The global performance is not up to our requirements. The system is not stable and you face unusual issues. Suddenly the agents are offline, and sometimes you cannot generate reports. Performance and consistency are not there. This is the main negative point that we're facing. Also, we've found the processing speed very slow. I'd like to see more diversity than the monitoring role, and to have network monitoring. Let's say the product is 100%; network monitoring is only 10%, 50% for the IT system monitoring, and 40% for Citrix XenApp. They still need to have more diversity or to dig more in the network monitoring and infrastructure monitoring.
