Sales Creatio and Freshsales are competing CRM solutions in the business environment category. Sales Creatio has an upper hand in scalability and integration, while Freshsales offers innovative features worth the investment.
Features: Sales Creatio offers customizable workflows, robust analytics, and seamless integration, ideal for enterprises needing flexibility. It supports complex operational tasks with ease. Freshsales features AI-driven insights, efficient contact management, and built-in phone capabilities, providing easy automation for tech-savvy teams.
Room for Improvement: Sales Creatio can enhance its user interface to be more intuitive and user-friendly, and streamline its setup process to reduce complexity for new users. Freshsales could benefit from expanding its feature set to support larger enterprises, improving customization options, and strengthening integration capabilities with other software.
Ease of Deployment and Customer Service: Sales Creatio offers both cloud and on-premise deployment, suitable for larger setups, along with comprehensive customer support. Freshsales provides a cloud-based model with minimal setup time, complemented by responsive customer service, ideal for smaller or fast-growing teams.
Pricing and ROI: Sales Creatio typically involves higher initial costs, offering long-term ROI for complex strategies. Freshsales presents competitive pricing with cost-effective entry options, offering quicker ROI through manageable costs and fast deployment. Companies seeking immediate impact might find Freshsales's lower pricing more appealing, whereas those needing extensive customization may prefer Sales Creatio's long-term benefits.
| Product | Market Share (%) |
|---|---|
| Sales Creatio | 1.0% |
| Freshsales | 0.9% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
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