Freshsales vs Sales Creatio comparison

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Freshworks Logo
458 views|277 comparisons
100% willing to recommend
Creatio Logo
554 views|409 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshsales and Sales Creatio based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshsales vs. Sales Creatio Report (Updated: May 2024).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is a low-cost CRM product compared to other CRM alternatives.""I like Freshsales because it's integrated with Shopify which we use to host our website.""Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.""One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.""Freshsales is user-friendly, scalable and stable."

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"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.""Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.""I like Creatio's workflows, automation, and no-code features that we can update as we wish.""With Sales Creatio, you can have a customer service review, and it is GDPR compliant.""Intuitive, low-code CRM platform that's easy to integrate and use.""There's not a single CRM out there that is quite as flexible as Creatio CRM.""It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

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Cons
"It lacks customizability for complex and larger use cases.""We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days.""The price of this solution could be improved as well as the reporting functionality.""The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports.""The solution needs to improve the user experience and leads capture."

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"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.""The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved.""Creatio's mobile app could be more intuitive.""Sales Creatio should include better customizations.""There is still some room for improvement in the overall look and feel of the software.""The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement.""Out of the box connectors are great, but the ability of what is there versus other CRMs is limited.""To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

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Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
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  • "Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."
  • "Pricing for this solution is more affordable than Salesforce, and the costs are upfront."
  • "Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."
  • "Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."
  • More Sales Creatio Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
    Top Answer:Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an… more »
    Top Answer:Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. On a… more »
    Top Answer:The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the… more »
    Ranking
    35th
    out of 169 in CRM
    Views
    458
    Comparisons
    277
    Reviews
    4
    Average Words per Review
    274
    Rating
    7.8
    20th
    out of 169 in CRM
    Views
    554
    Comparisons
    409
    Reviews
    2
    Average Words per Review
    884
    Rating
    9.0
    Comparisons
    Learn More
    Overview

    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

    Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm11%
    Government9%
    Educational Organization9%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Manufacturing Company14%
    Comms Service Provider12%
    Financial Services Firm10%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise14%
    Large Enterprise49%
    Buyer's Guide
    Freshsales vs. Sales Creatio
    May 2024
    Find out what your peers are saying about Freshsales vs. Sales Creatio and other solutions. Updated: May 2024.
    771,170 professionals have used our research since 2012.

    Freshsales is ranked 35th in CRM with 5 reviews while Sales Creatio is ranked 20th in CRM with 8 reviews. Freshsales is rated 7.8, while Sales Creatio is rated 9.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Oracle Fusion Service, Salesforce Sales Cloud and Zoho CRM. See our Freshsales vs. Sales Creatio report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.