Goliath Performance Monitor and ServiceNow IT Operations Management both compete in the IT performance and management category. ServiceNow seems to have the upper hand due to its comprehensive feature set and value.
Features: Goliath Performance Monitor offers real-time application performance monitoring, predictive analytics, and focuses on preventing IT disruptions. ServiceNow IT Operations Management includes automated discovery, event management, and service mapping, providing operational efficiency and integrated IT workflows.
Room for Improvement: Goliath Performance Monitor could expand its feature set beyond performance focus, enhance integration with other IT systems, and improve its user interface for better usability. ServiceNow IT Operations Management can reduce setup complexity, simplify its pricing model, and provide faster customer support response times.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management requires more setup time due to its extensive integration but benefits from robust support mechanisms. Goliath Performance Monitor offers quicker deployment with customer service focusing on direct application support.
Pricing and ROI: Goliath Performance Monitor is noted for competitive setup costs and clear ROI, appealing to budget-sensitive buyers. ServiceNow IT Operations Management, while higher in cost, delivers substantial ROI through its expansive capabilities affecting broad IT infrastructure, justifying the investment for extensive operational needs.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| Goliath Performance Monitor | 0.3% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
