files and referenceable traffic data, which really helps me maintain a secure network.

GoodAccess has some great standard features. If they decided to bundle a little bit more, they may be able to bring down their price point and up their usage by clients. Currently, we purchased ninety-nine usages and instances, and in our case, we are using about seventy-five.

A next tier would make a big difference for us on bundling for a better and more succinct price point or business model.

I have been using GoodAccess for approximately one month as I onboarded with this new organization and this new role.

To my knowledge, GoodAccess is quite stable.

Customer support has been pretty good for GoodAccess so far. I would give customer support a solid eight on a scale of one to ten.

GoodAccess is the only solution I am aware of using.

GoodAccess assists with onboarding and offboarding users, which is part of our HR roles and responsibilities, and those of us in the IT side of the house can turn it on and turn it off as well as lock endpoints.

My impressions are that GoodAccess is part of a suite of tools and software packages that are deployed to any onboarding or offboarding employees. It has made the process relatively succinct.

We use Amazon as the cloud provider for our hybrid deployment. We purchased GoodAccess through the AWS marketplace.

GoodAccess helps me respond to security incidents or threats as an early indicator and warning of blocked threats. I use that material to research what types and styles of attack vectors and surface vulnerabilities we might have.

I am unsure about whether my organization evaluated other options before choosing GoodAccess. This contract has been running for a few years and I have only been on the team for a month.

Their GRC capabilities are pretty good regarding GoodAccess's AI capabilities. I have yet to test the functionality of their security roles for their AI integration, and I will look forward to possibly getting a walk-through from one of the account managers on that specific issue in the next week or two.

Regarding GoodAccess's AI capabilities, it is very consistent. It does not require an overly complex prompting and has delivered consistent results for me over the last two weeks.

GoodAccess is our network and access managing tool, and it allows for VPN and encryption for all of our endpoints.

GoodAccess is mostly hybrid cloud for us.

GoodAccess integrates with my existing security stack or other tools I use as most of my deployments and integrations are proprietary for the company.

GoodAccess handles compliance requirements for my organization by being our NIST networking and security protocol. To maintain private health information for our clients and our clinics, we use GoodAccess as our network security and message trafficking private network.

GoodAccess supports my organization's remote workforce or distributed teams at every endpoint, as well as back at our server on-premises.

I monitor and manage user activity and access with GoodAccess through the user dashboard or the administrative dashboard.

I handle updates and maintenance for GoodAccess mostly automated, and then I ensure that at each endpoint, it has received the correct process.

My advice to others looking into using GoodAccess is that simplicity of use and ease of administrative metrics make it a top-notch opportunity for any SOC team or administrative role to employ this tool for all of their downstream customers.

I really appreciate the program, the platform, and the support element from the human aspect of things. This has been a great experience so far with GoodAccess. My overall rating for GoodAccess is eight out of ten.

We are a SaaS company that uses AWS for our cloud services, we are ISO 27001 certified and need to have secure access in place to protect our systems from cyber attacks and to protect our customers' data. We needed a fast, secure, and reliable service to ensure our team could work without issue and securely access our platform and code.

We use GoodAccess for our business VPN solution.  All of our team is remote throughout the US and need a fast reliable, secure VPN solution to connect to in order to access our systems.

With our prior VPN provider, our users would not connect to VPN unless they absolutely had to due to the very slow speeds and the constant disconnection issues, making access insecure and unprotected.

Now that we have implemented GoodAccess, our users are using the VPN service daily, and there have not been issues with connection speeds or disconnection.

GoodAccess also has better security than the prior provider and at a lower price.

With the dashboard, I can easily manage users and their devices to ensure compliance.

Security is much better than the service that we were using before.

The dashboard is much more user-friendly.

It is easy to add users.

I can easily see users' device compliance as it continuously monitors the devices.

The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for the West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways.

With the prior service, the speed was so slow that users could not work while connected.

We are having a problem with accessing Microsoft Copilot while connected.  GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage.

Additional security options will be helpful going forward to ensure the highest security measures are in place to protect our systems from cyber attacks.

