We performed a comparison between Freshsales and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"The product provides communication features like chats and calls."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"It is a scalable platform."
"The solution doesn't have any bugs."
"The product has a lot of features."
"The ticketing feature is very easy to use, compared to other systems."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"It lacks customizability for complex and larger use cases."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"Sometimes, the solution has some email issues in a new data center."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"There is room for improvement with the pricing."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"The solution needs to have more customization on alerts and notifications."
"They could enhance the product’s features to customize the automated email responses."
"Could have slightly better integration between additional functionalities in the Zoho desk."
Freshsales is ranked 11th in CRM Customer Engagement Centers with 5 reviews while Zoho Desk is ranked 6th in CRM Customer Engagement Centers with 19 reviews. Freshsales is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Freshsales vs. Zoho Desk report.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.