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Goliath Performance Monitor vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Goliath Performance Monitor
Ranking in IT Infrastructure Monitoring
69th
Average Rating
7.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)
 

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of Goliath Performance Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Goliath Performance Monitor0.5%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

networke29316 - PeerSpot reviewer
Senior Systems Engineer at a energy/utilities company with 201-500 employees
Monitors well with Citrix, stable, and the support is very responsive
It looks like it is easy to scale, but I don't know how far it can go out. We are only a 300, or 400 person company. We are not terribly large. It looks like it should be able to scale up until 10,000 at least. There are two users in the company who use this solution, I use it, and the helpdesk.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In conclusion, I think Goliath Performance Monitor is a true winner."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"I think Goliath offers a very good tool to do simulated Citrix logons with actual user accounts and that the reports are useful to monitor and debug a session."
"Offers a diversity of features."
"I would definitely give them high praise for what they do, and for being a special niche product."
"My overall conclusion is that it is a valuable product for simulating Citrix logons because it does it with minimal effort and with a real user account."
"I like that the solution offers a diversity of things; it can give you resource monitoring, it can be integrated to detect an application crash, to capture syslog, things like that, and I like the diversity of the dashboard."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"The way this solution has helped us is that it improved our communication."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
"I am impressed with the tool's ability to track information in an easy way."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
 

Cons

"The setup is a bit complex."
"With Goliath IT Monitors, the processing speed is very slow."
"Issues with generating reports; consistency is not there."
"However, its GUI can use a little help. The navigation is not the most straightforward like many other monitoring tools."
"I would love to be able to tell what ISP the user is coming from."
"Hardware requirements of the management server are kind of steep, 4cpu is quite a number."
"If you are new to using the solution, you will find the setup complex."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"It didn't provide as much value as we thought it would."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"At times, it got cumbersome from the project management perspective."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"The solution's subscription model could be improved."
"There is room for improvement in the stability of ServiceNow."
 

Pricing and Cost Advice

"The price seems reasonable."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The price of ServiceNow IT Operations Management is expensive."
"There are additional costs, you have to pay more for everything."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Walmart, Facebook, Xerox, UHS, ADP, Wyndham Worldwide
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Goliath Performance Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.