The product is very good as is and is a big improvement from the previous service provider that we were using and has much better security.

I have been using GoodAccess for three months.

The system has been very stable since its inception, we have not experienced any downtime.

It is easy to add additional users very quickly, so we are able to scale up and add licenses as needed.

Customer support is excellent. They are very responsive to questions and problems, usually responding the same day.

Positive

We used a different provider. We switched due to connection speeds, disconnection issues, and lack of security.

The setup was very simple. I just had to select gateways, download the app and connect.

Implementation was done in-house.

We realized ROI in 3-6 months.

Test multiple providers' solutions for speed and connection before signing up for service. Also, test the help desk response time, as this will be very important when you run into issues. The setup should be simple and should not need a CISO to do it.

We looked at Palo Alto, NordLayer, Perimeter81, and Fortinet.

The GoodAccess team has been excellent, very responsive and when issues did come up the resolved them very quickly.

The product allows for dedicated IP in a specific location. Or we can connect to our main CRM platform via a dedicated IP from the UK. GoodAccess provides both options.

GoodAccess allowed us to have a stable, affordable solution to the problem of connecting to our Main CRM platform, Braze. Since we rely daily on a VPN for multiple connections, VPN stability is crucial to us. GoodAccess never fails. It is a very stable VPN and offers us a very good support backup.

The best aspects of GoodAccess include:

1. Support system (available 24/7, quick to respond, and highly knowledgeable). 

GoodAccess offers a very available professional support service - it can be via chat service, email, or phone. The relevant representative was very professional, and responsive questions were answered in a prompt manner.  

2. Stable service.  

Since we rely daily on a VPN to connect with multiple connections, VPN stability is crucial to us. in that sense, GoodAccess never fails. In the two or more years we have been using this service, there have been only one or two downtimes. each for 20 minutes or less. That's impressive.

They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site. 

I've used the solution for over two years.

The stability is excellent.

The scalability is very good.

Support is excellent and available support 24/7. GoodAccess provides online and email support that answers almost immediately. They answer/solve questions promptly.

Positive

In the past, I tried to use ExpressVPN. GoodAccess VPN is more stable and cheaper (which is a bonus).

The deployment was very simple; it was a short setup.

We handled the initial setup in-house.

The ROI is excellent.

Don't judge a service by its cost. A good service may cost more, however, it is worth it.

We did evaluate ExpressVPN.

We use GoodAccess to ensure remote access to our office environment is safe, easy, and highly usable. GoodAccess enables us to easily manage and monitor our devices (cameras, printers, employee PCs). 

On the one hand, GoodAccess very elegant interface and real-time data monitoring feature where you can have an overview of everything that is going on. A firewall is embedded into the apps, so when using mobile devices or PCs GoodAccess will try to filter out all dangerous websites that can harm the user.

The combination of these features helps us meet our primary goal of providing employees with secure and convenient remote access to our essential systems from anywhere in the world. 

The IT support has simplified management using GoodAccess, and the network and systems are very easy to manage. Provide a sense of security since I know that the files and folders that I am working on are being transferred securely therefore increasing the data security of our environment. 

It was a cost-effective solution and fast setup, and no external hardware was needed to set it up. 

The most valuable aspects of the solution include:

- The ability to see all the current data traffic in real-time, and a personal firewall is built into this
- Apps look very nice and are friendly to use 
- We can easily manage and monitor many of our network and remote devices: cameras, printers, PCs
- Even when visiting dangerous websites, it's automatically protecting users/devices
- Data security of our whole environment has been enhanced
- No extra hardware is needed, and it is very easy to set up
- It's cost-effective for our needs
- Simplified and easier to manage for IT, systems, and networks.
- Being able to route different gateways to different devices
- There's stable connectivity of the VPN without sacrificing too much speed

For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways. 

An area for improvement is live chat support. While having a live chat feature available for immediate help would have been a benefit, it is not a significant aspect. 

There's app compatibility for older Mac OS versions and no Linux app. For those with Linux clients, they can use the web browser extension or the Android app

I've been using the solution for over eight months now.

Support can sometimes take a bit of time to get a response, however, overall, they are very helpful and always there to assist. 

Positive

We are a fully remote team of product owners, DevOps, developers, and scrum masters with different requirements to access different environments of the platform. 

In particular, some critical service providers' external systems like massive e-mail or SMS providers need to be protected as they are attractive to hackers. Also, the test environment has tools that may reveal internal information about the platform. 

Therefore, to have the capacity to manage teams and to provide granular permissions to each team member is a "must" for us. 

Good Access allows the configuration of the apps each team member uses. It has MFA access and what gateways are available, and access control cards can be used where it is possible to group users and assign specific systems they can use. 

This granularity helps us to provide the minimum access needed to execute specific tasks for each role. 

Also, we have outsourced contractors for software development. Creating a new account, onboarding a new team member, or blocking the account when her/his task is completed is very easy and straightforward.

The app launch functionality is great. It is convenient for the team member in her/his daily tasks. For new team members, it is great as they have all the tools required at hand - making the onboarding process easier. Creating new systems is also very easy.

The dashboard is pretty sleek and complete. It is clear "who" is connecting from "where" and if it is needed to analyze user behavior in detail the logs are helpful and allow us to detect missing spots in our security scheme. For example, being able to order user sessions by data transfered helps to check any potential data loss.

There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN. This may impact the work of some roles working with big files like designers. 

Also, QA analysts claim that tests show longer response times when executing load-testing scripts with Jmeter and several concurrent users. As the QA environment may leak important internal information, we needed to create a pre-production environment to execute the load testing jobs.

I've been using the solution for one year.

Stability is great! We have not experienced any availability problems.

It needs better bandwidth. Sometimes users notice a slow connection to the protected systems. 

I have not needed to ask for help from technical support. I receive email notifications of service usage, price changes, and other different topics. It has been a good experience so far.

Positive

We previously used AWS native VPN and Proton VPN.

The setup is pretty easy, I did it myself with no external help. There is very low maintenance needed after that.

We did not need any external help.

As we have critical systems that impact the whole business (life or death matter), using the basic approach of impact and risk, I may say we recover the investment in six months as we are a small startup. 

The cost is billed annually and the second year for the basic plan had a big increment. It is important to monitor this, the information in the application is transparent and easy to find.

We also evaluated SurfShark and Nord Layer.

We needed to find a replacement VPN for our distributed team. We use GoodAccess to simplify our network management needs. By configuring systems within the GoodAccess dashboard, we are able to simplify the deployment of new systems or changes to our current systems. 

We wanted to have the ability to use port forwarding which GoodAccess provides. There were several other features that we did not end up using to their fullest extent due to our needs being different, however, I am sure that the entire application is made with the highest quality and care.

With other VPNs that we have used, the interface was difficult or the VPN did not allow split tunneling or one of the other features that we needed as an organization. We needed to reduce the cost of our VPN solution and simplify the setup of new team members. 

GoodAccess simplified our infrastructure and how we interact with clients. With its feature set, it has also made it easier on the budget too. 

The interface is simple and intuitive to use so setup is also quicker and easier. Overall it has been a good move.

We primarily use GoodAccess as a VPN provider. Over the years since subscribing to GoodAccess though and as they have expanded their feature set, we have implemented a few other features. 

I like the ability to configure the shared system in a central location that I can then open up to specific team members as they need access. Port forwarding has also been a feature that we have used recently to help configure SSH access to internal systems. 

I like the ability to centrally determine access controls with the access control tab in the dashboard.

When we first subscribed to GoodAccess, the cost was per seat, and that worked best for our situation. Many other VPN providers had minimum seat requirements to be able to access specific features. This past year, I did not like having to purchase an upgrade to a plan with a minimum number of seats to get the features we needed. We do not use all of the seats, so it feels like that could be a better experience for the customers. Small businesses sometimes need features in a VPN solution that bigger companies typically use, however, without the number of seats.

I've used the solution for two or more years.

Overall, it has been very dependable. There have been a couple of hiccups in the service. That said, it is good overall.

It has been as scalable as we have needed to both increase or decrease our team size.

We previously used NordLayer VPN.

It has been well worth the investment.

I'd advise other users to get what they need and nothing more.

We evaluated NordVPN, TorGuard VPN Service, Cisco AnyConnect, OpenVPN, Perimeter 81, ExpressVPN, TunnelBear, and PureVPN.

Our main use case for this solution is ensuring a stable internet connection. 

Our applications perform best when connected to the VPN. The static VPN is vital in our security groups, allowing access by whitelisting its IP. In a broader sense, this setup boosts our operational efficiency and ensures a safer environment for our systems and data. 

The VPN's stability and its role in securing our network against threats are crucial within our environment, ensuring optimal performance and a secure pathway for data transmission.

GoodAccess has significantly enhanced our organization by resolving a persistent challenge. Previously, we faced constant struggles adapting to the dynamic IP addresses from our ISP, necessitating frequent modifications in security rules. 

This often led to tool malfunctions due to unstable connections. However, since implementing GoodAccess, these issues have ceased. Its stable connectivity and ability to manage dynamic IPs seamlessly have streamlined our operations. 

Now, we experience fewer disruptions, ensuring our tools remain functional, and security rules stay consistent despite IP changes. As a result, GoodAccess has remarkably improved our efficiency and reliability.

The most valuable features in GoodAccess for us are the static IP, stable agent, Microsoft SSO, MFA, and access control. 

The static IP ensures consistent access, which is crucial for our security setup. The stable, well-built agent guarantees reliable connectivity, reducing downtime. 

Microsoft SSO and MFA enhance security by simplifying login and adding layers of authentication. 

Access control allows us to manage permissions efficiently, ensuring secure and tailored access. 

Overall, these features collectively fortify our network, streamline access, and significantly bolster our organization's security posture.

The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance. 

Additionally, integrating the WireGuard protocol into the agent and providing a WireGuard tunnel option would enhance the product's versatility and security, meeting the needs of users seeking this specific protocol for improved connectivity and data protection. 

These enhancements would elevate the product's overall appeal and functionality, catering to a wider range of users and their preferences for support availability and advanced security protocols.

I've used the solution for one year and seven months. 

The product doesn't give us issues; it connects quickly and is stable throughout.

The solution is scalable; you can add more licenses as your team increases.

Support is good, and happy to help. The issue is that availability is limited.

Positive

We did not use a different solution previously.

The setup is straightforward; they assisted us with the Microsoft SSO.

We handled the setup in-house and got some help from the support team.

We witnessed an ROI after about three months. It offers good value for money.

The setup is low-cost and easy. They offer a small team licensing package for five people. 

We also evaluated ExpressVPN and NordVPN. 

We use the Virtual Private Network (VPN) for remote work. We have both offices at different locations and also team members working from home. The requirements for security are equal independent of the location. We use Windows, MacOS, and Linux environments. 

GoodAccess replaces an OpenVPN Server solution that we at first had on-premise and that required a location with a public static IP address. We later moved this installation to cloud hosting, but the price and maintenance made us look for a complete service - and GoodAccess was a match.

With this solution, we can focus on what is important, wherever we are.
Earlier, we spent time on maintaining an internal VPN server. The cheapest solution was the on-premise solution with an OpenVPN server, however, our ISP suddenly put a huge price tag for static IP. 

We moved the server to a cloud host yet we spent too much time managing the platform. We also realized that global access could be an issue with a self-hosted VPN server. GoodAccess has this covered as part of their platform, i.e. you can set up multiple VPN entries/proxies in different countries.

The solution has easy-to-use administration and offers an easy implementation. We have users coming and going and GoodAccess makes it simple to manage this. 

Earlier we had very complicated license management since we ditched the open-source version of our OpenVPN server. When users were coming and going we spent a lot of time setting up their profiles again. Also, the installation on the client is much easier with GoodAccess since all users have their own login to the admin web page and can self-service their installation.

The price tier is not suited for small teams. The lowest price tier for teams includes too many features. It would be better to pay for the features you really need.

The features of the platform have changed. Our initial requirement was just a static IP address but over the years we have expanded our use case and now use more features. That said, in the price tier there is included lot of stuff that we find irrelevant. 

Adding a single user to the tier instead would be ideal. Our tier has too many users. Our needs never exceed five active users at the same time.

I've used the solution for three years.

The uptime is really good. There has been no major downtime in three years.

Technical support is very helpful and quick.

Positive

We used a self-hosted OpenVPN server.

We pay more in monetary terms with this solution than before. That said, the fact that it just works and we can focus on the real work we do. That makes the ROI for us.

If you want a solution that just works and you are willing to pay a premium price for it, this is the solution you are looking for.

We evaluated others three years ago. There was a lot of competition at that time.

So far the solution has been good. At this point, we do not bother evaluating other solutions.

We use this on a daily basis to provide end-point protection and access control with one of our critical external systems located in the cloud. As with many organizations, over the course of the pandemic, many of our previously in-house-only positions were approved for either hybrid or fully remote operation, depending on the business department and the position of the employee in question. 

By using GoodAccess for our Tunneling-VPN solution to provide endpoint protection, we have been able to allow more of our workers to stay remote and still maintain access to other products provided by cloud vendors to allow an alternative endpoint for access control purposes administratively.

This simple, stable, affordable VPN solution scaled with us over the first year of use, allowing for an expansion of remote/hybrid workers to remotely access key systems otherwise restricted to our internal office network. 

By using GoodAccess for our Tunneling-VPN solution to provide an endpoint
protection, we have been able to allow for more of our workers to stay
remote and still maintain access to other products provided by the cloud
vendors to allow an alternative endpoint for access control purposes
administratively, all through an admin interface that is user-friendly and responsive.

Simplicity and stability are great. We have had zero downtime impact from system updates/upgrades on the provider side while providing a simple and functional tunneling VPN solution for our remote and hybrid workers. 

As the admin, I particularly enjoy the simplicity of the GUI for the end users, as this sets a very low bar for understanding proper usage, which makes end-user training and support very easy, and remote troubleshooting about as simple as possible (being able to walk a panicked executive through connecting on the app they forgot was installed on their travel laptop at an airport at 4 AM was easy enough I could literally do it while still over half asleep).

The latest upgrade to the Windows version of the app (unconfirmed on the Mac client) adds some unnecessary stylized animation to the GUI. That said, this doesn't impact the functionality (it just adds unnecessary visual elements). 

While this does nothing to reduce the proper functionality of the tunneling VPN application's functionality, the most recently updated GUI for end-users has a perpetual and unable-to-be-disabled nonsensical animation.

I've used the solution for a bit over two years now.

Stability is fantastic. Over two years of use to date, we've had zero outages or upgrade-related service outages.

Scalability works great; user licensing can be adjusted immediately, and when looking to add more licensing, the sales and support team was quick and responsive, offering helpful suggestions in our email correspondences.

Support has great communication and friendly interactions over two more years of use.

Positive

We have and continue to use another VPN internally, though as it is not a tunneling VPN. This didn't provide us with the dedicated end-point necessary to set up access control with another third-party vendor's application.

It's a very simple setup process. The admin console is easy to understand and use to administer licensing for you and your team. New User emails provide end-users with direct setup instructions for their account and immediately present the download options for the latest versions of the application. Application installation can also be performed in advance as it does not require the user to log in during the installation process.

The solution is deployed internally personally using an IT army of one.

As a non-profit organization, this one worked best for our budget needs for the pricing and stability of service, with the scalable licensing we needed to allow our marketing and broadcast teams to grow and expand their capabilities.

We used NordVPN as a base point for services and pricing originally.

I'm hard-pressed to come up with anything negative to say about GoodAccess. The product has been great and stable, updates have been stable and service allows older instances of the client to function even when the company pushes a new update to the GUI. Admin console system-generated emails are quick to send out, including automated password reset requests that skip the direct need to have admin interaction.